Customer Service Sales
Resume:
Ellis F Bleakley, IV
Greenville, SC 29615
abnb1x@r.postjobfree.com
Objective
Seeking a career that will allow me to utilize my education
and broad banking background.
Work Experience
Assistant Vice President & Compliance Officer, Bank Secrecy
Act (BSA) Officer
12/2006 - present First National Bank of the South,
Spartanburg, SC
Manage the bank's Bank Secrecy Act (BSA)/Anti-Money
Laundering (AML) program.
Manage the bank's Customer Information Program (CIP).
Manage compliance calendar for computer-based training
courses.
Ensure compliance of all deposit regulations.
Prepared bank for Community Reinvestment Act (CRA) federal
exam.
Ensures external/internal audit and examination findings
are fulfilled on a timely basis.
Training/Staff Development Coordinator
10/2005 - 12/2006 Community FirstBank, Charleston, SC
Creation of Teller manual and Platform manual.
Created operations manual for account services/call center
department.
Managed online training database for two banks for
compliance regulations.
Trained numerous tellers with little to no banking
experience.
Trained numerous platform personnel to open and cross-sell
accounts.
Conducted sales training with aid of outside consultant.
Developed policies and procedures for new products and
services.
Worked with all levels of employees from new hires to CEO.
Personal Banking Specialist
1/2004 - 10/2005 Community FirstBank, Charleston, SC
Opened accounts for new and existing customers.
Attained personal sales goal on a consistent basis.
Responsible for the sales goals of the branch.
Opened an average of 8.4 checking accounts per week, and
1.6 business accounts per week.
Account Services/Operations
5/1999 - 1/2004 Community FirstBank, Charleston, SC
Coordinated daily operational activities between two banks
in Charleston and Myrtle Beach.
Provided aide to customers and branch personnel using
document retrieval/imaging system.
Provided customer service in the call center to inquiries
over the phone.
Fully trained on Teller line and Platform side of branch
banking.
Administration of IRA accounts for two banks in Charleston
and Myrtle Beach.
Managed IOLTA accounts for two banks in Charleston and
Myrtle Beach.
Trained new personnel and responded to operating questions
as required.
Resolved dissatisfied customer complaints.
Prepared various operational, proof, and accounting
adjustments.
Processed data for two banks, and balanced cash letters on
a daily basis.
Responsible for closing two banks using the mainframe
computer.
Education
2002 College of Charleston, Charleston, SC
B.A. Corporate Communication, Business Administration Minor
Worked 15-20 hours a week while attending school.
Very active on campus in other organizations.
6/2008 - South Carolina Banker's School, Columbia, SC
Completed first and second years of study at South Carolina
Banker's School
92.75 Grade Average
Certificates
4/2007 - American Bankers Association
2007 ABA National Compliance Undergraduate School -
Deposit, BSA and Lending Modules
1/2008 - South Carolina Bankers Association
Bank Secrecy Act School: Managing the Anti-Money Laundering
Program
1/2007 - South Carolina Bankers Association
Bank Secrecy Act School: Managing the Anti-Money Laundering
Program
Community Involvement
Upstate Homeless Coalition, Board of Directors,
member-at-large
Fundraising Committee
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