Customer Service Management
Resume:
Cassandra M. Smith
Eastlake, Ohio 44095
*****************@*****.***
Objective: Seeking a position as an Fitness and Recreation Director
SUMMARY OF QUALIFICATIONS
• Widely experienced in customer service
• Creator of numerous of exciting fitness and recreational events
• Results-oriented combining problem-solving skills with a strong creative flair
• ACE Certified Personal Trainer, May 2007-Present
• CPR and First Aid Certified
CAREER HISTORY
STATE OF OHIO, Highland Heights, Ohio
GENERAL ACTIVITY THERAPIST, March 2008- Present
• Plans, conducts, implements & monitors general recreational, personal development, structured therapeutic &
entertainment activities (e.g., softball, basketball, volleyball, ping-pong, pool, arts & crafts, wood working, swimming,
exercises) for residents
• Observes participants during activities; serves in instructional capacity for patients, staff, students &/or volunteers
• Assist with attaining over a thousand community service hours per week.
• Develop fitness program for youth
• Develop recreational contest, events, and program for youth during their stay
YOUNGSTOWN AIR FORCE RESERVE STATION, Vienna, Ohio
FITNESS SPECIALIST, June 2003- Present
• Perform fitness assessments
• Maintain equipment and facilities
• Design fun runs and sports tournaments
• Work costumer service at front desk
• Personal Training
• Teach Group Circuit Class
FOOD SERVICE SUPERVISOR, June 2003- Present
• Supervisor a team of 13 food services employees
• Assist with the food order
• Help ensure quality insurance plan
• Conduct health and sanitation checks and guidelines
MEDIFIT FOR THE BANK OF AMERICA
EXERCISE SPECIALIST, May- Sept 2007
• Hiring, training, supervision of qualified staff
• Development, delivery and evaluation of health promotion, incentive and other specialty programs
• Attainment of short and long term program goals
• Report generation and budget management
• Supervision and monitoring of exercise participants
• Perform fitness assessments, determine exercise prescriptions and conduct first workouts for diverse populations,
including high risk members
• Establish & maintain sound client relations
• Development of annual strategic plan
• Oversee group exercise program and instruct classes
ROSE MARY CENTER, May 2002-December 2003
DIRECT CARE WORKER
• Provide the best care for the children and adults with mental retardation and developmental disabilities that we serve.
• Provide residentially based treatment program with structured individuals plans that address activities of daily living,
behavior management, mobility and sensory needs, social skills, communication, gross motor, and fine motor training.
EDUCATION
Youngstown State University, Youngstown, Ohio
Bachelor of Science in Human Performance and Exercise Science, 2007
Community College of the Air Force
Associate of Science in Hotel, food, and Fitness Management, 2007
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