Customer Service Power Plant

EMIT STOVER

**** ****** **** ***** 757-***-****

GLOUCESTER, VA 23061 *******@***.***

OBJECTIVE: Six Sigma Black Belt with Corporate Quality, Engineering and

Plant Manager experience seeking a rewarding position utilizing leadership,

technical, and business development skills within a growth oriented company

that stands on their values with a strong vision for a successful future.

Professional Experience:

1991- PLIANT CORPORATION

Present VARIOUS LOCATIONS

STRETCH FILM CUSTOMER SERVICE MANAGER (Corporate - Schaumburg, IL) - {2008-

2009}

. Transitioned Divisional Customer Service Team from broker managed to

in-house customer service.

. Developed service oriented Customer Service Team while assisting

customers adjust to in-house Service.

. Networked with customers to minimize damaging communications from

brokers after contract dissolution.

. Retained 99% of all customers with favorable feedback of improved

communications and response time.

. Instituted regional stocking warehouses to provide rapid local area

delivery for highly competitive products.

. Developed and implemented Export Compliance Program resulting in zero

violations.

CORPORATE QUALITY MANAGER/ SR. PROCESS ENGINEER (Newport News, VA) - {2001-

2008}

. Directed the Quality Managers for up to twenty six manufacturing

facilities.

. Oversee ISO 9001:2000 continued registration for fourteen plants.

. Developed and implemented corporate audit program to evaluate and

strengthen site Quality Systems.

. Implemented SPC Data management software.

. Oversaw new product scale-ups to ensure "Critical to Quality"

specifications are properly addressed.

. Performed annual Supplier Audits, Customer Satisfaction Audits and

Process Audits as needed.

. Assisted with the installation and start-up of new manufacturing.

. Successfully completed four projects for Six Sigma with savings

exceeding $2 million dollars each.

. Developed process improvement programs for Personal Care, Agriculture

and Mulch, Barrier, Stretch Film and PVC divisions.

. Provided Technical support for cast and blown film extrusion,

flexographic printing, bag making, laminating and converting

operations.

PLANT MANAGER (Shelbyville, IN) - {1999-2001}

. Managed unionized blown film, profile extrusion, bag making and

flexographic printing operations.

. Led successful transition of personnel and equipment into new culture

after acquisition.

. Reduced plant inventory carrying levels by $3.5 million dollars in

first six months.

. Brokered partnership agreements with major suppliers to the industrial

and home storage markets.

. Administered approval for $12.5 million dollars of Capital

improvements within the first year.

. Implemented extensive leadership restructuring including hiring two

Plant Leadership Team.

. Led successful initial audit/certification by AIB/HACCP.

. Administered existing labor contract without exceeding Third Step

negotiations.

PRODUCTION MANAGER (Newport News, VA; Washington, GA) - {1994-1996; 1998-

1999)

. Coordinated successful Safety, Yield and Productivity improvement

programs.

. Upgraded facilitator's skill in leadership and teamwork to provide

sustainable team improvements.

. Prepared plant to complete successful audit/certification by

AIB/HACCP.

. Member of the ISO Steering Committee while preparing plants for ISO

registration.

. Achieved ISO-9002 certification for the manufacturing operations in

Virginia, Georgia and Oklahoma.

PLANT PROCESS ENGINEER / PRODUCT DEVELOPMENT (Newport News, VA) - {1996-

1998}

. Developed and implemented programs to improve and maintain plant

production efficiencies.

. Managed R&D trials and Sales Samples to provide support without

decreasing manufacturing efficiency.

. Authored disciplined procedures for managing development trials.

. Improved Converting Department operations by eighteen percent.

. Developed five "Loss Leader" accounts through improvement teams into

profitable contributors.

MANUFACTURING SHIFT SUPERVISOR (Newport News, VA) - {1991-1994}

. Assisted with the initial start-up for the Virginia Development

facility.

. Supervised operational personnel meeting production schedules and

delivering a quality product.

. Developed training program for "New Hires" and "Operators".

. Provided training for additional facilities on emerging technologies

and products under development.

1983- UNITED STATES NAVY, ACTIVE DUTY

1991 USS THEODORE ROOSEVELT (CVN-71), NORFOLK, VA

REACTOR QUALITY ASSURANCE SUPERVISOR - {1988-1991}

. Created mechanical work procedures for the reactor propulsion plants.

. Trained and managed Quality Control Inspectors.

. Upgraded the Reactor Mechanical Division, Quality Assurance program

into an electronic system.

REACTOR TRAINING INSTRUCTOR - {1987-1988}

. Focused and managed the training and certification of over 100 newly

reported personnel.

. Maintained a reactor mechanical training program utilizing all facets

of operating a reactor.

. Prepared and executed a propulsion plant drill program for reactor

mechanics.

. Performed Safety and Operational drills in the Reactor Plant.

GROUP SUPERVISOR - {1985-1987}

. Ensured operational readiness of the reactor, steam plant power

equipment and propulsion systems for Naval Aircraft Carrier.

FORMAL EDUCATION BACKGROUND:

UNIVERSITY OF PHOENIX; Active in Bachelors of Science program for

Management, with AAGS Degree, Diploma 2006

NAVAL NUCLEAR POWER PLANT OPERATOR SCHOOL; Windsor Locks, CT -

Credited courses completed:

Equipment Maintenance Maintenance Technology

Maintenance Management Principles of Supervision

Blueprint Reading Recordkeeping

NAVAL NUCLEAR POWER SCHOOL; Orlando, FL - Credited courses completed:

First Aid & Safety Mathematics

Trigonometry Chemistry

General Physics I & II Atomic Physics

Nuclear Physics Nuclear Materials

Heat Transfer/ Fluids Thermodynamics

Health Physics Reactor Technology

NAVAL PROPULSION ENGINEERING BASICS SCHOOL; Great Lakes, IL

Marine Engineering Steam Plant Orientation

Power Plant Auxiliary Equipment Power Plant Operation

Laboratory

Basic Marine Engineering (Steam Turbines) Basic Marine

Engineering (Auxiliaries)

SULPHUR HIGH SCHOOL; Sulphur, OK - Diploma 1983

SEMINAR and PROFESSIONAL EDUCATION BACKGROUND:

. US EXPORT AND DEFENSE TRADE CONTROLS SEMINAR; Export Compliance

Training Institute - (2008)

. RABQSA CERTIFIED INTERNAL AUDITING FOR ISO9001:2000; Excel Partnership,

Inc. - (2005)

. SIX SIGMA BLACK BELT; Quality Improvement International - (2002)

. ROLL PROCESS VARIABILITY SEMINAR; PJ Associates - (2002)

. PLASTICS EXTRUSION > ANALYSIS, DESIGN & TROUBLESHOOTING; CompuPlast

International Inc. - (2002)

. OSHA Ten Hour Course in General Industrial Safety & Health; OSHA -

(2002)

. SIX SIGMA CHAMPIONS COURSE - Air Academy - (2000)

. Union Relations Conference; University of Wisconsin/ Milwaukee - (2000)

. Dupont Safety Course; Dupont - (2000)

. ROOT CAUSE ANALYSIS; Georgia Institute of Technology - (1998)

. PLANNING AND DEVELOPING NEW PRODUCTS; American Management Association -

(1997)

. KEEPING TECHNICAL PROJECTS ON TARGET; EMZEE Associates - (1997)

. APPLICATIONS SEMINAR ON "WEB HANDLING"; Oklahoma State University -

(1996)

. MANAGING STATISTICAL QUALITY CONTROL; Alan J. Oppenheim, Ph.D - (1993)

WRITTEN MATERIALS:

. NEW HIRE TRAINING MANUAL

. NPN LINE #22 OPERATOR TRIANING MANUAL

. EXTRUSION and FORMING EQUIPMENT TRAINING MANUAL AND PRESENTATION

. WEB HANDLING TRAINING MANUAL AND PRESENTATION

. CASE STUDIES / WHITE PAPERS (for internal use only):

o Supporting various Improvement Teams and Development

Engineers.

o Development by Design

o Process Improvement Using Teams

o Managing Conflict on Process Improvement Teams

o Recommended Processing Conditions for EVOH Resins

o Study of EVOH gels on Five Layer Extrusion Lines

o Effect of Moisture on Curl found in Nylon Skin Barrier

Film

o Curl Induced by Heated Ink Dryer for Inline Printed Film

. SIX SIGMA PROJECTS - Presentations for problem, data collection,

representative data and findings for multiple projects.

. PATENT APPLICATIONS - Co-author for three patent applications for multi-

layer cast extrusion.

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