Customer Service Sales

* * * *. * N D S T R E E T • B R A I D W O O D, I L . 6 0 4 0 8

( 8 1 5 ) 4 5 8 3 7 3 8 • P R N C S S H AW N Y @ A O L . C O M

S H AW N M A R I E J O R D A N

OBJECTIVE

To successfully acquire a position allowing me to provide oversight, and

management through my leadership and strategic consulting while

influencing and encouraging others to work cooperatively within the

department.

SUMMARY OF QUALIFICATIONS

I am a hardworking, detail oriented individual with a positive attitude. I am very flexible which

enables me to work well as part of a team or on my own. I am well organized allowing me to

effectively manage multiple projects. My ability to prioritize workloads helps me set and achieve

realistic goals and deadlines. I am able to think creatively and efficiently to promote products and

services. I have a well rounded work background which offers a variety of different skills.

WORK EXPERIENCE

2004 2008 Carver Enterprises Inc. Plainfield, IL.

Production/Shipping Manager, Marketing Coordinator

Interviewed, hired, trained, supervised, and conducted annual reviews of

personnel.

Initiated and completed team building functions and coordinated company

gatherings.

Forecasted, ordered, received, and managed all inventory products.

Prioritized, produced, and shipped all outgoing product orders. Streamlined

product offering to improve inventory availability which increased profits.

Responsible for the evaluation and processing of charitable contributions and

research grants. Received and replied to customer service emails and phone

calls.

Initiated integration of the website with a four company interface

maximizing marketability. Continuously reviewed website for content and

accuracy. Updated web content introducing and promoting new products

while providing a user friendly database to increase web sales.

Worked with the Research and Development team to improve existing and

future product offerings. Performed Quality Control inspections of all new

and returned products for defects in manufacturing. Provided suggestions on

quality improvements to be made for future developments.

Assisted sales team in the selection and coordination of trade shows with on

site sales presence when needed. Provided and assisted in the design of

marketing and promotional materials for said shows.

2003 2004 FC Enterprise Inc. Plainfield, IL.

Production Manager

Prioritized workload to meet deadlines.

Assisted in the design of promotional items and marketing materials

generating new business.

Trained and managed new hires.

Organized warehouse for improved process flow and controlled product

inventory.

Responded to customer service inquiries.

Provided delivery service when needed.

2004 Walter E. Smithe Naperville, IL.

Sales Designer

Established client rapport and evaluated their needs.

Designed floor plans and assisted in the selection of custom furniture.

Conducted follow up calls to ensure client satisfaction.

1997 Present Home Interiors & Gifts Dallas, TX.

Self Employed Sales Consultant

Direct selling of interior decorating products to customers in their home.

Providing advice on decorating to meet customer needs and budget

constraints.

Responsible for the ordering of product, receipt of payment, and in some

cases delivery of product on behalf of the customer

Responsible for maintenance of financial records and home inventory of

product.

Continued education through training seminars and workshops on latest

decorating trends and selling techniques.

EDUCATION

Lockport High School Graduate

E XTRACURRICULAR ACTIVITIES

Golfing, four wheel ATV’s, Gardening, and Interior Design

REFERENCES

Professional and Personal References are available upon request.

Contact this candidate