Manager Quality Assurance
Resume:
ANTHONY M, BRZEZOWSKI
West Seneca New York, 14224
Home Phone # : 716-***-****.
Mobile # : 716-***-****.
E-Mail Address : *******@*******.***
Profile :
With more than 17 years experience working with business and consumer accounts.
Proven track record reducing delinquencies and bad debt, maximizing recovery,
improving quality assurance, hiring better qualified candidates, improving
training and staff development, increasing morale, and decreasing turnover.
Strategic thinker who has successfully managed several startup operations and
served as a turnaround expert to improve productivity.
Additional :
Objective :
To obtain a: General Manager / Supervisor / Managerial : collection position in
line with my vast experience in the collections field.
Experience:
Over 17 years in the Collection and Debt control field. Extensive knowledge
through grasp of the FDCPA Act.
Key Skills :
. PC Skills & Internet; Windows 95; 98; 2000; ME; XP and Vista.
. Spread Sheets (Microsoft Excel & Lotus 123).
. Davox Autodialer.
. Word processor (Microsoft Word & Lotus).
. Verbal & Written Communication; Thorough knowledge of the FDCPA Act.
. Analysis of Figures ; Financial Statements appraisal.
. Problem Solving with all collections criteria.
. Strong verbal and written communication skills with client's.
. Ability to work within a team environment.
Education :
Emerson Voc. / 1984 : High School Diploma.
Erie Community College : Bachelor of Arts -Accounting / Business Management.
Contact Information :
ANTHONY M, BRZEZOWSKI
837 Mineral Springs
West Seneca New York, 14224
Home Phone # : 716-***-****.
Mobile # : 716-***-****.
E-Mail Address : *******@*******.***
PAGE # : 1
ANTHONY M, BRZEZOWSKI
Employment History :
JOB TITLE : ASSISTANT VICE PRESIDENT OF COLLECTIONS : YEARS EMPLOYED : ( October 2009 -
January 2010).
ALLIED INTERSTATE ( IQOR ), CHEEKTOWAGA NEW YORK, ( 1-800-***-**** ).
Lead and manage the day to day operations for this Collections Office / Division.
Oversee the performance of Team members and provide counseling and phone assistance.
Monitor and oversee the collections of pass due amounts. To oversee the organization and
manage the day to day Collections. Formulate collection policies and procedures and
monitor compliance of the same.
Prepare monthly target strategies and prepare Team reports for the Collection Staff.
JOB TITLE : DIRECTOR OF OPERATIONS / GENERAL MANAGER : YEARS EMPLOYED : ( February 2009
- August 2009).
NATIONAL RECOVERY GROUP, CHEEKTOWAGA NEW YORK, ( Office Closed ).
Lead and manage the day to day operations for this Collections Office / Division.
Develop and administer credit and collections programs. Oversee all clients expectations
of credit risk in credit card debt, and monitor the collection of amounts due to the
organization and manage the day to day operations of the Collections Team and Management
. Formulate collection policies and procedures and monitor implementation of the same.
Prepare monthly target statistics and prepare Team reports for Senior Management.
Working and Overseeing all Collection Managers and a division of more than seventy
employees.
JOB TITLE : COLLECTION DIRECTOR/MANAGER : YEARS EMPLOYED : (July 2002 - January 2009).
BRONSON & MIGLIACCIO LAW FIRM, WILLIAMSVILLE NEW YORK, (PHONE: 888-***-****).
Develop and administer credit and collections programs. Oversee investigation of credit
risk in credit card debt, and monitor the collection of amounts due to the organization
and manage the day to day activities of the Collections Team. Formulate collection
policies and procedures and monitor implementation of the same.
Motivate and train a collection divisions ; Evaluate and appraise performance of Team
members and provide counseling.
Evaluate and appraise performance of Team members and provide counseling.
Hiring and interviewing of all new employees brought into the company.
Counsel Delinquent customers on account maintenance; Negotiate re-payments, still in
their prime stage of collections.
Prepare monthly target statistics and prepare Team reports for Senior Management.
Report monthly closeout figures personally to "COLLECT AMERICA".. United States biggest
Asset Debt Management/Debt Purchaser.
Working and Overseeing a collections division of five Collection Managers and more than
one hundred employees.
JOB TITLE : SUPERVISOR/MANAGER : YEARS EMPLOYED : (February 1999 - June 2002).
NATIONAL ACTION FINANCIAL SERVICES, WILLIAMSVILLE NEW YORK, (PHONE: 716-***-****).
Lead and manage the day to day activities of the Collections Team / Division.
Motivate and train a collection divisions ; Evaluate and appraise performance of Team
members and provide counseling
Oversee the performance of Team members and provide counseling and phone assistance.
Counsel Delinquent customers on account maintenance; Negotiate re-payments.
Prepare monthly target statistics and prepare Team reports for Senior Management.
Report monthly closeout figures personally to "FORD MOTOR CREDIT"..And also "UNIVERSAL
CREDIT CARD"..
Working and Overseeing a collections division of more than sixty employees..
JOB TITLE : SUPERVISOR/MANAGER : YEARS EMPLOYED : (February 1997 - February 1999).
GREAT LAKES COLLECTION LLC. BUFFALO NEW YORK, (PHONE; NO LONGER OPENED).
Lead and manage the day to day activities of the Collections Team / Division.
Oversee the performance of a collection division of forty five employees and provide
counseling and phone assistance.
Prepare monthly target statistics and prepare Team reports for Senior Management.
Counsel Delinquent customers on account maintenance; Negotiate re-payments.
Report monthly closeout figures personally to "BANK OF AMERICA"..And also "DIRECT
MERCHANTS CREDIT CARDS"..
Develop and administer credit and collections programs. Oversee investigation of credit
risk in credit card debt.
JOB TITLE : MANAGER / COLLECTOR : YEARS EMPLOYED : (June 1994 - January 1997).
EQUIFAX RISK MANAGEMENT. WILLIAMSVILLE NEW YORK, (PHONE: NO LONGER OPEN).
Lead and manage the day to day activities of the Collections Team / Division.
Started out as a collector of "AMERICAN EXPRESS" and became a Collections Manager within
14 months.
Counsel Delinquent customers on account maintenance; Negotiate re-payments & restructure
loan repayments; Initiate repossession on past due accounts where delinquency has not
been resolved;
Charge off accounts with deficiency balances after all collection efforts have been
resolved; Team Lead.
JOB TITLE : COLLECTIONS / COMPLAINTS DEPARTMENT : YEARS EMPLOYED : (November 1993 - May
1994).
BUFFALO EVENING NEWS. BUFFALO NEW YORK, (PHONE: 800-***-****).
Taking inbound calls for the complaints department.
Calling collection accounts out of their call center, for residential and business
delinquency.
Collect or make payment arrangements with delinquent news paper subscritions.
Compile Collection Statistics.
Contact this candidate