Sales Customer Service

G REGORY K. KUSHNER

***B Beach Plum Road, Lewes DE 19958

302-***-**** • ***********@*****.***

OBJECTIVE

Seeking a growth opportunity to leverage years of successful sales and management experience.

MAJOR ACCOMPLISHMENTS

Managed three businesses from startup to final sale with experience in finance, mortgage,

and service industries. Over 30 years of experience in developing and maintaining and

vendor relationships.

Proven skills readily adaptable across multiple industries:

Business launch and planning, Product development, Budget/financial administration,

Acquisition of capital, Purchasing/procurement, Division and departmental start up, Customer

sourcing, Resource management, Human resources/staffing, Profit and loss accountability,

Benefits administration, Vendor and contractor management

EXPERIENCE

MANAGER SALES & OPERATIONS

2006 to Present

Merit Mortgage, Rehoboth Beach, DE

*Lead comprehensive launch, opening, and daily activities of a mortgage retail branch

located in a densely populated, seasonal resort town. Created and implemented critical

marketing, operations, and capital start up strategies to meet forecasted mortgage volume

and projected growth. Hired and developed loan officers.

*Generated $6 $7 million of volume per month

*Build strong reputation earning recognize as a major player in the local business market

INDEPENDENT SALES AGENT

2006 to Present

Capital Bankcard, Rehoboth Beach, DE

*Initiated business to business sales, including credit card procesing services, cash advance

offerings, as well as marketing and advertising options

SENIOR LOAN OFFICER

2005 to 2006

NVR Mortgage, Salisbury, MD

*Established/maintained positive customer relationships with Ryan Homes home buyers

and sales agent throughout long escrows.

*Advised buyers of pros and cons of the many different financing options, and assisted in

determining the right option for each individual buyer as to when to lock in a rate.

*Kept builder informed of loan status and potential closing issues on a regular basis via

status meetings and reports.

*Successfully maintained average pipeline of 125 loans

FRANCHISE OWNER/OPERATOR

2000 to 2005

Exxon, Landenburg, PA

*Researched, arranged and secured necessary capital for business start up in a highly

competitive market within target timeframe.

*Successfully launched retail operations which included combination gas station/convenience

store and car wash

*Coordinated and managed all aspects of retail operations to maximize profitability from start

up phase through down turned market conditions

*Maintained high level of customer service, validated through "repeat customer" business

metrics

VICE PRESIDENT

1999 to 2000

American Mortgage Funding Corp., Wilmington, DE

*Managed, developed, and implemented branch operations for a wholesale and retail lending

operation.

*Recruited, trained and developed a team of 42. Handled IT computer and communication

systems with vendor selection

*Generated $10 million+ in new business monthly through client development and

maintenance

*Oversaw and optimized mortgage sales strategies, processing, underwriting, and closing

operations

VICE PRESIDENT

1998 to 1999

Crusader Mortgage Corporation of Delaware (Currently Royal Bank of Pennsylvania),

Wilmington, DE

*Launched and developed a mortgage division for this wholly owned subsidiary of Crusader

Bank Company

*Opened the wholesale division and managed the retail division

*Determined department policies to meet targeted growth expectations

*Hired sales and management team

*Built the mortgage lending business, including SBA loans, and successfully positioned it for

eventual sale

ACCOUNT EXECUTIVE Philadelphia Metro, NJ and DE Territory

1994 to 1998

Flagstar Bank, Bloomfield Hills, MI

*Introduced the bank and its Freddie Mac Automated Underwriting Systems (AUS) product as a

vendor to the

Philadelphia Metro market

FOUNDING OWNER PARTNER/VICE PRESIDENT OF OPERATIONS

1989 to 1994

Arlington Capital Mortgage Company, Wilmington, DE

*Launched and led a mortgage lending company from one location to four successful Delaware

branches

*Developed and managed comprehensive business operations to meet daily product goals

*Secured,, trained and developed a sales team that exceeded productivity quotas

EDUCATION

Mount Saint Mary's College, 1980

Emmittsburg,

MD B.S.

Marketing

Archmere Academy, 1976

Claymont,

DE

Graduate

PROFESSIONAL AFFILIATIONS

*National Association of Realtors, Mortgage Bankers and Brokers

*Delaware Mortgage Bankers Association

*Pennsylvania Mortgage Bankers Association

*Rehoboth Beach, DE Chamber of Commerce

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