Sales Customer Service

Michael R. Hagen

*** * ********** **.

Watertown, WI 53094

C: 920-***-**** H: 920-***-****

E: m ************@*******.***

Career Objective

A full-time position with a strong organization where I can utilize my project leadership skills, proven

sales methods, and business planning experience, to advance the organization and its stakeholders.

Education

2002 – 2007 Cardinal Stritch University

Bachelors of Science in Business Management

• Dean’s List: ’03 thru ’07; GPA 3.67

• Major: Business Management, with emphasis on leadership and marketing

2007 Avanti/Paranet

Certificate of Achievement in Leadership Development Program

• Program focus: Managing a business, developing others and self development

2001 – 2002 Waukesha County Technical College

• Credits awarded in several sales and marketing courses: GPA 4.0

P rofessional Exper ience

01/07 – 10/09 Business Unit Di rector

E M TEQ, I nc. N ew Berlin, WI

Managed two business units and two off-site locations with over-all responsibility of leading

and supporting the organization’s vision, mission, purpose and strategies to increase revenue

and profitability.

Core duties included: staffing, budgeting, profit and loss accountability, business planning,

sales and growth strategy, execution of sales and business plan, board meeting presentations

and portfolios, new product development, research and development project planning and

management, executive sales, International executive account management, customer growth

1 Page

Michael R. Hagen

405 S Montgomery St.

Watertown, WI 53094

C: 920-***-**** H: 920-***-****

E: m ************@*******.***

and expansion, employee development, employee reviews, ensuring customer delight and

continuous improvement.

• Awarded Customer Advocate of the Year in 2008

• Accomplished the start-up of a new business unit and t r ipled the revenue within one

year of start-up ($3.8m to $12.6m) between 2007 and 2008

• Implemented “Lean in the Office” and increased productivity by 36% within three

months

• Managed twenty-six direct reports including five managers (operations, engineering,

sales, software engineering, and systems) with a total of 76 indirect reports.

• Gained largest long-term contract in company history

08/03 – 01/07 National Accounts M anager

H . O. Bostrom Co. Waukesha, WI

Maintained and serviced current international and domestic major accounts, as well as new

customer development. Accountable to full sales cycle from lead generation to contract

negotiations and close. Managed projects of new seat designs that met or exceeded customer’s

specifications, coordinating with all external and internal team members throughout the

p roject life-cycle. Lead the development and implementation of concurrent engineering.

Coordinated value stream mapping of the company’s order process. Conducted interviews of

new hires with responsibility for training of all new sales team members. Authored several

I SO 9001/2000 sales procedures including: the customer satisfaction process and quote process.

• Succeeded market base growth in revenue of 40% in two consecutive years (’05 and ’06)

• Gained several long-term multi-million dollar accounts

11/99 – 08/03 Lead Customer Service Representative

Snap-on Collision Waukesha, W I

Lead team of four customer service representatives. Acted as liaison between outside sales and

i nternal team. Supported customers with product definition, developing specifications and

d rawings.

2 Page

Michael R. Hagen

405 S Montgomery St.

Watertown, WI 53094

C: 920-***-**** H: 920-***-****

E: m ************@*******.***

References available upon request

3 Page

Contact this candidate