Manager Human Resources
Resume:
James V. Campbell
Lake St. Louis, MO 63367
Home 636-***-**** Cell 636-***-****
Email: *********@*****.***
Objective: My career objective is to use my management and educational
background to assist my future employer in managing productivity and
revenue objectives. I am driven to succeed in a fast paced, energetic
environment. I am a highly skilled Manager able to function within a cross-
functional team environment. I possess strong interpersonal and analytical
skills, along with the ability to work cohesively with internal and
external customers. I will bring successful, proven leadership skills,
requiring strong decision-making abilities, to your organization. I also
possess the dedication and organizational skills to handle multiple
projects simultaneously.
Professional Experience
Total Business Solutions - Chesterfield, MO June 2008 -
Present
Vice-President of Operations
o Same business as Corporate Cash-Flow Solutions but with different
ownership
o Responsible for on-site credit/collection efforts at five client
locations
o Develop and maintain client relationships as well as customer loyalty
o Created and developed collection program and collection SOP's tailored
to the client needs
o Ensured better than a 6-to-1 rate of return for clients versus
billable hours
Corporate Cash-Flow Solutions - Chesterfield, MO January 2007 -
June 2008
Sr. Consultant
o Responsible for credit/collection efforts at four client locations
o Develop and maintain client relationships as well as customer loyalty
o Created and developed collection program and collection SOP's tailored
to the client needs
o Successfully reduced outstanding receivables from over $1,000,000 to
$450,000 in six months
o Ensured better than a 6-to-1 rate of return for clients versus
billable hours
o Handle all third-party collection files
Western Union F.S.I. - St. Charles, MO May 1998 - July
2006
Manager, Risk Management
o Responsible for managing daily operations of Credit Card Collections
Department including reporting and performance metrics, development of
Standard Operating Procedures, and Workflow matrices.
o Partner with Executive Management, Department Managers, and Security
to explore, implement, and manage new risk-reduction tools and
products which would directly impact EBIT.
o Researched and hired outside collection agency. Defined work
standards and Service Level goals. Performed audits and outlined
areas of improvement.
o From 2003-2005, my team increased collections year-over-year by 54%,
55%, and 71% respectively. During the same time period, reduced DSO
from 245 days to 55 days and reduced outstanding receivables from
$4.2MM to $1.6MM
o Established International Collections Team. Defined procedures for
identifying chargeback losses which could be disputed through
international Merchant Processor, collection procedures, demand
letters, tracking, reporting, and goals. Additionally, prior to
successfully training international counterparts, I created and
maintained SOP's for international collection procedures
o Conducted/Participated in various training classes. Facilitated the
Achieve Global class "Leadership Skills" for 80 management personnel.
Participated in training classes through Dale Carnegie.
G.C. Services Limited Partnership - St. Louis, MO January 1989 - May
1998
Manager, Regional Collection Center
o Responsible for all personnel and human resources issues, payroll,
budgeting requirements, and performance of over thirty collection
personnel.
o Developed monthly profit and loss projections in cooperation with HR
and Accounting.
o Increased the production of collection center through the
implementation of improved accountability and tracking procedures
o Developed and grew relationships with various clients through verbal
and written communication.
o Clients included American Express, US Department of Education,
Missouri Department of Revenue, and other smaller clients
United States Army Reserves - St. Louis, MO March 1984 - May
1994
Sergeant, 592d Personnel Service Company
o Training Sergeant for approximately 120 military personnel
o Organized and presented monthly training issues for all personnel
o Managed fifteen soldiers in both field and garrison environment
o Received numerous awards and Letters of Commendation for
accomplishments above my duty level
o Separated with an Honorable Discharge
Education
o Truman State University - Kirksville, MO - 1988 Graduate BS-Bus. Admin
o Lindenwood University - St. Charles, MO - 2000 Graduate MBA-Bus Admin
Skills
o Proficient with Microsoft Word, Excel, and Powerpoint
o Extensive negotiation skills
o Strong computer skills
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