Human Resources Manager
Resume:
W. Charles Kitchens, PHR
Denton, NC 27239
abnap8@r.postjobfree.com
336-***-**** (H) 704-***-**** (C)
Page 1 of 3
Skilled HR Professional with years of experience and proven
track record of raising the bar while creating an
enterprise of highly engaged programs for directing
employee relations, recruitment, training and safety. Solid
background in developing and implementing progressive and
innovative programs to improve employee morale, turnover
and union avoidance. Recognized for a strong business and
legal acumen and the ability to partner with line
management.
Capabilities You Can Use At Once:
HR Policies and Procedures
Union Avoidance Strategies
Supervisory Development
Performance Management Systems
Plant Training Programs
Employee Communications Programs
Labor Law Compliance
Wage/Salary Administration
Recruitment and Retention Programs Plant
Safety and Incentive Programs
OSHA Compliance
Benefits Administration
Unemployment Claims
WC Management
Career Highlights with Examples of Success:
Johnston Industries, Inc., Phenix City, AL. 2008 - 2009
Human Resources Manager
Johnston Industries is a multi-site
manufacturer of specialty textile products. 300 employees.
. Review and make recommendations to CEO for
improvement of Organizational Policies, Procedures
and Best Practices on HR matters.
. Responsible for Company compliance with Federal and
State Legislation pertaining to all HR matters.
. Responded to unemployment Claims, Verified Provider
Reports for Accuracy, and attended Unemployment
Hearings.
. Implemented Employee Recognition and Communication
Programs.
. Produced Supervisor Employee Relations Handbook.
Trained Supervisors on positive Employee Relations.
Resulted in zero EEO issues.
. Developed Recruiting and Retention Programs.
. Designed and Trained Management on Performance
System.
. Work directly with Department Managers to assist them
in carrying out their duties on HR matters.
. Manage total Company Benefit Package.
Self Employment, Lanett, AL & Denton, NC
2006 - 2009
.
. Started Photomax/Feed the Children online marketing
Business.
Intercall, Inc., West Point, GA 2006 -
2007
Employee Relations/Management Development Coordinator
World leader in audio/video
teleconferences. Multi-site facility. 1000 employees.
. Investigated and resolved employee relations issues.
. Management training on labor laws and employee
relations.
. Maintain union free status. Insure the organization's
legal interest was protected.
. Conducted exit interviews with follow-up
recommendations.
. Reviewed terminations. Process state unemployment
forms.
Daymark Recovery Services, Inc.,
Kannapolis, NC 2005 - 2006
Human Resources Manager & Payroll
Daymark Recovery Services is a multi-site non-profit health
care provider. Supervised one HR professional. 300
employees. Member of Senior Management Team.
. Developed HR Metrics on Turnover, Absenteeism,
Recruiting Yields and Costs.
. Re-engineered Company's Organizational Structure
Implemented a Company-wide Position Classification
System with Pay Grades, Position Levels and Incentive
Structure.
. Partnered with Managers providing Counsel/Guidance on
HR Issues, Regulations and responsibilities, Employee
Relation Issues, Corrective Action and On-going
Developmental Processes.
. Directed all Recruiting Operations: Job Requisition
Management, Maintained Advertising Budget, Developed
Recruiting Tools and Designed Ad Copy.
. Designed and Administered Employee Opinion Survey.
Solid HR Experience
Cope Industries, Inc., Norwood, NC 2002
- 2004
Manager of Human Resources, Safety, Training & Payroll
Cope Industries is a government contract manufacturer of
home and office furniture for the U.S. Military. Hired to
start-up this manufacturing facility. 50 employees.
. Planned and conducted staffing and related programs
for all plant personnel. Plant was able to start
production ahead of schedule. Turnover rate was less
than 3%.
. Produced written Employee Policy and Safety
Handbooks.
. Payroll Administrator. Developed plant job
descriptions. Established wage compensation system.
. Wrote Plant Training Program that qualified for state
funds.
American Fiber and Finishing, Inc.,
Albemarle, NC 1997 - 2001
Manager of Human Resources, Safety & Training
AF&F is a government contract manufacturer of medical and
aerospace textile products. 225 employees. Supervised staff
of three. Hired to maintain union free status.
. Wrote plant AAP that resulted in a satisfactory
rating from the OFCCP during an off site audit.
. Designed and implemented internal Machine Mechanics
Training Program. Results: Departmental efficiency
increased by 50%.
. Developed Plant Safety Training Program. Results:
Recordable injuries dropped 84% during second
calendar year.
. Insured plant was OSHA compliant.
. Designed Production and Safety Incentive Program
. Decreased unemployment claims costs by 50% through
proper documentation.
Homes by Oakwood, Inc., Richfield, NC
1991 - 1997
Manager of Human Resources, Safety and Training
HBO is a manufacturer of mobile homes. Multi-site employer
with 1000 employees. Supervised staff of ten. $1B sales
annually. Fortune 500 Company.
. Established new Orientation and Training Plan.
Reduced turnover 35%.
. Recognized for Safety Programs by State of North Carolina.
. Developed HR department annual budget.
. Developed human resources organizational strategic
plan for growth.
. Conducted Management Training on Labor Laws. ADA,
FMLA, FLSA and EEO. Results: legal issues decreased
94%.
. Key player in HRIS program development. Results: HR
efficiency increased by 25%.
. Implemented Plant Total Quality Training: Lean
Manufacturing Principles.
. Developed and implemented Production Incentive
Program.
Burlington Industries, Inc., Denton, NC
1989 - 1991
Production Manager
West Point Pepperell, Inc., West Point,
GA 1982 - 1989
HR Manager/Production Supervision
Education and Professional Development:
Master of Science Degrees
Human Resource Management Troy University,
Troy, AL Graduated 1983
Foundations of Education Troy
University, Troy, AL Graduated 1985
Bachelor of Arts Degree
Human Resource Administration St. Leo University,
Tampa, FL Graduated 1981
Honor Graduate
Labor Law Seminars
Peoplesoft System
OSHA Certified
Microsoft XP
HR Certification Course (36 classroom hours)
ADP
PHR Certification
Military Service:
USAF, Goldsboro, NC 73 - 82
Fuels Management
Honorable Discharge
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