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Customer Service Management

Location:
Brookfield, WI, 53045
Posted:
March 09, 2010

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Resume:

CAREER SUMMARY

Senior Financial Executive with extensive experience in software,

manufacturing, finance, business/corporate administration, purchasing,

treasury, business strategy and information technology. Background in

developing financial models, systems, policies or procedures for optimum

performance and customer service to drive company's strategic goals and

bottom-line. Demonstrated performance in:

* Strategic Planning / Business Plan Development

. Profit Planning / Financial Modeling/Capital Budgeting

. Presentations to Board of Directors/Investors

. Lean Manufacturing

. Financial Statements & Management Reporting

. Information Technology Management

. Sarbanes Oxley / Security / Internal Controls/SEC reporting

. Accounting Policies and Procedures

. Purchasing Management

PROFESSIONAL EXPERIENCE

The ComVest Group's Various Portfolio Companies April, 2007 to

Present

VELOCITY EXPRESS, INC.

September, 2009 to current

Velocity Express, with approximately $200 million in revenue, is in the

business of small package delivery to businesses and households using over

2000 independent contractors in over 100 metropolitan areas across the US.

The company was purchased by ComVest in November, 2009 through a pre-

packaged 363 bankruptcy process. I served as a consultant primarily

leading and preparing their 2010 profit planning process among other

financial duties as assigned.

ZOMAX, INC.

September, 2008 to current

Zomax was in the business of CD/DVD replication, print, packaging, assembly

and distribution for the top computer suppliers in the industry with over

$100 million in revenue. The operations included 3 plants in the US, 1 in

Mexico and 2 in Canada. The company was owned by ComVest, a private equity

firm. During my time with the company worked closely with senior

management and the Board in selling the majority of the company in late

2008 and maximizing the return for lenders/creditors for the remaining

portion of the business.

CFO

. Worked very closely with the CEO, lawyers and Managing Director of

ComVest to sell a portion of the business/customers to a German

company.

. Led from a financial perspective liquidating the remaining portion of

the company which was very complex. This included communication to

over 1,000 creditors of what is remaining to be paid out and what

portion they would receive.

. Changed banking/treasury functions very quickly due to changes in the

marketplace.

. Last person standing in winding the business down and maximizing the

return for ComVest, the secured lender.

CATALYST INTERNATIONAL, INC.

2007 to June 30, 2008

Catalyst is a software development and service company in the supply chain

marketplace with offices in Milwaukee, London and Philadelphia area. The

company was owned by Comvest, a private equity firm, until September, 2007

when CDC Corporation purchased 100% of the company.

CFO & Controller

Responsible for all financial related functions. Within the year some of

the major accomplishments were as follows:

. Restructured the Finance Dept. to be more efficient and provided all

new management reports on time.

. Completed the 2006 audit and financial reporting and caught up with

monthly financial reporting within 6 weeks.

. Restructured the company debt by bringing in a new partner bank which

resulted in saving over 30% in interest costs and greater flexibility

in borrowing.

. Was integrally involved working with both the Buyer and Seller in

selling Catalyst to CDC Corporation within 5 weeks. This included

working with both party's attorneys and financial professionals.

. Successfully transitioned a number of the financial functions from the

Milwaukee office to the corporate headquarters in Atlanta.

Journal Communications / Journal Sentinel Inc 1983 to 2006

A diversified media and communications company with operations in

publishing, radio & television broadcasting, telecommunications and

printing services. Revenues of $764 million in 2005. Major division is

Journal Sentinel Inc., the major newspaper publisher in southeastern

Wisconsin with approximately $242 million in revenue in 2005.

Senior Vice President - CFO of Journal Sentinel

1993 to 2006

Responsible for over 100 employees in the areas of Finance, Financial

Planning, Purchasing, Information Technologies and Business Strategy.

Reported to the President/Publisher.

. Provided senior leadership in the merger of two products (Milwaukee

Journal and Milwaukee Sentinel). Calculated and recommended changes

to the advertising rate structure and cost structure resulting in

significant increase to the bottom-line.

. Provided strategic direction, managed and communicated economic impact

from 1999 to 2004 related to the $113 million investment in new

manufacturing facilities and equipment. Resulted in positive economic

impact, improving the top line and cost structure by more than $7

million. Project came within three percent of the original capital

request and was on time with no major problems after "go-live".

. As a contributing member of Journal Communications Benefits Strategic

Committee, recommended and implemented benefit changes over several

years. Initiatives saved over 10% in benefit costs for Journal

Sentinel in 2005 while still keeping employees' benefits competitive

in the marketplace.

. Initiated change in the type of newsprint and ink purchased in 2005

that enhanced the bottom-line by more than $.5 million.

. Increased efficiencies by partnering with an outside firm to review

operational/sales processes and recommend changes. Resulted in

improving the bottom-line by more than $7 million without affecting

the quality of products or customer service.

. Initiated and implemented a change in vacation policy that saved the

company over $1 million from 2004 through 2006.

. Oversaw the implementation of Sarbanes-Oxley with no material

deficiencies noted from both internal audit and the external auditors.

This included both financial and information technologies.

. Initiated, reviewed and helped implement the changes of discontinuing

home delivery of all products outside southeastern Wisconsin.

Increased the bottom-line by over $1 million.

. Led and presented to Senior JCI Management at least quarterly the

Journal Sentinel financial results, explanations of variance to plan,

last year and financial projections for the remainder of the year.

. Led and presented to Senior Management current year projections and

profit plan (budget) for the next year. No major changes were made to

the profit plan after each presentation.

. Led and presented to Senior Management the annual strategic plan that

included mission/vision, strategies, tactics and financial projections

for 3 to 5 years. Strategic plan was accepted each year.

. Sponsored or directed major systems changes or upgrades over the past

five years. Software changes included PeopleSoft financial systems

(AP/GL/Purchasing/Inventory/Asset Management) and Mactive advertising

front end system (Production/Billing/AR). Projects came in on time,

on budget with no major issues after "go-live".

. Successfully negotiated, in 2001 and 2004, newsprint contracts in line

with the major purchasers of paper in North America. Saved millions

for the company.

Prior to 1993 assumed roles of increasing responsibility as Assistant

Controller and VP- Controller with Journal Sentinel. Started with Journal

Communications in 1983 as an internal auditor and prior to that worked for

two public accounting firms. The two firms were White, Reinholz and

Pfefferkorn in Madison, Wisconsin and Conley, McDonald and Sprague in

Milwaukee, Wisconsin.

EDUCATION/PROFESSIONAL DEVELOPMENT

BBA - Accounting - University of Wisconsin - Whitewater 1980

Certified Public Accountant - Wisconsin 1983

Kellogg School of Management - Advanced Executive Program (4 weeks) 2004

ORGANIZATIONS

International Newspaper Financial Executive (INFE)

Board member from 1997 - 2005; President in 2003/2004 (Exceeded new member

goal my Presidential year which is the first time in a long time this

occurred)

2006 INFE President's Award

Financial Executive Institute (FEI)

Rotary International-Milwaukee Chapter- Board member through June, 2006



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