Active Directory Engineer

Luis Fernando Aguirre **** Lyon Circle Apt *** Manassas, VA 20109

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abnajv@r.postjobfree.com . Cellular 571-***-**** .

Summary

Network Administrator with 8 years experience diagnosing and resolving a

broad array of technical/customer inquiries, supporting community of over

2,000 users. Proficient in Windows-based environments, Internet, and MS

Office applications. Strong working knowledge of telecommunications

products and services, such as Nortel phone systems, Cisco routers, and

Exchange/DHCP server configurations, active directory. Most recent

employers have been within the mortgage sector. In addition, Army veteran

(4 yrs+). Clearly understand problems and proactively find solutions

through use of troubleshooting, problem solving, teaming and communication

skills. Bilingual in English and Spanish.

Experience

FANNIE MAE, Reston, Virginia

April 2009 to October 2009

IT Security Analyst

Identity and Access Management (User Provisioning):

Created, managed and analyzed user's accounts and access in; Novell

(Console One & NW Admin), Active Directory (MMC Console and Active Roles),

MS Exchange (AD & ExMerge), Lotus Notes (Domino Administrator), Stratus,

CRIS, Merlin, Sybase (Embarcadero DBArtisan), Kerberos, WIAS, PeopleSoft,

Tandem, Citrix, AS400 (iSeries Navigator & ODBC Connections), HP3000, PACS,

WIRES, RAS, RSA SecurID, LDAP, Database Tables (Unix, Oracle, SQL),

VeriSign SSL Certs, PKI Security Keys, SAP Netweaver and R/3, Websense

(Internet Access Management), Oracle Identity Manager and BMC's CRONTROL-SA

software (User Provisioning Solutions). Remedy & Unicenter Ticketing

administration and processing.

Dynamic Capital Mortgage, Vienna, Virginia 2007 to 2008

Network Administrator

Managed the deployment operations and maintenance of desktop computers,

laptops, network, servers,

Cisco Pix firewalls, routers, mortgage software, telephone systems, and

other hardware / software.

Managed and designed the selection, installation, deployment and

maintenance of network and telephone systems.

Provided fast and effective support to all user requests in a timely and

effective manner.

Managed and supported operations to 30 local offices and new offices

across the country.

Provided effective support to 2,000 employees.

Effective troubleshooting skills, including identifying and resolving

network related problems.

Able to perform duties proactively and with minimal supervision.

Extensive knowledge of various operating systems such as Windows XP Pro,

Windows Vista, Windows 2000, Windows NT, Windows 2003 Server, Exchange

Servers.

Experience creating users and managing the accounts and user rights

through Active Directory.

Knowledge of Citrix and VPN Clients. Remotely access multiple computers

for troubleshooting.

Impac Companies/Pinnacle Financial Corporation, Vienna, Virginia 2002 to

2007

Tech Service Representative II

Managed technical support operations for 32 local offices.

Provided effective support to escalated help requests from users as

directed by Technical Services managers.

Assisted in the design, selection, installation, deployment, and support

of networks and

telephone systems.

Proficient and thorough in supporting 2,400 of employees across the

country.

Extensive knowledge of various operating systems such as Windows XP Pro,

Windows Vista, Windows 2000, Windows NT, Windows 2003 Server, Exchange

Servers, creating users and managing the accounts and rights.

Knowledge of Citrix and VPN Clients.

Extensive experience with remote access to user computers for

troubleshooting.

Broadway Trading LLC, New York, New York 2000 to 2002

Technical Engineer

Provided support to 200 users using Novella Netware 4.11.

Answered all user questions thoroughly and in a timely manner.

Identified and repaired user computer problems successfully, using

extensive troubleshooting experience.

Applications and Operating Systems used: Windows XP professional, Home,

Windows NT/2000/98/95,

CMOS/BIOS setup, Dos, MS Office, Hardware, CPU, Printers, Modems, Drivers,

Scanners, Protocol, Watcher_Plus, Track, Nextrend, Bloomberg and Reuters.

Organization of American States, Washington DC Feb 2000 to April 2000

Network Administrator Assistant (INTERN)

Provided hardware and software support to 100 users.

Installed software, hard drives and reformatted computers for company

employees.

Applications and Operating Systems used: Windows 98/95, Dos, MS Office,

CMOS/BIOS, CPU, Drivers,

Modem, Scanners and Printers.

US Army (Artillery), Boumholder, Germany 1994 to 1998

E4-Specialist

Managed the prepared rapid deployment of troops.

Supervised the operation and maintenance of Army equipment (weapons).

Utilized complex computer based weapons systems.

Provided effective training and orientation to new soldiers.

Conducted inspections to ensure combat readiness.

Evaluated the performance of subordinates.

- 5 Army Commendation Medals, 1 Good Conduct Medal, NATO Medal for

the deployment to Bosnia, Herzegovina.

- Qualified for Air Assault.

Education

Computer Learning Center, Alexandria, Virginia 2000

A.A., Computer Systems Network and Technology

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