Customer Service Administrative Assistant
Resume:
Jamie Marie Haas
abnag0@r.postjobfree.com
Profile Possess solid computer skills, excellent working knowledge of Office 2007. Experience preparing reports, excellent communication and interpersonal skills, ability to interact with all levels of management. Strong organizational skills with the ability to prioritize and organize multiple tasks to meet deadlines.
Exceptional customer service skills, team player who successfully assists others when needed.
Experience
Allied Insurance
Senior Administrative Assistant – Loss Control
2007– September 2011
• Coordinates and organizes work flow of the Des Moines Regional Office Loss Control team.
• Responsible for receiving loss control requests and assigning the requests to the proper Loss Control Rep or Vendor
• Actively & professionally listened to agent’s and insured’s comments, concerns and questions and resolve their issues if any with correct explanations
• Organize and maintain electronic and hard copy department files, documents and materials.
• Assist with new employee on boarding procedures, checklists and desk files.
• Coordinating and assisting with department procedures, presentations and meeting preparation.
• Assist with, department Business Continuity Planning and Recovery activities.
• Coordinating and networking with the other administrative assistants within the organization of Allied and Nationwide.
• Assist with the department and the regions Diversity, Community Support and Fun Committee activities.
Personal Lines Senior Processor – Insurance to Value
2005– 2007
• Underwrote policies per the third party vendor inspections, county assessor information and claims inspections making sure that the homes that Allied insures are insured to value at the renewal terms. While at the same time making significant underwriting decisions when needed.
• Actively & professionally listened to agent’s comments, concerns and questions and resolve their issues if any with correct explanations and easy to understand answers.
• Follow up on call-ups, paper mail, e-mail, faxes and returned phone calls and manager requests in a prompt and timely manner.
• Ran monthly reports for all levels of management for our team.
Claims Service Representative II
2003– 2005
• Served as first contact with claims customers for both Allied Insurance and Nationwide Insurance. Took the first report of loss for claims from policyholders, claimants, agents and others.
• Utilized computerized systems for information gathering, takes manual loss reports as necessary, and routes mail to claim representatives in a timely manner so they can get their claims settled efficiently.
• Made claim referral decisions and verifies coverage. Answers questions from and gives direction to policyholders, claimants, agents and others.
• Mentored new employees, answering questions, and helped them start their career.
• Met department and unit goals being a team player and providing “On Your Side Service.”
Personal Lines Service Representative II
2001– 2003
• Took incoming calls from agents, policyholders and mortgage companies answered questions they had in regards to their homeowner’s insurance policies.
• Was a licensed insurance agent in the state of Iowa.
• Quickly and effectively solved customer’s challenges.
• Maintained quality and control of telephone conversations in a time efficient manner while processing changes to policies consistently.
Education
William Penn University – West Des Moines, IA
Bachelor of Arts Degree, Business Management
2004
Kirkwood Community College – Cedar Rapids, IA
Associate of Arts Degree, Communication
1998
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