Customer Service Manager

Phone: 901-***-****

Cell 901-***-****

E-mail abnafy@r.postjobfree.com

Steven N. Adams

**** ******** *****

Lakeland, TN 38002

Qualifications and Accomplishments

. Twenty years of Management and Leadership experience

. Advanced skills in transportation, logistics, packaging, contract

packaging and warehousing

. Well versed in SAP, DLx, RF, and AGV technologies

. Accustomed to union and non-union work environments

. Budget planning and analysis, and cost savings initiatives

. Excellent communicator with abilities to lead, motivate, and build teams

. Lean methodology experience

Professional Experience

Kellogg Company April, 2009 - Present

Memphis, TN

Operations Supervisor

. Executes production and logistics plans to deliver Lean KPI's.

. Responsible for supervising hourly employees to deliver plant goods.

. Ensures compliance with safety, quality, labor relations, GMP, HACCP,

PPE, and food safety policies/procedures.

. Responsible for problem solving to resolve issues and the development of

hourly employees to drive continuous improvement.

Kellogg Company May, 1999 - April, 2009

Memphis, TN

Logistics Manager

. Responsible for overall efficiency and continuous improvement

. Accountable for all shipping and receiving, traffic, inventory control,

production scheduling, and raw and packaging material planning

. Responsible for safety, quality, customer service and performance in a

three shift operation

. Manage a $12.6 million dollar budget

. Direct supervision of traffic supervisor, traffic planner, inventory

control coordinator, warehouse supervisors, production scheduler, raw

materials and packaging material planners in an SAP environment

. Collaborate with other management teams to strategize plans for

continuous improvement

. Increased productivity 20%, reduced finished goods damage 30%, reduced

overtime cost 25%, reduced detention cost 40%, increased inventory

accuracy 20%

Ryder Integrated Logistics November, 1997 - May, 1999

Memphis, TN

Location Manager

. Managed logistics for Bell South, West Tennessee

. Managed all of Bell South's Technical parts, Storeroom and Distribution

needs for Middle and West Tennessee

. Responsible for overall efficiency and continuous improvement of all

normal daily operations

. Redesigned distribution routes and reduced total delivery time by 30%.

. Developed freight sorting method that reduced sorting time 50%

. Improved storeroom layout and product organization to provide more

efficient access for the customer.

. Improved safety performance - only one accident and no LTA's.

GEM - Division of Havatampa November, 1995 - November, 1997

Byhalia, MS

Logistics Manager

. Directed all shipping and receiving activities; maximized warehouse

space utilization and staging while maintaining required raw material

inventory and flow; including quality control and documentation in a

GMP environment

. Responsible for inventory control of raw materials and finished goods

for GEM products and contract packaging customers such as Colgate,

Minwax, Cheesebrough-Ponds and DEP

Southern Cable Services March, 1995 - November, 1995

Memphis, TN

Sales Representative

. Direct sales and customer service of Satellite Systems; in home and

telephone sales.

Shepard Tissue 1994-1995

Memphis, TN

Department Manager

. Managed and responsible for production efficiency, quality, inventory,

sanitation and safety for bulk paper towel roll production and various

packaging for retail customers such as Wal-Mart and grocery chains.

Friction Master, Division of Ezon 1992-1994

Memphis, TN

Production Manager

. Managed daily operations for 2 shift operations

. Grew operation from three machines and four employees to twenty

machines and sixty employees, within a six month time frame.

. Implemented continuous workflow cells to increase efficiency and

control.

Ezon Products 1984-1992

Memphis, TN

Warehouse Manager

. Ensured timely processing of incoming bulk shipments

. Supervised inventory control coordinator, material planner, quality

technician, five group managers, forty full time employees and forty

to sixty temporary employees in a JIT environment

Education

University of Memphis, Memphis, TN

. Bachelor of Business Administration - Business Management

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