Manager Project

Naji Kouka

*** * * ***, **** Woth, FL-*****, USA

Mobile: +1-561-***-****

Fax: +1-206-***-****

E-Mail: abnad0@r.postjobfree.com

Summary

Multilingual (Fluent in Swedish, Norwegian, Danish, English,

French, Italian, Spanish, basic German and Dutch)

. Understanding of computer applications and SW development

processes (Windows, Java, HTML, Internet, XQL, Microsoft

Office-Word, Excel, PowerPoint & Access)

. Working experience with ISO 9000 and ANSI including

elaboration of customers specifications and requirements

. Customer support specialist, OMC support, RIC services and

project planning

. T1/E1, Cable projects including copper and Fiber Optic

. 2G/3G Radio Parameters - NSN/Ericsson, 2G/3G Radio Features -

NSN/Ericsson, Traffica, Global Reporter, NetAct CM Analyser /

CM Editor / CM Operations Mgr / Trace Viewer - NSN

. Management of carriers Projects worldwide, Financial

straggles, HR Technical resources, recruiting, Training,

delivering, implementation, integration, testing,

verification, commissioning and acceptance testing of new H/W

and or S/W developments to all Ericsson Mobile and Fixed

Customers

. Technical Project Manager

. High level understanding of telecommunication network

infrastructure for fixed and mobile applications

. 2G/3G Radio Parameters - NSN/Ericsson, 2G/3G Radio Features -

NSN/Ericsson, NetAct CM Analyser / CM Editor / CM Operations

Mgr / Trace Viewer - NSN

. Network signaling platforms technologies including

Transmission/RF/2G/3G/SS7/CCITT/TCP/BSC/ data

transcript/ix/LHS-BSCS/VoiceXML/IT/SIP

. Technical Customer Sales Management Experience

. Telecom Infrastructure planning

. Experience to make decision and judgment to give the best

quality and service

. Work experience in the field gave me travel, language and

multi-cultural experience.

. Work very well under high pressure

. Keep costs and project deadlines under control

. Team player either in the office or in the field by keeping a

positive attitude all the time towards my customers as well

as my colleagues.

. Lead or supervisory/training experience

. Project experience in customer facing role for a minimum of

17 years

. Own Entrepreneur experience

. Soccer Coach and FIFA referee

. Travel experience to 35 countries

Technical Skills

. Without any assistance or supervision will perform

Public/Wireless telecommunication switching software/hardware

for Ericsson Winfiol/ProComm/Hyper_Terminal/_Telnet_FTP_MS

Office_XL/APZ/APT/IOG/APG/GPRS/GPS/EDGE/NMT/TDMA/WCDMA/GSM/UMTS/B

TS/BSC/MSC/RF/PSTN/PBX/OSS/SS7/CCITT/2G/3G/UMTS/SGSN/GGSN/TRAN/UT

RAN/MGW/MSR/S-AXC/URAN/WCDM A RAN/HP UX/GRAN/RNC/RNC DT

scripts/Data Transcript/NODE B/BSS/RBS/MSN-

aggregator/ATM/Troubleshooting complex or chronic issues like

RAB Failures due to high UL, RAX-TX-CV-TMA-Branch Antenna-IMA/T1

adds or troubleshooting with MNRC Telco/OSS/CNA/Ericsson 2G GSM-

3G UMTS Network system components Health Checks/SUN Solaris-Unix

Ericsson

certified/Nokia/MSN/Alcatel/Siemens/Lucent/Nortel/Huawei/Cisco/SA

P CLM/System Verification-Testing/ALU RAN Expert/Unix/Air

Interface Transmission/Expansion of LuB/License Management in

WCDMA RAN and SIGTRAN:

. Trouble shooting, network support, Guidance to internal

operation groups like NOC/Switch Tech/MSC/RNOC/ATS, upgrades,

cutover, system test and verification using all available

Ericsson tools, scripts, remote access, function change, ACA,

CNI, rollout,

. At least 20 years wireless telecom as 1st, 2nd 3rd line, Team

Leader and Operation Manager Experience, SW/HW project rollout

and upgrade, with at least 15 years O&M experience including

considerable knowledge of Ericsson radio equipment

. Develop methods and procedures for use by field personnel in

accordance with engineering objectives

. Proven supervisory experience for teams of technical personnel,

prioritize tasks, ability to plan, manage and report expenses

incurred with performing job functions

. Demonstrated conflict management skills and ability to establish

strong relationships with customer personnel

. Developing and closing business opportunities of Wireless

Network Solutions Products such as

NMT/PBX/PSTN/GSM(2G)/GPRS/UMTS(3G)/Wimax

. Passing knowledge and training my colleagues and hundreds of

customers

. Ensure compliance and adherence of all Ericsson, Nokia, Lucent,

Cingular Wireless, MCI, T-Mobile, Verizon Business policies and

procedures

. Information Technology: General office skills and activities

including typing, phone communications, copying, and daily

operation of personal computer equipment

. Master Degree in Academic Technical Studies: Telecom/Electro

Computer Applications Science.

. Certified by Ericsson for NMT, TDMA, WCDMA, GSM, 2G, 3G, UMTS,

EDGE, PSTN, SS7, RF, T1, E1, Satellite Equipment, Mini Link,

UNIX, RBS882/RBS884/RBS2000/RBS3000 Series, AXE-SW and HW,

Running all TDMA&GSM MSC/HLR/BSC/SS7/IOG/APG switch commands

including SW-Test, advanced SW fault tracing commands "Test

System", +10 years RF planning and Optimization experience for

Ericsson, Siemens, Nokia and Huawei.

. Excellence in Service in Technical customer support

. Nokia GSM/UMTS/ and BSS MML commands, Siemens TDMA, Lucent TDMA

. A clean driving record and license, extensive driving time

experience within Europe, Africa, Latin America and North

America

- RAN, RNC, Towers radio signals, National network performance

experience

- Understands Ericsson case architecture, P7 software upgrades, as well

as the function & communication, control by node RNC manufacture -

3800, the latest model of 3820 platform, how the RNC is connected to

the rest of the network, how the core wireless network ~ voice and

data goes into RNC, counters, how used, data, pull and access and

reports, RNC functionality/Access Performance/how to communicate with

other nodes in the network, issues that are coming to light, Physical

layer - how connected - OC3 optical cable, ATM all critical -

transport data, overall management expertise.

. Deep understanding of Ericsson RNC theory, engineering, operation,

performance management, flow control, load control, call processing,

processor utilization, and packet data handling

. provide training or mentoring to less experienced staff

. Highly advanced senior lead individual contributor engineer with

strong technical and leadership skills

. Analyze RNC call models, Key Performance Indicators (KPIs) &

statistics to improve network efficiencies & identify potential

problems. Provide trend analysis to KPIs to identify problems where

degradation appears

. Analyze performance standards. Develop detailed recommendations for

changes & process improvements

. Provide operational report analysis

. Promote standardization in the areas of performance measurement and

scoring

. Identify recurring problems and propose technical solutions

. Understand all interfaces: Iu-B, Iu-CS, Iu-PS and Iu-R as well as the

ATM and IP dimensioning and capacity metrics

. Review, analyze, and report on the impacts of network element

upgrades, additions and growth

. Work with teams to develop tools and templates that report on Network

performance on a weekly basis. Support current and future tool

developments (CDR, node SQL's, etc.) that will better equip the

Network Performance Team to optimize network performance and

efficiencies

. Ensure that core network element performance shall not impact

accessibility, retain ability, and voice quality metrics

. Proven knowledge of engineering principles and wireless

telecommunication systems for both voice and data. Fluency in UMTS,

GSM, GPRS, EDGE, TCP/IP, ATM, and VoIP technologies, proven track

record in the ability to research, compile, and analyze data required

for network performance reporting

. Demonstrate strong organizational, communication (both written and

oral), and interpersonal skills. Excellent teamwork and collaboration

. Ability to manage multiple projects at the same time

. Expert in Microsoft applications and highly proficient in other

engineering applications

. Good knowledge of T1/DS1, T3/DS3, OC-n, SONET, DWDM, VoIP, call

routing, SS7 Signaling

. Understanding wireless network call processing, from handset access to

core, Ericsson 800/3820 RNC ops & perf, IuR, IuCS, IuPS link operation

and theory, RNC KPIs & counters, RNC Golden Parameter, UMTS/Wireless

Network Theory & Operation, RNC call model flow, measurement and

analysis, RNC performance management: flow control, load control,

ATM/IP dimensioning for capacity and metrics, wireless

telecommunications, fluency in UMTS, GSM, GPRS, EDGE, TCP/IP, ATM

Professional experience

1/2009 - Present

2G/3G/RAN/UTRA/RNC/Node B Integration, RF

Performance/Optimization/Integration/Rehoming/Implementation/Core

Network/Capacity Planning, War Room Service Team Lead

USA

. Performance Assistance Center (PAC), Monitoring Optimization,

Performance Statistics, RAN Configuration, Correct Data Errors,

Diagnosis, Rectification of Faults, Complete Acceptance,

Generate Process Reports, Troubleshooting daily issues with

Ericsson & Nokia 2G/GSM/MSC/HLR/BSC/RBS and

3G/UMTS/RAN/URAN/GRAN/WCDMA/B-node (BSS/RBS/BTS) and RNC nodes,

Nokia NPM,, Nokia NT-HLR, SOG, Nortel MGW, Alcatel

Transmission. (RSP/MSN/ATM/OC3/OC12/OC48/Augment and

verification of existing IMA groups of T1's)/Data Transcript

. Using Granite, Winfiol, Ericsson OSS RC6.2, WCDMA RAN Explorer,

RAN Managed Object Script, GUI, Moshell commands, Shel Source

MU, CTS tickets/Sun Solaris and-or Unix Environment/Work Orders

follow up/Network Performance using

Nettrack/Netanalyst/SENSR/BUSINESS

OBJECT/RAB/DROPS/RRC/CS/PS/KPI/Circuit Manager/Kramer/Passport

and Blarney for performance/Follow up and generate performance

statistics report for 3G Networks CS / PS R99/HSDPA and HSUPA.

. Monitoring of network performance through Worst Cell List

methodology

. Statistical Identification of bad performance cluster

. Recommendations of parameter setting about Power Control, Call

Admission Control, Idle, Locating, Channel Switching

. Monitor the traffic of different services, CS (AMR, CS64) and PS

(R99, HSDPA, HSUPA) with the use of EC in Downlik / Uplink vs.

rejections of lack of hardware resources

. Audit of RF parameters

. Assessment Strategy paging

. Very good knowledge of perdition tools and techniques for

analysis of network capacity dimensioning (Air Interface,

Channel Elements and Transport)

. Optimization, investigate, propose solutions and implement

actions for the proper deployment and improving the performance

of WCDMA radio network

. web server, scipts and procesess (Windows Server, ASP, ASP.NET)

. Unix server, scripts and processes (Unix, shell scrips)

. performance database scripts (Metrica, TQL, TSL, SQL, PL/SQL)

. Working in different shifts.

. Create/Prepare & validate scripts to be run in the RNC, Node B &

MSN

. Execute Scripts in the RNC, Node B & MSN. Knowledge of C7

signaling and of GSM/UMTS calls principles. Configuration

management of Ericsson Core Network CS Products, MSC Server and

Media Gateway.

. Complete Pre & Post checks of all systems including RNC, Node B,

BSC, MSC, HLR, APG20/40 Health Checks, planning.

. Create/Prepare/Update Work Orders, Trouble Tickets, Status

Report

. Support and supervision of the following RF field work &

Transmission:

- preparation of new installations of Ericsson GSM850/1900 & UMTS

850/1900, E911, Edge sites with vendors and contractors that can

be done ahead of time and RF performance

- Work on the tower top i.e. antennas, TMAs jumpers, Azimuth,

Mechanical and Electrical Tilt (RET/EDT/MDT)

- Work in the shelter i.e. diplexers, jumpers, cabinet additions,

MCPA/SCPA & commissioning

- Cabinet reconfiguration, add or reduce radios/IHCU/split sectors

(Vendors: MyCom and Tower crew)

- Catch 22s - diplexers (DC Blocks), TMA cards, Bias Tees, IDB

changes, TRX deletes, back out plans, schedules, resources, time

to complete etc.

- Identify and resolve any existing alarms on the sites prior to

commencing work by the vendors

- MCPA/SCPA commissioning, process input power settings (BTS),

power output per channel, alarm configuration, pre and post

checks etc.

- E911 verification, Dual Band LMUs)

- Must be in the billing system

- MSC/BSC DT verification with consistency checks (RF Performance)

- Coordinate with FE for acceptance of new GSM/UMTS and MCPAs

- Support of FE during the wiring of MCPA/SCPA alarms and testing

- RF Performance to do integration and optimization after FE

acceptance

- Check all sites for alarms and get them fixed before we begin

work

- Check all RFDS against IDBs for errors in RF design

documentation

- Check diplexers, TMAs (Dual Band/Single)

- IDB configuration changes (TMA currents, losses, TRX locations

and RX paths)

- Follow scope of work in phases

- Discussion and summary per site for execution by the vendors and

our team

- Downtilts - does the RFDS make sense?

- A Interface implementation and flexible Iu testing in TBD

- S12, BSC upgrade from S11.5 to S12

- RNC 196 to RNC 450 upgrade, with RNC3.0 roll out

- ESB26 upgrade

- Planning the data fills for SWU cards of S12 BSCs, Optimization

of ATERs and load sharing of Signaling

- New feature testing with RNC and BSC

. Troubleshoot problems associated with daily network integration

and maintenance, Finalize the Integration, New Site Integrations

and new builds, Site Rehomes PSCM / PSCL, MO Shell, OSS-RC, PSC

Activities Ensure sites upgrades and new site integrations are

completed according to planned data fil, Check MOP, TT and

escalate problems, Log calls and works in LNT according to

current processes, Run audits and scripts, Place site in

maintenance mode, Lock sites ready for event work, Generate

upgrade files using tools for upgrades, Create XML plans in OSS

using CM plan manager, XML print-back/commissioning files,

Import H3G RNC XML files to NMS, Run comparison files and check

data, Trouble shoot site problems with field techs,, Alarm

checks and trouble shooting, Define external alarms for new

Integrations, Adjacency creation/Modification, Run Rehome

execution plans, Remove sites from Maintenance mode and unlock

sites for final Integration / test calls, Monitor test calls per

sector if required, Audit logs created from upgrade, Define

maintenance regions, Update LNT and tools to ensure accurate

reporting showing actual timestamps, Creation of secondary MUB,

PSCM/RNSL/PSCL during nights, Interface Notify shift lead of any

problems related to upgrade or new Integration, Tools Ensure LNT

tools updated at all times, Meetings Attend Internal PSC

meetings

. Able to troubleshoot & operate all 3G Network Systems/Components

with no supervision including concepts of the UMTS Air Interface

of HSDPA and HSUPA to enable better utilization of the UMTS

radio spectrum. Able to assist others in resolving complex &/or

chronic problems in the 3G Network.

. Demonstrates high proficiency in resolving complex problems with

3G Network components

. Integration of new 1st carrier and 2nd carrier (GSM 850/1900 &

UMTS 850/1900) sites, Troubleshooting of generated alarms, Fault

Escalation, RF Design Verification, (RFDS), Co-ordination and

follow up of fault origins with other Vendors like MyCom,

Parsons, General Dynamics, Andrews, ProPower Solutions,

OddVille, Adesta, Velositel, BaranTelecom, Goodman Networks,

Inter-working with STC's Transmission and NOC

. Act in a leadership role to provide guidance & support to other

team members, internal customers & other operations groups (i.e.

MSC, RNOC & ATS).

. Perform all responsibilities without assistance.

. Strong problem solving and analytical ability

. Good interpersonal skills, Supervisor/Team leader

experience/Good Coordination and able to work as part of a team,

Provide competence transfer to the local support engineers as

well as the customer engineers, Onsite maintenance and CARE

support.

. Work with all partners involved to meet the time line requested

by our vendors

. Effective team player to support field operations, RF design,

and implementation teams in the ongoing task of design building

and operation of the wireless network. Tests, measures and/or

evaluates wireless system and/or equipment to achieve optimal

performance. Immediately involved in ongoing network

consolidation as well as the continued launch of the UMTS

network. Provides a high level of technical guidance and

leadership to members of the network team. Recommends, develops,

and implements complex changes and additions to system and

develops documentation for system records.

. Experience in more than one dual band GSM, Ericsson BSS, or UMTS

RF engineering. Strong database mining and processing skills.

Experience with RF design tools, network data collection

software. Able to communicate effectively both verbally and in

writing. Have extensive computer knowledge of MS Office

products, but not limited to Excel, Word, Access, as well as

advanced knowledge of MapInfo and Street Atlas mapping programs.

Strong knowledge of RF transmission principles and antenna

theory (RFDS of Diplexers, TMAs).

GSM/UMTS/RAN/WCDMA/UTRANCELL/NODE B network optimization

experience with Ericsson and/or Nokia/Alcatel/Lucent and Siemens

switch technologies

. RF design, RF transmission, RAN / switch equipment, and traffic

engineering activities. Design, test, measure, troubleshoot, and

evaluate wireless systems to achieve optimal performance and

design. Plans and implements complex changes/additions to the

wireless system. Lead/develop projects with aggressive time

lines. Assist and improve market level propagation modeling tool

for both GSM and UMTS. Assist with regulatory support related to

market spectrum (cellular and PCS license renewals, CGSA,

covered population studies) and RF emissions (Maximum

Permissible Exposure) management. Assist with GSM/UMTS capacity

planning/monitoring by comparing actual usage to forecasts

(voice and data). Provide guidance, training, and supervision to

less experienced engineers. Develop documentation/evaluate new

technologies and equipment for the network.

. Knowledge of electromagnetic theory, antenna theory, radio

propagation, and GSM/UMTS air interfaces. Demonstrated knowledge

of wireless switch, network, and cell site hardware/software

interfaces. Experience in GSM / UMTS traffic forecasting (radio,

abis, Iub, code analysis). Experience in writing, loading, and

integrating datafill for GSM sites, Trx adds, T1 adds, and site

modifications. Strong computer skills, including MS-DOS, Windows

XP, PowerPoint, Visual Basic. RF modeling prediction software

(Atoll, Optimi), automated frequency planning tools, Visio.

Experience with network/spectrum analyzer equipment and with

drive test equipment / post processing equipment (TEMs, Actix).

Proven ability to work independently and within a team in a

cross-functional environment. Proven ability to produce

measurable results within a complex multi-tasking, rapidly

changing work environment. Proven ability to develop and

evaluate multiple solutions to a wide range of interdependent

problems. Strong, effective prioritization and organizational

skills. Strong, effective interpersonal and written/oral

communication skills.

9/2008 - 12/2008

T-Mobile

2G/3G/UMTS/NSN Managing Network Operation & Senior Switch Engineer

Miami, FL - USA

. Contribute to a proactive operation team/

Test/locate/repair/Maintains/troubleshooting/integration and

implementation of all complex call routing database changes

within all core 2G/3G network elements GSM/UMTS/SGSN/GGSN/AXE

BYB810/MSN/MSC-S R12/APZ212 50-40-30-25/MGW/Network Audits,

making adjustments to 3G RAN using NSN NETACT. Siemens RNC and

Node B status handling via OMC-R. Loop testing T1/NIU checking

transmission with Field Engineers//Data Transcript.

. BSC rehome, RNC planning

. Familiarity with 2G/3G Ericsson platforms and command structure.

Support and maintain the integrity of multiple Ericsson BSC's,

MSC's, and RNC's, Alcatel media gateway switches and call

servers. Experience with Alcatel ATM and transport equipment -

Tellabs 5500 DACS. Hardware installation, routine maintenance on

switching complex, interpreting reports, troubleshooting to

identify and resolve complex systems hardware/software issues,

read and interpret circuit design records, install circuit

wiring, knowledge of transport Ds1 and DS3 test sets. Assist

technicians and vendors with restoration activities when service

impairments occur. Execute Engineering work orders. Create

DT/Data fill for new cell sites and perform site modifications.

. Understanding of 3G/GERAN/UTRAN Nokia RNC/SG6/SG7/DX200 and node

B switching platforms and command structure. XMLs implementation

using CM Operations Manager (CM Provisioner and CM Plan

Manager). Creation of COCO and ATM interface configuration

parameters in the RNC

Implement and coordinate activities such as integration of new

sites, TRX

expansion, BTS /Node B re-homing, ET cutover, and site upgrade.

Configuration/Definition via NMS or MML of BTS Parameters,

Handover Control

Parameters, Power Control Parameters, TRX parameters and all BSS

related

parameters, as specified in work orders.

Implementation of Work orders and Changes in parameters of the

network for

optimization.

DELIVERABLES / PERFORMANCE MEASURES (Goals and targets to be

achieved,

reporting etc.). Responsibility for analyzing changes,

implementing changes, and keeping

RAN/BSS network data correct and up to date.

Ensure that the BSS/RAN data stored in the Network Operation

Centre

corresponds to the data in the field

Create/Extend new sites/ existing sites (parameters, SW, HW

config.)

Keep records on new installations

Make software, parameter and feature changes in the network.

Run regular data consistency checks

Re-homing & Implementation of large number of BTS's/Node B's,

Using SAP process to modify or crate configuration of

Ericsson/Nokia RNC/Node B/WBTS/ID/MBNL/MGW/WCELL XML files

. Alarm handling of Nokia RNC and Node B via Netact

. Alarm handling of Siemens RNC and Node B via OMC-R

. Use of customer databases and daily operational tools

. ATM/MSN/IMA knowledge

. Swap project experience

. Knowledge of customer specific tools, INES, TIM, WOM,

Pegabase

. Proficient data Builder knowledge of Ericsson, Nokia IPA2800

messaging/DX200 family, Alcatel MGW, MSC, MSS, RNC, Node B, BSC,

BTS, APG40, IOG20, Backups, Life Line, DACS, T1, MGW, TND/CIQ

planning, Homer, Citrix, Spatial, Insite, NSN

Netact/Gui/Actix/TEMS/X-Tel, 224 & 310 T-Berd/Tellabs 5500 DACS,

Micro Wave Radio Flexihopper, NSS tools, local

connection/Winfiol.

. Working alternating shifts to assist and coordinate Field, RF

engineers, construction subcontractors to ensure the best

possible network upgrades and performance.

. Passing knowledge and training my colleagues

. Review Utilization & Performance reports for 2G (CNN/KPI) & 3G

IuCS and IuPS and CPU (Business Object & Moshell)

. Plan the strategies for financial, technical & human resources

including interviewing, training less experienced engineers

1/2006 - 8/2008 MCI & Verizon Business,

2G/VSAT Mobile Network, Senior Switch & Network Performance Engineer

Manager

(Travel position) USA & Iraq (DoD Clearance)

. Working 24/7 with new installed Ericsson GSM/UMTS Mobile

equipment, managing USG and DPN 2G/3G Mobile Network, NSS O&M,

Switches performance and acceptance:

MSC/BSC/HLR/DT/RF/SS7/AP/APG40/IOG20/CP/Backups/System

Reload/System Restart.

. Internet Operation and Maintenance, new design implementation,

manage, assist, monitor the spectrum and RF/IP planning teams to

keep sites within the market are alarm free, resolving

interference issues, DTRU radios fault free.

. Knowledge of PBX and cell sites equipment and database

verification parameters according to the company standard's,

including Site ID, Cell ID, Node B Type, Location, Network

infrastructure, No. of Sectors, Antenna type, Antenna Height AGL,

Azimuth, Mechanical and Electrical Tilt (RET), Type of Feeder,

Feeder Length, TMA information, Duplexer / Diplexer Information,

Shared Antenna Information, Andrew/YAGI/SMA/2.4 - 2.5 GHZ (50

Ohm), Antenna System Sweep Standard, CPICH Power, EIRP, RF

design/architecture and transport Parameters from OSS for all the

sites in the cluster, 3G and 2G Neighbor List from RF Design and

OSS, KPI measurements.

. Primary Scrambling Code, RNC, LAC, RAC, High Bit Error and Voice.

. Trouble shooting BTS/RBS, T1/E1 transmission, Cable projects

including copper and Fiber Optic

. Mini Link MMU/SMU/RAU, IOG20, APG40 upgrade, Charging Data,

Cutting new cell sites, Drive Test Support using TEMS/TEMS

Investigation/TEMS Cell Planner//Data Transcript, UNet, MCOM,

MapInfo, Spectrum Analyzer and other Network testing tools,

analyzing RF performance data with Ericsson RF support team,

System Backup, SS7/C7 Signaling Links/ABIS over IP, satellite

transmission, Linkway, Nuera, Linux, DNX, DCME 360, CME20, VLAN,

AXE10 Hardware/Software/Wireline/Wireless/Switches and Routers

Operations/VSAT Transmission/SSPA, BUC, antenna and network

implementation, Single Band, Dual Band, Function Change

Implementation and Cisco/Juniper/Segway/iDirect Routers

equipment, Tower inspections/lights according to Federal

Communications Commission's (FCC).

. Ensuring appropriate equipment stock levels are in place. Senior

Planner / Supply coordinator to ensure these levels are

maintained, either by the necessary purchase of new stock, or by

marshalling faulty product returned from customers back through a

repair provider

. Delivering and fulfilling objectives and directions from Regional

Hardware Service Delivery

. Liaison with all appropriate repair centers

. Ensuring suitable vendors are setup and available for use with

SAP

. Raising and tracking of purchase orders

. Producing regular reports and statistics on a daily, weekly and

monthly basis

. Good technical knowledge of Ericsson/Cisco/Nokia products

. Previous experience of Multi-Vendor contracts, Experience in

Managing teams

. Daily support including managing and training a team of switch

technicians, field engineers and external contractors.

2005 - 2006

AT&T-Cingular Wireless,

Network Operation Center War Room managing team leader

Atlanta, Georgia, USA

2G/GSM//TDMA Technical Customer Senior Support Engineer and

Integration Team Leader (War Room)

. Managing Support for RF field engineers and cell sites

construction subcontractors during BSC/BTS/RBS UMTS

integration, upgrading, Cutover, Rehome, Decommissioning,

Software/Hardware troubleshooting optimization of Ericsson,

Nokia, Lucent

TDMA/GSM/850/1900/FILTERS/REPEATERS/RBS's/DXU/CXU/CDU/TRU/IDB/TM

A/Andrew ANTENNA/JUMPERS/CONNECTORS/DIPLEXERS/PDU/SURGE-

ARRESTORS/RF/TCP-IP/ATM/SS7/Electrica-Mechanical

Downtilt/Monitoring after integration,

AXE10/GSM/UMTS/FCC/OSI/CE standards verification, cell sites RF

performance, quality of work performed and Network Management.

. Used tools are Ericsson OSS, Winfiol/Alex, Cingular ticketing

data base as NTTA/Remedy/CTS, Lucent Autoplex/UNIX-Hyper

Terminal, Nokia Citrix/Netact/Gui/Actix/Data Transcript

. Program expert Neighborhood/BSS MML Commands/SW changes using

node manager, Cingular Wireless Sensors for cell sites RF

performance and troubleshooting follow up.

www.cingularwireless.com

. Process actual recruiting activities in cooperation with other

departments concerned

2003 - 2004

Cingular Wireless

Network Operation Center managing team leader, NOC

Atlanta, Georgia, USA

. System troubleshooting for the wireless TDMA/GSM network market

for Ericsson, Siemens, Lucent, Nortel Alcatel, and Nokia

switches.

. Responsible for monitoring Cingular wireless east coast network

using my expertise in Ericsson AXE/BSC/BTS/MSC software and

hardware, opening and escalating trouble tickets in databases

and spreadsheets, troubleshooting circuits with Bellsouth, AT&T,

and Verizon Wireless, dispatching field engineers when tests

fail for further onsite hardware troubleshooting, Scheduling and

assignment of work activity, ordering circuit troubleshooting,

tracking orders, escalating issues as necessary, working in fast-

paced environment, where 24/7 technical support was critical.

. I also have experience with radio base stations for Cingular

Wireless networks using TCP/IP protocols, among many others.

. I provided 24/7 network supervision, including, circuit IDs,

running CSU/DSU/NIU/T1 testing with TELCO/FE/MSC-engineers,

system alarm supervision and technical troubleshooting including

switch or cell sites power and antennas. Support of field

personal safety and access to entire network.

. Used tools are Ericsson Winfiol/OSS/Alex, Nokia Netact/Gui

application expert, Cingular NTTA/CTS/Remedy and NetExpert.

. Ensure clear and innovative recruitment solutions that are in

line with the company's overall strategy

2000 - 2002

Ericsson Inc.

Regional Design Office, 2nd line Technical Customer Support Engineer

Specialist and Technical Project Manager

Rijen, Holland

. Technical support for public and mobile switching telephone

network software/hardware and LAN/WAN/ATM/Jambala/DT, ACA and

CNA.

. have worked closely with development teams to produce project

plans, and design specifications

. manage technical resource teams for implementations on a global

scale. Have experience of managing implementation teams that

include Network Design Engineers, Network Administrators, DBA's

and Architects.

Flexible approach to work, have a "can do" attitude with a self

starting get things done mentality.

. Focus on both internal and external customers and a high level

of communication and presentation skills as required. Kept busy

with multiple projects in a challenging, demanding yet rewarding

environment that offers opportunity to progress to

Portfolio/Program Manager level.

. Collaborates with a team of Project Managers, Subject Matter

Experts, vendors, and business users, various network

IT/Telecom/Voice-Data teams, and IT leadership to effectively

deliver projects/initiatives. Capable of organizing and working

with large cross-functional teams. This includes establishing

effective working relationships with vendors, their technical

representatives, and a wide range of Client internal teams. Help

build relationships among the various groups to establish an

engagement framework that meets the specific needs of each

project. Contribute to the planning and support of enterprise-

wide IT/Telecom Technical Support strategies, and must formulate

tactical responses that fit into the strategic framework.

Publishing and maintaining roadmaps that manage changes and

upgrades for various system components, both at infrastructure

and application level. Other duties include: establishing and

refining processes for effective delivery of services and

operational readiness; handling knowledge management and

documentation for their projects. Use of project planning tools

such as Microsoft Project or similar tools. Manages a set of

projects (including applications, application infrastructure and

special initiatives) for a suite of applications as part of

implementing an enterprise wide suite of applications.

. Support to plan for all staff needed and allocate staff to

individual groups in all AAA continents

. Serving Ericsson Inc. customers all over the world during the 3

time zones. www.ericsson.com

1995 - 2000

Ericsson Inc.

Regional Customer Support, 1st line technical customer and support

manager

Boca Raton, Florida, USA

. Customer field support for PSTN and Mobile switching telephone

network, Support the marketing and sales group management,

TDMA/PCS switches and troubleshooting major subsystems software,

hardware, radio base station TBS/BSS, voice mail, SMS, software

and billing/charging/toll ticketing, backup-dump handling,

Signal Point SP data configuration and troubleshooting,

SS7/TCP/IT/DT, ACA, CNA, Plex, ASA AXE advanced Software

troubleshooting, configurations, roll-out supervision,

implementation, upgrades of software correction packages, Switch

performance, acceptance supervision to cut new switches in the

field, first night system tests supervision with all network

groups involved in a new system delivery to the customer after

all type of call handling verification and testing.

. System life line process tests to recover software faults and

network signaling problem.

. System outage recovery while guiding the customer over the phone

also calling the system input/output remote connection using my

laptop modem either at home, in the field or in the office.

. RF-drive testing using TEM's special designed phones and

computers to detect high bit errors in the field for cellular

phones.

. 24-hour hotline service for AT&T, BellSouth/Cingular Wireless,

Larsson Cellular, Houston cellular, Cantel/of Canada, Telefonica

de Puerto Rico, a lot of travel in USA, Canada and the

Caribbean.

. Keep business security under control while accessing any switch

remotely or any customer office building.

. Responsibility for all Regional HR key functions, such as the

selection, training & development, compensation & benefits and

recruiting of a competent workforce

1993 - 1995

Ericsson Inc.

Regional Design Office, Technical testing and system verification

support engineer team lead

Helsinki, Finland

. Software system testing, writing technical test specifications

procedures for global or worldwide applications. Software and

hardware implementation procedures in different languages,

design verifications, internal and external testing and

verification of global software application for mobile system

and SS7/ISUP/MUP/TCP/IP/DT signaling applications protocols

using test tools like UPSIM (User Part Simulator).

. Serving customers in Scandinavia and Europe.

. Develops and directly implements the human resource strategies

for Telecom System Testing

1989 - 1993

Ericsson Inc.,

Operation and Maintenance, Technical customer senior sales support

manger and system engineer team lead

Stockholm, Sweden

. Support technical engineers in the field and testing global

public switching telephone network software applications as

TMOS/CMOS, including software and hardware implementation

support in the field.

. Serving customers in Africa, Asia and Latin America.

. Human resources are properly coordinated, integrated, and

controlled in all our service markets

. Supporting the sales management department to reach success in

their offers and business marketing.

. Managing Projects of Software, DT, ACA and CNA implementation in

the field in Latin America, Asia and in the Middle East.

1985 - 1989

Huddinge Hospital/ Preferred Health Care, Technical health care

assistant

Stockholm, Sweden

Assisting Handicapped Patients: providing necessary technical and

emergency equipment services

1982 - 1984

Marine technical assistant for fishing boats communication system

Italy and Malta

Educational background

2004 - 2009: Attending Cingular Wireless, MCI, Verizon

Business, AT&T training programs for Ericsson, Nokia,

and Lucent TDMA/GSM/WCDMA/UMTS/OMT/MSC/BSC/RBS/Mini

Lik/E1/T1

2000 - 2002: Ericsson Inc. Training Center, Stockholm,

Sweden

- Diploma of technical customer support of Data

Translation/DT, hardware and software troubleshooting

of public switching telephone network central

processor unit G3, 3rd generation/GS3.

Ireland telecom training center, Dublin, Ireland -

diploma of technical support for telecom switches

software and hardware, installation of 3rd generation

of GSM/GPRS/GPS network upgrades and configurations.

Telecom Training Center, Amsterdam, Holland

- Diploma of 2nd line technical customer support for

Ericsson Inc. software troubleshooting.

1995 - 2000: Richardson, Dallas Ericsson Telecom Training

Center, Texas, USA

- Diploma of 1st line technical customer support for

mobile switching telephony network TDMA/PCS systems,

882/884 RBS, advanced Plex and ASA Software

troubleshooting, operation and maintenance of radio

base stations 882/884 software and hardware, software

trouble shooting and testing, data transcript,

advanced Unix and ISDN fundamentals, assembler

language, HTML, MHS, OSS, SRH, Java, C++, Information

Technology, national and international network

SS7/MUP/TCP-IP signaling platforms and communication

with other systems like Nokia, Cisco, Siemens,

Nortel, etc... In/Out system communication groups,

billing data backup/trouble shooting and dumping

systems. Mobile Network, Radio Frequency Training

(RF).

Ericsson Inc. Training Center, Montreal, Canada

- Diploma of live system network outage certification

of maximum 45 minutes recovery for both software and

hardware problems including SS7/MUP/TCP/IP and

customer excellence in service in the field.

1989 - 1995: Ericsson Inc. Training Center, Stockholm,

Sweden

- Diploma of software testing, advanced SS7-signaling

software function change, TCP/IP training, software

implementation, software upgrades, software

correction packages and trouble shooting, data

transcript design and programming languages trouble

shooting for public and mobile switching telephone

network central and regional processor units hardware

and software.

Ericsson Inc. Training Center, Oslo, Norway

- Diploma of global mobile software application

system for mobile switching telephony network,

IOG/RP/SS7/APZ/APT/Plex/ASA for NMT450-900/TDMA900-

1800/GSM.

Ericsson Inc. software design, testing and

verification plant, Kristiansand, Norway

- Diploma of software testing and verification for

mobile switching telephony network, NMT/TDMA/GSM.

1984 - 1986: Huddinge College, Stockholm, Sweden

- Diploma of 4 years technical studies.

1987 - 1989: KTH University "The Royal Institute of

Technology", Stockholm, Sweden

- Academic technical studies,

Telecom/Electro/Industrial Economy/Business Marketing

and Computer Science-Master Degree.

Personal information

* Immigration Status: I am authorized to work for any

employer in the U.S and Europe (No Sponsorship

required) * Start date: Open

More information is available upon request.

Contact this candidate