C a r l o t t a J . B u r g e ss

*** ****** ****** * **** City, SC 29560 n 843-374-4455n

abnab6@r.postjobfree.com

Cl e r i c a l Cus to m e r Sup po r t Rep r esen t a t i v e

Reliable, quality- focused clerical and customer support representative seeking a full- time

position in the clerical or administrative industry. I offer excellent people skills and I am

very detail oriented. I have over 5 years of clerical and customer service experience.

Co m p u t e r E x p e r i e n c e

Microsoft Word Microsoft Excel Microsoft PowerPoint

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Microsoft Visual Basic Corel WordPerfect Windows XP and Vista

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6.0 Microsoft Outlook

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Next Generation

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Desktop

Wo r k E x p e r i e n c e

MONSTER WORLDWIDE

11/2008-Present

Florence, SC

Global Clerical Support Customer Service Agent

Assist customers and demonstrate usage of the Monster website. Answered questions about

t he Monster website. Helped job- seeker customers format resumes and cover letters. Reset

passwords for account logins. Troubleshoot technical issues dealing with Monster website.

Perform routine billing related tasks, i.e. process checks and credit cards. Looked up order

i nvoices and discussed billing with employer customers. Answer purchase inquiries

regarding pricing, on job postings and resume searches. Explain company marketing

materials on website. Discussed how to utilize company resources such as special events,

p romotions and web seminars. Fax and email important documents regarding customer

accounts.

SAFE AUTO INSURANCE COMPANY 06/2005-

11/2008

Hemingway, SC

Customer Service/ Insurance Sales Representative

Quoted customers on different coverage and sold policies in over 13 states. Answer

customer questions concerning medical and state minimum liability automobile coverage.

Took credit card and check payments from customers. Perform routine billing related tasks,

i.e. collected payments over the phone via checks and credit cards. Set customer up for

Western Union and Money Gram Payments. Mail and fax billing statements upon request.

Gave courtesy calls to customers reminding them of payment due dates.

Obtained South Carolinas Producers License. Answered between 50-70 calls inbound calls

per day.

B LUE CROSS BLUE SHEILD

05/2004-09/2004

Florence, SC

Tier 1 Medicare Customer Service Representative

Handled inbound calls from beneficiaries inquiring about their benefits during enrollment.

Discussed medical coverage with beneficiaries regarding the Medicare program.

Advised customer how to sign-up for Medicare. Handled inquiries calls from prospective

members.

K nowledgeable of insurance practices, procedures, and concepts. Tier 1 certified.

Experienced with Next Generation Desktop. Assisted customers with information on

Medicare and medications using the PDAP Tool.

M ORRIS COLLEGE

08/2003-04/2004

Sumter, SC

Admin Office Assistant

Organized student files. Delivered correspondence to various offices on campus. Filed

reports on students

Answer telephones, took messages, respond to inquiries, give directions to Center. Provide

comprehensive secretarial and clerical support to center staff and management. Greet

v isitors, conduct Center tours as needed, provide basic information to visitors, callers.

Assist in opening and/or closing of the facility at the beginning and/or ending of each day as

needed. Other tasks as requested.

Education

M ORRIS COLLEGE, SUMTER, SC n B.S. Degree in Health Science, May 2004

Awards, Certifications and Licenses

South Carolina Insurance Producer License January

2006

Tier 1 Certified

August 2004

Top 20 Policies Sold in Entire

February 2008

Perfect Attendance

2005-2007

200 Policy Club

2007- 2008

75% or higher available talk time

2005-2006

80% available talk time

2006

Global Customer Service Training

January 2009

First Aid/CPR Certified

February 2009

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