Customer Service Sales

**** ******* ***** ****

479-***-**** Home

Fort Smith, Arkansas 72903

479-***-**** Mobile

abnaaw@r.postjobfree.com

WORK HISTORY

SourceONE Carwash Company, LLC Fort

Smith, AR

Vice-President of Sales & Marketing

February 2007 - August 2009

. Start-up company. Developed, presented and secured

management contract for large carwash/lube/auto detail

center to ownership group with an incentive/profit sharing

arrangement.

. Annualized revenue from management fees and chemical sales

approximately $100K.

. Secured distributorships, developed radio/print

advertising, marketing programs, employee incentive

programs to increase revenue opportunities. Generated $140K

in sales revenue

. Key executive on management team

. Opened six $2.6 million facilities over a twenty-four month

period encompassing three states..

Arkansas Carwash Systems North

Little Rock, AR

Director of Sales/Customer Service

April 2006 - January 2007

. Generated sales revenue of approximately $1.6 million over

eight-month period.

Corbin Properties Fort

Smith, AR

Manager-Carwash America, Self Storage America

November 2005 - March 2006

. Managed three car-wash facilities and two self-storage

businesses.

Fort Smith Public Schools

Fort Smith, AR

Substitute Teacher - Secondary Education

November 2003 - October 2005

AT&T Consumer Town &

Country, MO

Sales Team Leader - Inbound Core Long Distance

January 2003 - August 2003

. Coached and developed a team of 21 Customer Contact

Associates (CCA) in an inbound telemarketing center

marketing long distance programs to consumers.

. Exceeded targets in contribution to the overall success of

the center.

. Team Bronze award for performance 1st month in position.

Southwestern Bell Telephone Company Ft.

Smith, AR

Manager - District Sales and Service - Consumer Markets

March 2000 - November 2000

Directed sales reporting and tracking activity, budgeting, and

promotional and incentive programs for largest consumer sales

district encompassing 500 plus employees in 7 business units

over 4 sates.

. Produced necessary reports for district.

. Developed and maintained district promotional and

incentive programs enabling revenue target of $10

million to be exceeded.

. "nalyzed and reported sales data and effectiveness of

incentive programs overseeing a budget of $1.8 million.

Manager - Billing Inquiry Center - Consumer

Ft. Smith, AR

January 1999 - February 2000

Administrative Manager

Directed all administrative activities for Arkansas Billing

Inquiry Center operations including attendance-disability

management, FMLA, EEO-AAP, implementation of new policies-

procedures, development-delivery of special training, and

interaction with labor representatives.

. Centralized administrative responsibilities for 3 business

units with excess of 80 employees resulting in more

efficient personnel records management, including

attendance records, FMLA coordination and labor-positive

discipline procedures which produced timelier reporting

and improved communications.

February 1992 - December 1998 Field

Manager

Directed up to 27 employees in an inbound call center responsible

for sales, customer service, billing and collections servicing a 4

state consumer district. Responsible for all administrative,

development and training activities to meet sales, customer

service and collection goals.

. Implemented sales referral process in former non-sales

entity resulting in increased revenue contribution to

consumer business unit.

. Interacted daily with customers to ensure their

understanding and complete satisfaction with service,

billing and collection issues.

. Developed and delivered training program "Building

Customer Loyalty".

. Represented state billing operations team on task force

combining Arkansas-Oklahoma operations and later

Arkansas-Oklahoma-Missouri-Kansas into large-team call

center concept resulting in improved customer service

and expense savings.

. .Participated in the Ambassador program, a company-wide

voluntary middle business customer service program.

Appointed "Ambassador of the Year" - Arkansas - 1997.

Staff Manager - Consumer Marketing St.

Louis, MO

November 1989 - January 1992

Design, implementation and analysis of promotional and incentive

programs for consumer sales channels. Presentation of results

to upper level management.

. Spearheaded project to determine product specific sales

channel effectiveness for consumer channels resulting in

significant positive impacts on sales strategies,

revenues, customer service indices, customer

accessibility, office structure and employee morale.

Southwestern Bell Corporation

Manager - Corporate Accounting-Finance

St. Louis, MO

October 1986 - October 1989

Established and maintained accounting system and procedures for

corporate owned life insurance, compensation-incentive plans,

deferred compensation and other executive benefit plans for the

executives of the corporation and subsidiaries.

Southwestern Bell Telephone Company

Manager - Marketing Education-Training

St. Louis, MO

January 1984 - September 1986

Developed and delivered training package for service order and

customer contact personnel. Training lead for the design of

mechanized service order entry system. Implementation of this

project resulted in savings of $65 million through increased

operating efficiencies.

EDUCATION

Bachelor of Science - Accounting

Arkansas State University

Post Graduate Hours - 6 Hours

Saint Louis University - MBA Program

Southwestern Bell Telephone Company

Numerous Management Development-Personnel Courses

Coaching Sales Professionals

Course Development Specialist

Certified Training Specialist

AWARDS-COMMUNITY SERVICE

President - Fort Smith Southside High School Athletic Booster Club

- 2006 - 2009

Past 2nd Vice President - Arkansas Chapter - Telephone Pioneers of

America

Past Treasurer - Border Cities Council - Arkansas Chapter -

Telephone Pioneers of America

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