Engineer Service
Resume:
David Kocherhans
Personal Information:
Home Address: *** ***** ****** ****** ****
Washington, UT 84780
Telephone: 435-***-****
Date of Birth: 10 June 1957
Nationality: American
****.**********@*****.***
Education: 1999
Microsoft Certified Professional
Veeder-Root UST monitoring systems
MCSE Boot Camp
1996
Essential Seminars. Advanced PC trouble shooting
1993-1997
Gasboy International Point of sales systems and
Networks
Tokeim POS systems and petrol pump repair
Verifone POS and credit card systems
1992
Control Data Systems Comprehensive course in
the use of UNIX and networking with mini/mainframe
Computers
IDB International Training in the repair of T1
systems
National Radio Institute Professional course in
Computer programming. Graduated with high honors
1987-1988
Professional course in Microcomputer Technology
Graduated with honors
1982-1986
Astronautics Intense training on Zenith and IBM
Computer systems and peripherals
Zenith Basic Programming
Shore System Message Processing
Secure Standard Remote Terminal Equipment
1979-1981
Sheppard Technical Training Centre.
Electro\Mechanical and Cryptographic Equipment
Systems and Digital Techniques
1974-1976
Sevier Valley Technical College Electronic
Engineering
1972-1975
Richfield High School (Graduated)
Work Experience Oct 08 - Present
Petro West Inc.
Service Technician
Installing and
maintaining petroleum equipment
Certified on
Veederroot, Gilbarco and Verifone equipment
Repair and maintain
most dispenser brands and POS systems.
Feb 08 - Sept 08
Key Technology LTD
Technical manager
Installing,
Maintaining POS terminals, Audio Video
Satellite
equipment and managing Jennings Betting shops
Maintenance
contracts for all their gaming shops and to
Make sure
deadlines and response times are made.
March 2005 - Feb
2008
Ladbrokes Racing
Field Service
Engineer
Installing and
Maintaining POS systems, gaming equipment
And networks in
Ladbrokes stored throughout East Anglia.
June 2004 - March
2005
Vista Retail
Support
Field Service
Engineer
Repairing POS
systems and peripherals including
HP, Okidata,
Lexmark, IBM, Star and Epson printers.
In East Anglia.
2000- March 2004
Astronautics Corporation of America
Field Service Engineer and Technical Support
Responsibilities are providing service and repair
within response times
for Weather
Station equipment and Computer systems and printers
HP, Okidata,
Lexmark, IBM, Star and Epson. I also worked on Hughes
Satellite Systems
including the personal earth stations and LNB's
This role
requires a lot of telephone customer support to diagnose
whether the
problem is a hardware or a software issue. It also requires
me to provide
technical support to other technicians. I provide a
Customer
interface between the client and manufacturer. I have made
Many trips abroad
to Germany, Azores, and all over the UK. My work
deals with the
use of all versions of Windows, Linux and some Unix.
I work on all the
equipment on the LAN and Wan installing software
and security
patches for the equipment.
1993-2000
Petroleum Equipment Company
Service/Computer Engineer
Installed and maintained POS systems, software and
credit card
networks and
systems including Pay at the Pump. I set up the sites so
they could be
accessed remotely and I trained other technicians to
provide support..
I diagnosed Potential problems. I trained other
technicians. This
required a good understanding of Dos Unix O/S2
and RS232, RS422
and RS485 communications. I covered several
States in the US
requiring many trips away from home. I also used test
equipment to
check noise and signal levels with the new fluke digital
handheld O-scope
meter. I was on call 24/7 and
I had to trouble
shoot software and hardware electronics to the
component level
this support was provided via the telephone where
good customer
relations skills were essential
1982-1993
Astronautics Corporation of America
Field Service and Technical Support
Responsibilities were to install, maintain and
repair Electro/mechanical
equipment and
desktop computer systems HP, Okidata, Lexmark, IBM,
Star, Genicom,
Talley, Data products and Epson Industrial printers and
Plotters for U.S.
armed forces worldwide with critical response times. I
provided
technical telephone support to both technicians in the field and
the customer.
Working on call 24/7 with 2 hour call response time. I have
worked with all
sorts of test equipment ie: O-scopes, signal tracers
signal injectors,autocollimators and both analog and digital volt/amp/
Ohm meters. I
have worked on IBM Card punches and paper tape
Punches along
with Storage module disk drives and magnetic Tape
Units, where
timing and exact settings are essential.
1979-1981
US Air force
Electro/Mechanical and Cryptographic Specialist
Principal responsibilities involved repairing secure
data processing
equipment (Paper tape, Magnetic tape and Card) and
data
communication
Equipment. This included
low, high and
medium speed Industrial printers.
IT Experience: Use of
O-scopes
Analog and
Digital meters
Microsoft office
Windows
Linux
Dot matrix
Ink Jet Printers
Laser Printers
POS Systems
Interests: Building computers
Fishing, Hunting and camping
Listening to music
Clearance Top Secret Clearance USA
References: Available upon request
Contact this candidate