KIM TURNER

*** ********

White Lake Twp. (NW Detroit), Michigan 48383

248-***-****

abna9j@r.postjobfree.com

PROFESSIONAL SUMMARY

A proven verifiable sales management professional who has designed &

implemented sales strategies with focus on recurring revenue growth and

team productivity. A leader who thrives when convincing, mentoring and

motivating staff and co-workers through excitement & passion while guarding

the company's life blood-profit.

PROFESSIONAL EXPERIENCE

MOC1 Solutions-National Sales & Marketing Manager

Developed the sales launch strategy for Wireless Service Advisor tablets to

be sold through independent distributors and representatives nationally for

use in automotive dealership service drives. The WSA appointment reception

tool enables Service Advisors to meet owners at their vehicles to stream

line the customer write up process and suggestive sell additional required

services to driving consumers.

. Obtained Tier 2 enrollment in Chrysler Mopar Masters with subsequent

preferred customer sales initiative

. Implemented WebEx product demonstration initiative with prospective

dealership senior management

. Developed relationships for product interfaces with key dealership

management system suppliers

. Managed dealership application custom quotations

ADP-Automatic Data Processing-Hayes Ligon Division-Rockville, Md.

DIRECTOR MANUFACTURER SOLUTIONS

Responsible for OEM sales penetration of ServicePricing and Warranty Wizard

applications to Ford, GM, Chrysler US and Canada. Applications are utilized

by car dealerships throughout North America to assist dealer service

departments in quoting exact customer pay service repairs obtaining correct

OEM warranty reimbursement information for submission of vehicle repairs

made to the manufacturer.

* Increased user application adoption through product enhancements

* Negotiated and implemented selling agent agreement with ProQuest Inc. for

representation by their N.A. sales team representing ADP-Hayes Ligon

applications.(partner roll)

* Secured National Endorsement of ServicePricing from Ford Motor Company

for use in dealer application purchases.

* Secured National Endorsement of ServicePricing from Daimler Chrysler

Canada for use in dealer application purchases.

* Secured GM tire data resulting in a $1.3 mil annual revenue

* Implemented the incorporation of accessory sections within service

pricing applications for Ford-GM-Chrysler

* Executed strategy through state automotive dealer group presentations and

OEM sponsored events.

The Reynolds & Reynolds Company - Dayton, Ohio

SALES MANAGER-AUTOMOTIVE

Management Roll

Responsible for leading specialized sales team charged with market

introductions of computer applications sold to new car automotive

dealership parts and service departments.

* Designed & implemented both sales and marketing campaigns for use by

eight member direct report specialized mobile sales team & 45 member dotted

line sales team located throughout the US.

* Developed Ford D to D parts trading network from 3 to 1800 national users

* Expanded GM D to D trading network to 4,100 dealers.

* Designed & implemented a product certification program resulting in 22%

sales increase.

* Designed & implemented program communication process to upper management.

* Developed scaleable team sales approach resulting in a 40% increase in

face to face customer calls utilizing then unique GPS electronic location

mapping in 1997

* Implemented unique team sales bonus philosophy based on team success vs.

individual sales success.

* Developed server based daily sales tracking process with recording of

activity sales pipeline to monitor team productivity.

* Guest lectured on several occasions at highly focused dealership training

institution, Northwood University, Midland Mich. Lecture brought automotive

class room education together with current real world experience to

students composed of future automotive "dealers in training".

* Trained my staff to train dealership staff in application adoption of

Service Price Guide.

* Coordinated Choice Parts ADP, Reynolds & Reynolds and CCC (body shop)

partnership sales initiative.

* Executed strategy through state automotive dealer group presentations and

OEM sponsored events

Non Management (Sales Roll)

* Achieved Reynolds "300 Club" Sales achiever award for six years.

* Achieved Reynolds "Presidents Club" both years eligible.

Automated Marketing Systems - Southfield, Michigan

REGIONAL SALES MANAGER

Managed six direct report account representatives servicing dealerships in

six states. Primary focus was in assisting non-Ford Motor Company dealers

with analysis of data pertinent to Customer Relationship Management (CRM)

utilizing owner survey questionnaires.

Non Ford Motor Specific Achievements

* Prepared sales presentations to Dealer Principles, General Managers &

Parts & Service Directors to create value through improved sales & service

CSI with an eye to support of manufacture initiatives.

* Trained non Ford Motor in dealership staff on site on monthly basis.

* Sales team realized #1 in revenue 5 out of 6 years

Ford Motor Dealer Specific Achievements

* Assisted Ford Motor & franchised dealerships in identifying demographic

population growth trends & opportunities proactively establishing planning

& growth models for new dealership locations.

Sunshine Acura - Farmington Hills, Michigan

SALES- SALES MANAGER-F & I-USED CAR MANGER

. Achieved a 26% GP increase as manager through staffs' efforts which

focused on mental sales preparation, leasing focus (68% of sales) &

customer care follow-up.

. Established, as a salesperson the prevailing record for gross profit

surpassing the previous record by 37% averaging 2900 per vehicle.

. Achieved "salesperson of the month" most months.

Tamaroff Dodge-Buick-Nissan-Honda - Southfield, Michigan

SALES- F & I

. Achieved annual gross profit sales record in Honda sales averaging

$2,100 per car

. Achieved annual sales volume record in Honda sales with 38 new car

sales

. Achieved "salesman of the month" 10 of 12 months each year

. Received Honda factory Gold & Silver awards for sales based on CSI

customer salesman/sales volume scores

EDUCATION

B.S., Management - Oakland University, Rochester, Michigan[pic]

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