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Customer Service Manager

Location:
Kansas City, MO, 64151
Posted:
March 09, 2010

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Resume:

Kara Weddle

**** ** ********* **. ***. H Kansas City, MO 64151

Phone 913-***-**** Email abna7g@r.postjobfree.com

OBJECTIVE

Results driven and highly personable with history of rapid

promotion and success in individual and chain hospitality

operations. Persuasive and motivational communicator with

strong sense of urgency, initiative and competitive drive.

SUMMARY OF QUALIFICATIONS

. Proficient with Profit and Loss Statements

. Excellent organizational and customer service skills

. Fluent in Word, Excel and various other programs

. Serve Safe Certified

. Professional knowledge of the convention services industry

. Purchasing experience

. Experienced Event Coordinator

WORK EXPERIENCE

2009 to present Noodles & Company Kansas City, MO

General Manager

. Implemented marketing plan which increased revenue by 10%

. Decreased labor cost by 12%

. Purchased all alcoholic, food and non-food items for the

restaurant

. Decreased food cost by 6% in the first two months

. Managed all aspects of restaurant operations, ensuring great

customer service and productivity

2007-2009 Hilton President Hotel Kansas City, MO

Food and Beverage Assistant Director

. Increased GOP by 11% within the first calendar year

. Assisted the Banquet Department with managing events of up to

400 people

. Purchased all alcoholic, food and non-food items for the

department

. Negotiated contracts and pricing with new and existing

vendors

. Implemented SOP's streamlining operations of the outlets by

training and coaching/counseling of employees

. Scheduling of all four outlets, implemented costed schedules

and reduced labor cost

. Performed all accounts receivable and payable

. Managed all aspects of departmental payroll and time clock

audits

. Programmed, maintained and updated all POS system

changes/upgrades

2005-2007 Radisson Hotel Lenexa, KS

Food and Beverage Supervisor

. Reduced liquor cost by 11% in first six months

. Supported with the dynamics of the production of events

. Reported to client or host to ensure that all needs were met

and any special requests had been filled

. Purchasing necessary products and supplies for events

. Maintained and controlled inventories

2004-2005 George Brett's Kansas City, MO

Special Events Captain

. Supervising staff before, during and after event

. Training new and current employees

. Scheduling of employees

. Ensured all events went according to the planned agenda while

making necessary adjustments as needed

2002-2004 Trinity Lutheran Preschool Leavenworth,

KS

Preschool Lead Teacher

. Organized, planned and executed daily activities and lesson

plans

. Supervised assistant teacher during daily lessons

. Kept detailed records of students' progress and held regular

meetings with parents

2000-2004 Applebee's Leavenworth, KS

Bartender/Certified Trainer

. Performed daily bartending duties

. Assisted with liquor and wine inventory

. Trained new and current staff and held regular staff meetings

to ensure quality of service and product

EDUCATION

2002. Baker University

Baldwin City, KS

Certification in Early Childhood Education

2011. Johnson County Community College

Overland Park, KS

Dean's List

Associate of Applied Science in Food and Beverage Management

Excellent References Available Upon Request



Contact this candidate