Manager Customer Service
Resume:
TAMMY L. OLDS
****N ***W C: 260-***-****
Fremont, IN 46737 **********@***.***
RETAIL AND PROPERTY MANAGER
Successful business leader with strengths in operations management, leading
a professional staff, budget administration, event and marketing
coordination, customer service and vendor relations
Highly skilled in:
. Organizing resources and establishing priorities
. Interpersonal and customer relations skills
. Team oriented, solid team building skills
. Leading cost savings initiatives
. Strategic planning
. Coaching, Training, and Mentoring
PROFESSIONAL EXPERIENCE
HORIZON GROUP PROPERTIES, The Outlet Shoppes at Fremont - Fremont, IN
2008-2009
General Manager
Property Manager for a 228,000 sq. ft. shopping center. Responsible for
managing property accounts to meet the investment objectives of the
property owners and to generate income for the company.
Ongoing responsibilities including:
. Managing and overseeing operations, maintenance, administration and
improvement of property
. Managing on-site employees
. Maintaining relationships with and providing service to tenants
. Providing a pleasant and safe environment for customers
. Developing and maintaining a detailed budget and financial reports
. Ensuring compliance with local building and safety codes
. Maintaining relationships with city and local officials
. Participating in and supporting the effort to develop new business
opportunities through events and marketing
. Prospecting new leasing opportunities
GAP INC, Gap Outlet - Fremont, IN 2000-2008
Store Manager
Responsible for all aspects of store operations including:
. Supervising and developing a team of up to 50 employees
. Creating a positive customer experience
. Promoting sales generation
. Human resource responsibilities
. Inventory management
. Merchandising
DESIGN INC., Levi's Outlet - Fremont, IN 1992-2000
Store Manager
Responsible for all aspects of store operations including:
. Supervising and scheduling a team of up to 30 employees
. Maintaining store policies and procedures
. Responsible for the operations and merchandising of the store
. Maintaining proper inventory levels
TAMMY L. OLDS Page 2
ESI, Employee Solutions - Angola, IN 1998
Payroll Manager
Responsible for managing payroll accounts for 30+ clients.
. Daily contact with clients to ensure outstanding service
. Working in both SLS and Pay Plus Software
. Including new hire, termination and maintenance of accounts
WOLF ENVELOPE - Angola, IN 1997
Human Resource Administrator
HR Coordination for 100 employees including:
. Maintaining all current and potential employee records
. Managing insurance
. Processing payroll and garnishments
. Developing programs to encourage employee involvement and keep moral
at an optimum level
. Establishing and monitoring incentive programs
. Interviewing, hiring and training
. Ensuring compliance with policies and procedures
. Addressing employee issues
SARA LEE, Socks Galore - Fremont, IN 1987-1992
Store Manager
Responsible for all aspects of store operations including:
. Assisted in opening a new store
. Supervising and scheduling a team of up to 10 employees
. Maintaining store policies and procedures
. Responsible for the operations and merchandising of the store
. Maintaining proper inventory levels
EDUCATION AND CERTIFICATION
Diploma, Fremont High School, Fremont, IN 1982
Additional College Courses, Tri-State University, Angola, IN 1990
Training and Certifications; Interviewing and Hiring, Communications, Time
Management, Problem Solving,
Team Leader Training, Training the Trainer, Conflict Resolution 1995-
2000
PROFESSIONAL AFFILIATIONS AND VOLUNTEER WORK
Indiana Department of Transportation (INDOT), Adopt A Highway Program
Project Help, Santa's Helpers
Fairview Missionary Church, Angel Food Network
Fremont Chamber of Commerce, Member
Angola Chamber of Commerce, Member
PERSONAL INTEREST
Travel, cooking, photography, aerobics, church involvement, skiing, home
improvements and family
Contact this candidate