Project Manager Quality Assurance
Resume:
Shawn M. Eadens
Louisville, Kentucky 40219
abna75@r.postjobfree.com
CIO/COO/CTO/VP/IT Director/Senior Program Manager
Information Systems, Information Technology
Systems Programming & Upgrades / Business Process Engineering / Budget
Management / E-Commerce / Product Management / Program Development /
Project Management / Startup / Staff Management / ISO
Recognized for distinguished leadership during tenure in the U.S. Army
while providing IS services for over 1,500 internal/150,000 external
personnel. Transitioned to address multiple issues as a senior project
manager for clients in the healthcare, education and government industries.
Recruited to develop enterprise-wide systems for a startup VC-financed
company. Led the development and implementation of E-Commerce plans for
Ford and General Motors parts acquisition. Completely revised all systems
for a $52M Not-for-Profit organization.
Created $220 million in cost savings across Medicare & Medicaid during 2007
3rd & 4th quarters.
Reengineered enterprise-wide systems increasing staff communications 82%.
Created $10.3M in new client acquisition for VC startup company in two
quarters.
Led E-Commerce project plans for Dearborne Systems, Ford and General Motors
saving $2.2M.
Selected Achievements
Reengineered enterprise-wide systems increasing staff communications 82% -
Provided interconnectivity of phone systems communication between multiple
sites. Integrated and doubled broadband phone system potential. Installed
MS Exchange e-mail server with in-house program training. Managed six web
sites with worldwide impact.
Created $10.3M in new client acquisition for VC startup company in two
quarters. Built a real time data-driven decision support enterprise
guidance system for infrastructure development. Oversaw a management system
that produced a continuous return on investment. Improved software
application and network service outcomes operational efficiencies by 212%.
Led E-Commerce project plans for Dearborne Systems, Ford and General Motors
saving $2.2M - Developed and converted complex internal/external AS/400
financial systems utilizing web backend interface that reduced error
resolution turnaround time 70%. Developed, trained and maintained corporate-
wide methodology in accordance with ISO 9000-9002 and Project Management
Institute Standards.
Selected as Soldier of the Year for Distinguished Leadership while in the
U.S. Army during eleven year tenure. Maintained the #1 Information Systems
operation in Personnel Command for 3 consecutive years. Achieved a perfect
score of 100% on Skill Qualification. Promoted 5 years ahead of schedule to
top echelon management positions.
Career Summary
IT Director, SHPS, 2008-Present. Improved IT Prioritization process,
workflow, and deployment services efficiencies by 417%. Managed Healthcare
Program oversight for over 12 major products and 110 separate initiatives
across Business, Development, Deployment, IT, Quality Assurance and Systems
within multiple Release schedules. Tracked mitigation plans where
appropriate to ensure projects met approved deliverables corresponded with
vendor management initiatives. Monitored Software Development Lifecycle
(SDLC) activities for Emergency Releases, Patch Releases, Hot Fix Releases
and Major Releases to maintain SAS70 audit and compliance. Reduced 91% of
the outstanding issues from the most recent 3rd quarter '09 audit.
Streamlined weekly Resource Management Capacity Projections across multiple
teams that include Offshore resources in India. Achieved collaboration
through use of CCNet, Cognos, TeamTrack, Sharepoint, OneSource, MS Project,
and Subversion.
VP of IT, Humana, Inc., 2007-2008. Improved CIBER IT Prioritization process
that reduced work effort by 95% and streamlined reporting for MedRecon and
Non-MedRecon with $14.4 Billion in budget responsibilities across Medicare
& Medicaid. Managed Medicare Program oversight for up to 84 projects across
Business, IT, and Marketing units to successful delivery within the 7.3 and
7.3.1 Release schedule. Tracked mitigation plans where appropriate to
ensure projects met approved deliverables. Coordinated with Business,
Testing Management Office (TMO), Project Management Office (PMO), and
Strategic consultants to provide root cause analysis to measure
performance. Monitored Software Development Lifecycle (SDLC) activities for
Spirit and Non-Spirit projects to maintain SOX compliance reducing 98% of
the outstanding issues in the 1st week that the new role was inherited.
Streamlined weekly Resource Management Capacity Projections across CMS and
CIBER-2 Core teams for up to 72 members producing a cost savings of over
$220 million. Conducted SQA meetings to improve current processes for CI
Prioritization, Drop Schedule, Medicare, and CI-2 that included onshore and
offshore development resources.
VP of Operations, Kingdom Consulting, LLC, 2004-2007. Created internet-
based IT corporation and company that sells IT products and services in all
50 states.
CIO, Evangel World Prayer Center, 2000-2004. Recruited to lead IS
reengineering and upgrades designed to cut costs and increase operational
efficiencies for a $52M Not-for-Profit organization. Reconfigured multi-
site phone systems, upgraded a worldwide radio/TV satellite system, and
established an e-mail tracking system. Developed staff/user policies and
procedures manual and led training and implementation.
Business Process Director, Confluent Technologies, 2000. Brought in as an
internal consultant by a VC startup group to enable the company to move to
the next level. Supervised 36 direct support technicians. Developed
software application and network management service outcomes acquisition,
IT infrastructure, service and support efficiencies. Reported directly to
the Founder & Chairman and CEO with cross-functional C-level activity.
Senior Project Manager, Dearborne Systems & Services, 1998-2000. Supervised
eight programmers directly, interfaced with 100 business analysts,
developed E-Commerce project plans that streamlined parts procurement
services for Ford and General Motors. Conducted team systems training in
business analysis, quality assurance, technical writing, project
administration, customer relations and sales force automation. Upgraded
internal financial AS/400 systems.
Independent Senior Project Manager, 1997-1998.
Humana Information Systems, 1998. Performed initial analysis of Group
Health systems, accessing 1,400 programs. Completed 3 months ahead of
schedule.
SCT Government Systems, 1997-1998. Conducted development and conversion of
programs in COBOL, RPG, and CL from IBM System 36 and AS 400 environments.
Performed multi-system coding, unit testing and system testing. Completed a
month ahead of schedule.
Electronic Data Systems, 1997. Developed a direct loan servicing system for
the Department of Education to maintain Federal Government student loans.
Successfully integrated system and enhanced software tools.
Manager/Supervisor IS, U.S. Army, 1985-1997. Managed eight to 40 IS
personnel conducting multiple system conversion, analysis and development
projects. Supported 15,000 to 150,000 personnel in the public and private
sectors.
Ph.D., Computer Information Systems and Business Management, Dorchester
University 3.9 GPA, M.S. Computer Science, Technology Management, MBA,
Finance & Accounting, MBA, B.S. Information Technology. Numerous
certifications, including Quality Operating Systems, PMP, IS Security
Administration. Extensive knowledge of multiple platforms, software
applications, operating systems and languages.
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