Manager Sales

Frank S. Rozsa

* ***** **

Hillsdale, New Jersey 07642

Phone: 201-***-**** ( Email: *******@*******.***

www.linkedin.com/in/frankrozsa

SUMMARY

A talented and accomplished management professional with a strong

background in Logistics, Operations, Sales and Customer Service within the

Transportation industry. Extensive analytic capabilities and expertise in

re-organizing operations, improving productivity and reducing costs. Adept

at budget administration, P&L management, business planning and talent

management. Strategic negotiations and relationships with union/non-union

employees and 3rd party providers. Excellent leadership, presentation and

reporting skills.

SELECTED ACCOMPLISHMENTS

. Promoted to Director of Operations with Alpha Relocation after 5 months

of employment.

. Grew net income by 1.8MM (>175%) from 2008 to 2009 at IMTS.

. Improved Safety and Operations performance to drive gross margins by

11%.

. Promoted 4 times in 12 years to increasing levels of responsibility

with United Parcel Service.

PROFESSIONAL EXPERIENCE

Alpha Relocation Services, Jersey City, NJ (May 2009-Current)

Director of Operations

Oversee warehouse operations, sales, on road logistics, REO services

and customer service for $ 10.2 MM in annual revenue including 4 tractors,

7 flatbeds, 23 straight trucks, 3 REO service vehicles, rentals (when

needed), 2 OPS managers, 2 sales managers and 5 sales executives, 1 finance

and REO specialist and 56 active company employees.

. Won $725 k account using technology that promotes our Green initiative by

preserving climate controlled perishables without using a reefer. Margins

improved 17% to 27% for this account.

. Redesigned routes and on site accountability to improve vehicle

utilization and staff performance, reduce claims and the need for rentals

for a savings of $19k per month. Implemented employee committees to drive

metrics.

Implemented and marketed records management, trade show services,

warehouse design services, property preservation and regionalized freight

transportation to portfolio of services to provide an additional $180k in

revenue per month.

IMTS (Industry Model and Talent Studio), Edgewater, NJ (November 2008-May

2009)

Regional Operations Manager

Redesigned and standardized operations of 18 locations including 5

major venues for Ct and NJ generating 21 MM in annual revenue. Supervised

20 managers remotely, negotiated leases and contract with 3rd party

vendors. Hired and trained 9 of the 20 managers to strengthen region

performance.

. Opened 3 locations with 3 months of employment that provided $ 172kin new

monthly revenue with a 20% margin. Through process standardization,

hourly accountability for KPI performance and ongoing reinforcement of

methods resulted in gains in established locations.

. Introduced a new employee compensation plan and improved the management

of assets to immediately realize a $ 76k budget savings per month for NJ

and Ct locations. Wages, expense reimbursement, supplies, lease

agreements and 3rd party vendor relationships were analyzed, proposed and

implemented.

. Relationships with property management executives and venue promoters

were rebuilt to improve brand equity and allow the organization access to

locations that they were unable to operate in prior. Commitment to

hiring, developing and retraining proved successful in promoting customer

experience.

DHL Express South Hackensack, NJ (December2007-November 2008)

District Manager

Effectively administered a $47 MM operating budget on $69 MM revenue

within a business unit comprised of 165 drivers, 5 clerical agents, 2

operations managers, 1 sales manager and 7 sales executives, 2 fleet

supervisors, 6 operations supervisors and security supervisor. The fleet

consisted of 140 vehicles.

. Improved Business unit from a 59th ranking of 72 Districts to # 1 in 6

month of leadership. The districts were ranked in KPI performance,

revenue achievement YTD vs. LY, OJI (On Job Injury) frequency and

workman's compensation cost reduction and profitability. Results were

driven by KPI management, process management and internal cost reduction

initiatives.

. Reduced $2.7MM annually in wages, fuel and fleet maintenance by

redesigning the drivers geographical footprint eliminating 16 FTE routes

with no service losses. This was part of a Profit Improvement Plan that

increased productivity, resulted in staff reductions and additional cost

containment through purchasing processes.

. Impacted On Job Injury frequency by 44% YTY resulting in a $646 k profit

improvement. Reduction in Vehicle accidents reduced 25% for a $232 k

savings. Employee committees were established and the team was rewarded

for Safe Work and Accident Free days. Injury prevention training and

Smith System Defensive driving techniques were implemented to improve

methods and proactively reduced claims.

. Managed District Sales Force to realize a $2.3MM improvement per month

YTY through strict adherence to sales KPI and pipeline management and

team sales approach.

United Parcel Service Secaucus, NJ (December 1986-December 2007)

Operations Manager (2004-2007)

Aggressively administered at 30 MM budget for an operation that

processed 275,000 parcels with 660 bargaining unit employees, including 10

area managers, 4 staff support managers, 12 Ft supervisors and 76 PT

supervisors. Effectively managing within the guidelines of the local 177

Collective Bargaining Agreement.

. 98% "one day" service performance was achieved in 25 states through

flow logistics and building realignment changes. 16 flights per day

were reduced to generate a $1.6MM savings in 6 months of the non-peak

season.

. Reduced safety compensation expenses by $3.3 MM over a 2 years period

implementing Co chaired safety committees, 0 tolerance for unsafe acts

and rewarding teams for achievements.

. Introduced a trailer consolidation sort that reduced $ 21k per day in

over the road movement for the NJ and NY Metropolitan area. This sort is

still in operation within the district today.

. Hired 182 less employees in 1 years for a 19% improvement in employee

retention. Led workforce planning by developing an employee

hiring/training manual that corporate used in all domestic ground

operations.

Sales Manager (2000-2004)

Achieved revenue targets of $31 MM as an account manager and $ 85 MM

as an area sales manager with 9 account executives.

. Led my team to a 94% CSI( Customer Satisfaction Index) rating that was

Best in Class in the East coast and 2 point better than the competition.

Established training programs that would engage the sales force in

regular customer contact monitored by SalesForce Automation.

. Introduced Sales Incentive plan to motivate management team toward record

growth.

. Strategically pulled through 89% of accounts in pipeline in less than 6

months for $44 MM of new revenue.

Business Manager (1997-2000)

Drive expectations of a $22 MM budget, delivering and picking up over

145K packages per day at 31 K stops, 310 vehicles with 4 managers, 12

supervisors, 8 operations specialists and 8 processing clerks.

. Reduced on road operating costs of $10k per week in overtime by

restructuring routes using mapping software, GPS, driver rides and

developing a fleet parking plan to improve performance with sacrificing

service.

. Drove down Origin and Destination claims by $ 2.2 MM by implementing a

Claims Steering Committee comprised of management and non management.

Daily involvement and research conducted by Loss prevention specialists

to support teams efforts in claim reduction.

. Eliminated 18 driver routes for a $ 1.18 MM cost savings in payroll, fuel

and fleet.

Corporate School Instructor (1995-1997)

Instructed Supervisor Leadership School and Manager Leadership School.

Each school session lasted for 3 weeks in Chicago, IL, Sharonville, OH

and Charlotte, NC

. Taught operational tactics, business ethics and values, business

simulation (Running a start-up company),

planning/organization/execution, employee conduct and relations,

service performance and productivity strategy.

. Community Service commitments, hiring/training of employees and

management development. Cost planning/Budgeting, Teamster relations

Operations Engineering Manager (1993-1995)

Led process and project management support for 2 locations responsible

for a $ 53 million dollar budget.

. Setup logistically and operationally, pilot sites in New Jersey to

process excess package volume of 159,000 packages per day in the peak

seasons of 1994 and 1995.

. Worked with business units to restructure package distribution and

trailer networks to save $ 17,500 per day in over the road movements.

CERTIFICATIONS AND ASSOCIATIONS

. American Business Association

. New Jersey Child Care Association

. Dale Carnegie 2001

. Quality Improvement Process UPS 2002

. Lean Six Sigma and DFSS ( 03/10)

EDUCATION

A.S. Radiology, Fairleigh Dickinson University, 1987, Madison, New

Jersey

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