Sales Manager

Heather Van Houten

*** ******; New Castle, CO ***47

206-***-**** (cell) *******.*********@*****.***

Education:

Chapman University

Masters of Business Administration May 2006

California Baptist University

Bachelor of Arts--Liberal Studies June 2001

Business Experience:

April 2007 – February 2009

The Seattle Times Company

Account Executive

Achievements:

215% monthly sales goal (January 2008)

Consistent winner of sales contests for most sales of ResponseManager (new product)

Successful absorption and organization of four territories into one

Duties and Responsibilities

B2B Sales of print advertising, online products and advertising tools.

Consulting to assist clients with marketing, budget planning and development.

Develop and maintain business relationships to become their trusted advisor

WalTek Systems January 2005-March 2007

Office Manager / Marketing Specialist

Achievements:

Successful creation and implementation of complete business and marketing plan

Tailoring existing products to the needs / preferences of potential and existing customers

Duties and Responsibilities

Formation of press package, flyers and print advertisements

Actively manage office staff and sales team

Market Research to target prospective customers and maintain existing clients through

careful trend analysis

Farmers Insurance July 2001-April 2005

Senior Claims Representative

Achievements:

Collected 250% of annual goal in first year with company

Invited to meet with National Claims Manager and HR Manager to share how I succeed

Consistently topped charts in regards to company Key Performance Indicators

Duties and Responsibilities

Meeting with clients/claimants to resolve liability and injuries

Conduct investigation and negotiate liability for auto and homeowner’s claims

Motivation and self-starter ability to maintain home office

Conflict/Dispute resolution

Field Claims Examination

Denova Environmental March 1998-March 2001

Office Assistant

Duties and Responsibilities

Record, code, & categorize hazardous materials for state mandated annual report.

Communicating with various city, state, and federal agencies

Other Experience

Consultant, Various tasks including writing business plans, office organization, legal

December 2004 – Current

assistance and formation of marketing materials.

Instructional Aide Substitute, Riverside Office of Education Aug 2000-July 2001

Extended Day Care Teacher, Riverside Christian Day School Sept 1999-Jan 2001

Guest Service Team Member, Mervyns July 1996-July 1999

Qualifications and Extracurricular Activities

Marketing Director, Graduate Business Student Association

Event planning and promotion

Researching the needs and desires of students, communicating their input to the deans

and negotiating a resolution.

Certificate of Completion, Management Communications, 1997

Computer Proficiency (Windows, Word, Excel, Publisher, Power Point, Outlook)

Basic HTML Formatting

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