Engineer Customer Service

Mohammad Asim

Phone: Cell 210-***-****

**** ****** ** ***** **** Texas USA 78664

Email: abna4b@r.postjobfree.com

OBJECTIVE:

Seeking a challenging position in Information

technology as SAN Engineer/Architect.

EXPERIENCE AND QUALIFICATION:

As Storage Engineer III assisted rack space customers with expertise to

build the storage infrastructure best suited for their environments and

application availability. As EMC storage analyst, Assisted Dell's

enterprise customers, Dell's internal case manager, TSRs, Account team

members and Technical account managers with technical expertise.

Profile

. A highly competent senior IT professional with 9+ years experience and

excellent skills in SAN, NAS, Server Management, Helpdesk, Desktop,

and Technical Support (Tier 2)

. Confident of handling assigned responsibilities

. Demonstrates a commitment to continuous improvement.

. Excellent customer service, interpersonal and communication skills.

Able to work well independently or within a team.

. Extremely fast learner, dedicated, and trustworthy

Technical Background and work experience

Rack Space managed Hosting -June 2009- till present

. Currently working with rack space as Storage engineer III. Managed

CX700, CX3-80, CX4-960. Cx4-480 arrays, performance tuned storage

arrays to perform optimally. Performed daily array management tasks

such as storage provision, connecting and removing hosts, replication

and migrations. Brocade DCX, 48k, 5300 and 4900 switches.

Troubleshooting connectivity problems and performing zoning.

. Designing and architecting CX4-240 and CX4-90 for rack space's

dedicated array customers and deploying according to the needs for

customer's environment to accommodate their special requirements

. Virtualization with ESX/VMware for customers environment

Dell Inc. Round Rock Texas - December 2002 -June2009

Dell EMC SAN

. Supported Dell's SAN fiber attached storage arrays, EMC CX arrays

and FC Arrays, FC4700, CX 200, CX300, CX400, CX500, CX600, CX700, CX3-

20, CX3-40C CX3-80, CX4-120, CX4-240, CX4-480, CX4-960, AX 100 and

ax 150 Ax4-5 arrays, fiber and iscsi attached, troubleshooting

hardware configuration, Design related issues/considerations and

installation problems on different operating system platforms I.E

windows, Linux, Solaris, Novell, VMware, Solaris, HP-UX, and AIX.

. Assisted Dell enterprise customer and EFD deployment teams with EMC

Layered applications (MirrorView /Asynchronous MirroView /

Synchronous, SnapView and SAN Copy,) configuration, design, deployment

and troubleshooting.

. Basic management of EMC DMX storage troubleshooting and management.

. Supported Replication Manager and RM/SE replication software

configuration, installation and troubleshooting on MS exchange, MS SQL

servers, Microsoft clusters, VMware, Linux and UNIX platform.

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. Troubleshooting of fabric switches, configuring zoning and resolving

connectivity problems, configuring ISL and cascading link between

switch I.e. Brocade, Mcdata and Cisco Fiber channel switches.

. Supported Dell's Equalogic storage system performing Installation,

configuration, troubleshooting and management tasks.

. Troubleshooting, Installing, configuration, managing MS clusters in

SCSI and San Environments, Experienced in setting up and managing

active directory, DHCP, DNS,

. Exchange 2K networks and Administration of MS SQl 2000. Linux and

Unix Installation configuration, management and troubleshooting on

Dell's Power Edge system.

Dell's NAS Power Vault Systems

. Supported Dell's NAS power vault PV 775, 770, 755, 750, 745, 735,

725,715, including hardware and software troubleshooting installation

and configurations and provided assistance to customers with creating

share and Advising with NAS best practices.

. Advising Dell customers while working as Storage analyst with

configuration need according to their company scope.

Networking with power connect switches

. Supported Power connects switch, hardware, software and configurations

related issues.

. Experienced with LAN, WAN, TCPIP, Switches, Hubs, and Routers etc

. Capabilities to build, configure, and administer PC/Server, VPN, small

wired/wireless networks, fix and troubleshoot hardware, software, and

networking issues.

Dell's Tape backup libraries and backup software

. Supported Tape backup libraries ML 6000, PV136T, PV132T, PV130T,

PV128T, PV124T, PV122T, Knowledge and experience in data

backup/recovery strategies and SAN procedures and techniques.

. Supported backup software on DELL tape libraries VERITAS Backup exec,

Arc SRV, Tape ware COM vault, Legato Net worker and Net Backup in San

and SCSI environments, Troubleshooting backup related problems and

Assisted DELL Enterprise customers resolving backup and restore

problems and provided Dells recommended Solutions

Dell's PowerEdge Systems

. Supported Dell's power edge servers Including Dell Blade servers I.e.

PE 1655 and PE1855, PE 1955, PE M1000E. Performed Operating system

Installations and troubleshooting Hardware/software installation

problems.

Computer Solution San Antonio Texas - July 2002 to OCT 2002

. As computer technician / consulting, worked with Computer Solutions on

different projects at 13 different schools for North Side Independent

School District, Installed new computer replaced terminal systems,

installed printers. Installed required and new software and configured

systems, troubleshoot installation and printing problems. Performed

troubleshooting on software problems security updates MS patches

installation and after effect troubleshooting.

Air Mate LLC. Oak brooks, IL. FEB 1999 to July 1999 and SEP 1999 to 2000

SEP

. As an aircraft mechanic (contract),worked on two different customer

location for this recruiting agency

. Northrop Grumman performing aircraft maintenance on US Marshal

airplanes in Lake Charles LA facility of Northrop Grumman

. Dee Howard LLP in San Antonio Texas

. Performed Aircraft scheduled Maintenance, repairs and modification as

per aircraft manufacturers recommendation and maintenance manuals

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Smart Aviation Inc. Edge Water FL- July 1999 to August 1999

. As an aircraft mechanic (contract), Mobile aero space in Mobile

Alabama

. Performed Aircraft scheduled Maintenance, repairs and modification as

per aircraft manufacturers recommendation and maintenance manuals

Plantech Inc. Franklin, TN- AUG 1998 to OCT 1998 and NOV 1998 to FEB 1999.

As an aircraft mechanic (contract) and worked on three different

customer location for this recruiting agency including Continental Air

lines Houston Texas at IAH airport.

. Performed Aircraft scheduled Maintenance, repairs and modification as

per aircraft manufacturers recommendation and maintenance manuals

STS Services Inc. Nashville, TN - MAY 1998 to July 1998 and FEB 1997 to OCT

199

. As an aircraft mechanic (contract) worked on two different customer

location for this recruiting agency

. Dee Howard LLP San Antonio Texas

. AAR aero space in OKC

. Performed Aircraft scheduled Maintenance, repairs and modification as

per aircraft manufacturers recommendation and maintenance manuals

Dee Howard LLP, San Antonio, TX - OCT 1997 to May 1998

. As an aircraft mechanic, performed Aircraft scheduled Maintenance,

repairs and modification as per aircraft manufacturers recommendation

and maintenance manuals

EDUCATION:

2002-2003: Certificate Courses in Networking Technologies from

Southern Methodist University San Antonio Texas USA.

1990-1992: Bachelor of Business Administration and commerce from

Karachi University Pakistan

1989-1992: Diploma in aviation from PIA training center Karachi

Pakistan.

LICENSE & CERTIFICATIONS:

MCSE, MCSA, MCP,Windows 2000 and windows 2003, Network+, A+, MCSA-

Messaging,

VMware certified Professional-VCP

HP-UX certified Administrator -CSA

Brocade Certified Fabric Professional -BCFP-4GB

MS SQL 2000 Administrator

A&P Certified from FAA

Dell Certified Storage Networking Professional -DCSNP

EMC proven professional Associate -EMCPA

EMC proven professional Implementation Engineer specialist -EMCIE

EMC proven professional Implementation Engineer expert -EMCIEe

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