Sales Customer Service

Lynn Wolf

**** * ***** ****** ? Fishers, IN ? ***38 ? 317-***-**** ?

abna3m@r.postjobfree.com

EXECUTIVE PROFILE

SENIOR SALES / ACCOUNT MANAGER

Top performing, innovative sales executive with strong communications

skills and follow-through and an extensive history of new business

development. Demonstrated success in winning new business and in growing

business and increasing revenue in existing accounts. Specializes in

building relationships at multiple levels within an account, developing a

thorough understanding of the environment and then recommending a complete,

integrated product and support solution. Possesses a unique ability to

quickly identify and address a client's operational issues and business

needs while aligning the solution for successful product and service

delivery. Strategic focus on building long term relationships, while

increasing market share.

Area of Expertise

. Customer Service

. Prospecting

. Business Development

. Creative Problem Resolution

. Multiple Technology Integration

. Alignment with Service Delivery

. Uncovering Needs/Operational Issues

. Communication/Relationship Building

. Presentation/Proposal Development

PROFESSIONAL SUMMARY

ESI Technology Advisors

ESI Technology Advisors provides a full line of technology hardware,

software and technology support services for business and education.

Focusing on virtualization, storage, infrastructure, desktop and network

support services, ESI helps clients optimize their IT environments

providing solution scalability while lowering operational costs.

Account Executive (November 2008 - December 2009)

Business Development and Account Management for Midwest based Information

Technology Reseller and strategic service provider. Solutions included

storage, virtualization, infrastructure, hardware and software sales,

configuration and deployment services, VOIP, infrastructure cabling, care

packages and technical support, technical maintenance and repair services,

desktop support, LAN/WAN services, security services, technical staff

augmentation and project related support.

Developed a new vertical for ESI by prospecting and setting up meetings

with new clients, meeting with them and gaining an understanding of their

environments and needs, and introducing them to ESI's capabilities and

solutions. Managed sales cycle from initial prospecting, consulting,

solution development, sales, deployment, support and on-going account

management. Trained and certified for sales of VMware, Citrix, Cisco,

Shortel, Compellent, Datacore, HP, IBM and Dell, to name a few.

Brainware, Inc.

Brainware, Inc. provides Global 2000 corporations with fast, "intelligent"

and structure- free access to critical information via intelligent data

capture and high speed search and retrieval. Their IDC Distiller software

solution tackles the age-old problem of accurately extracting the

information you need off the paper and electronic documents for

autoprocessing into your ERP, DMS and financial management systems, so that

you can process invoices, sales orders, loan applications and other

document-intensive processes throughout your enterprise.

Senior Account Executive (January 2008 - November 2008)

Sales and Account Management for East North Central Territory including

Indiana, Michigan and Ohio. Sales of enterprise data extraction and search

and retrieval software to Global 2000 accounts. Business Process

Improvement focus in selling to executives in Finance, Procurement, Audit

Functions, Operation Management, Quality Control and Process Improvement.

Duties included prospecting, setting up meetings, discovery of processes,

operations and challenges, value creation, solution overview, presentation

development and delivery, product demonstration, proposal development and

closing. Typical software solution incuded licensing, maintenance and

professional services for solutions starting at 500K.

Bell Industries, Technology Solutions Group

Bell offers a comprehensive portfolio of customizable and scalable

technology solutions ranging from Customer Relationship Management and

Managed Technology Services to Reverse Logistics and Mobile Solutions.

Bell's lifecycle services include planning, business process development,

product sourcing, deployment, support services, retirement and disposal

services.

Vice President, Business Development (1987 - 2007)

Business Development and Account Management for Midwest based Information

Technology Reseller and strategic service provider. Leading sales revenue

generation focused on enterprise accounts in the area of hardware and

software sales, configuration and deployment services, help desk and

technical support, technical maintenance and repair services, mobile and

wireless support services, desktop support, LAN/WAN services, security

services, technical staff augmentation and project related support.

Developed new account relationships and worked existing relationships to

create new revenue opportunities within Bell Industries' Technology

Solutions Group. Initially responsible for calling on large accounts in

Indiana, then the surrounding states, eventually expanding nationwide with

a focus on Fortune 500 accounts requiring distributed technology support.

Created and delivered presentations, proposals and product demonstrations

solving a wide variety of technology challenges. Contributed to the design

of the solution to ensure that it addressed the client's needs and

instrumental in ensuring successful service delivery.

Excerpt from employee review, "When asked who our top sales person is, the

entire team, all clearly believe it is Lynn, as do I. I believe that if

Lynn wanted to manage the sales team, she would be most effective at it."

Xerox Corporation

Xerox Corporation (NYSE:XRX) is the world's leading document management

technology and services enterprise.

Customer Service Representative (1984 - 1987)

Customer service, technical support and maintenance for a product line of

copiers, fax machines and printers.

. Tendered excellent customer service by managing calls in an

established territory to ensure SLA adherence and timely issue

resolution.

. Provided troubleshooting, technical support and repair services to

businesses supporting a full line of copiers, fax machines and

printers.

EDUCATION & PROFESSIONAL DEVELOPMENT

. Electrical Engineering Technology, Indiana University Purdue

University at Indianapolis (1979 - 1984)

. Managing for Success Sales Training

. Objective Management Group Sales Training

. Sittig Inc. Appointment Setting Training

. Server and Desktop Virtualization Sales Training (VMware, Citrix,

Microsoft)

. Storage Sales Training (Compellent, HP, Datacore, Dell)

. Product Sales Training (IBM, HP, Dell, and many other niche solution

providers)

Excerpt from Managing for Success Sales Testing Evaluation, "Lynn loves the

challenge presented by sales. She sees it as a great opportunity to

compete with herself and others. She is a self-starter, generally

resourceful and readily adaptable to most sales situations."

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