Customer Service Manager

Christopher B Blackwell

Baptiste Ave Monroe, MI 48162

Home: 734-***-**** . Cell: 734-***-**** . abna1z@r.postjobfree.com

Profile

A Senior Purchasing Agent / MRO Facilities Manager that utilizes resources

effectively to implement innovative cost saving techniques and supplier

development activities that results in achieving objectives.

PROVEN STRENGTHS INCLUDE:

. Resolving issues quickly/ Customer Service (internal and external).

. Negotiating with supplier contracts.

. Cost Savings/ Material increase avoidance.

. Determining reliable and sound outcomes.

. Providing business case justification.

. Program Management (Leadership).

. Strategic business and emerging market research and planning.

. Establishing exemplary business relationships with internal and

external customers.

. Successful team strategies/ motivation

. Flexibility/ adapt to change.

CAREER HIGHLIGHTS

Total cost savings for09 ytd- $ 285,600

. Total cost savings for the 07/08 year $387,000.

. Total cost savings of $ $385,885 for the 2006-7 year.

. Total Cost Savings to Ford Motor Company in excess of $3.8 MM in three

years.

. Major (DMO) Programs:

. CVA Pins and Rollers - estimated cost savings of $1.5 million.

. Launched Remanufacturing Allison Transmissions HT, MT and World.

. Initiated gearing transition from internal plant to outside

facilities.

. Restructured supply base for Corteco Aftermarket.

. Led Kaizen for business transition, purchase orders.

. Led and managed strategic sourcing for Reman transmission and

Purchased Services for Ford Customer Service Division (FCSD).

. Instituted inventory reduction process for purchased services in the

supply base. Savings of $500,000.

. Coordinated Emerging Markets plan. Savings of $375,000 plus.

. Launched five new Reman transmissions programs: CVT, FNR5, Aisin,

5R55N, 5R55W, 5R55S.

. Avoided cost increases of $410,000 for excess dunage/ Greenbelt

project cost savings of $435,000.

. Responsibilities:

. Supported global procurement initiatives.

. Leveraged pricing opportunities and reduced supply base via contract

centralization.

. Researched evaluated, deferred or eliminated cost increases.

. Obtained, RFI, RFP, RFQ, and vendor samples for approval.

. Conducted Market Testing for competitive bids.

. Developed spend analysis and objectives.

. Cultivated commodity Business Plans.

. Located new sources for materials, assembly and services.

. Co-led Engineering and purchasing work flow and process revisions.

. Supply base development, market testing, critical parts availability,

and resolution.

. Coordinated and managed strategic sourcing project teams and supported

them with data analysis, contract negotiations, policy comparisons and

vendor evaluations.

. Developed cost plans and budgets for suppliers.

. Created global/ regional commodity business plans for low cost

countries.

. Reviewed business cases for (AERO) Aftermarket- Engineering-Research

Organization.

. Additional Responsibilities:

. Established and implemented cost savings tracking methods with

reported savings in accordance with measurement guidelines and Ford

Lean Philosophy.

. Conducted spend analysis while organizing balance out programs for

internal Ford Manufacturing Plants.

. Established quote comparison reports and facilitated site changeover.

. Managed the supply base to maintain a consistent performance rating

above 90 points.

. Streamlined processes to reduce transportation costs.

. Responsible for In-Bound Management key factors measurement, i.e. fill

rates and backorders.

. Collaborated with Schneider logistics, SLI Inbound Director and

offered transportation/ logistic expertise.

. Responsible for Ford Corporate ISO compliance (tracking, training).

. Reviewed employee performances, assisted in career development, and

interviewed new candidates.

. Managed crews from 10- 50 people in warehouse, stock keeping, shipping

dock, receiving dock and rail dock.

. Allocated workload for maximum efficiency.

. Pulled dealer orders for 23 depot facilities systems.

. Obtained shipping objectives of 75-80 trucks per day.

. Received 75-80 trucks loads of material per day.

. Handled UAW issues.

. Assigned payroll for crews managed.

. Scheduled personal and vacation time.

. Researched, planned and negotiated six supplier contracts dealing with

pricing, terms and conditions.

EXPERIENCE

. Johns Manville Company Jan-09- current

. MRO Services Department Manager- Waterville Complex

. $10,000,000 of inventory + Facility and personnel.

. ArvinMeritor Company Aug 07-Nov 08

. Sr. Buyer for the Commercial Vehicle Aftermarket Division (CVA)

. $60,000,000 account in North America.

. Freudenberg-Nok (Corteco Division) Aug 2006-Aug-2007

. Sr. Buyer for Aftermarket

. $29,000,000 account in North America

. Ford Motor Company (FCSD) Jan 1999-Aug-2006

. Strategic Sourcing/ Supply Base Manager/ Purchasing Agent

. $40,000,000 account in North America

EDUCATION

. B.S. Degree in Advertising and Public Relations at Grand Valley State

University: 1993

. PROFESSIONAL DEVELOPMENT

. Real World Negotiations, Assertive Communications Skills, Legal/

Preventing Unauthorized Commitments, Privacy Data Safeguarding

Awareness, Consumer Insight, Basic Supervisory Knowledge, Successful

Work Groups and Work Group Strategies, Global Writing on Target.6

Sigma Greenbelt Certified, Quality Operating Systems, (QOS) Production

Part Approval Process (PPAP), Supplier Delivery Performance Rating

systems (SDPR), Access- and Excel -basic, Word, Power point, Lotus

Notes., Outlook. First Aid Training for Fire Brigade.

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