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Sales Customer Service

Location:
Lewes, DE, 19958
Posted:
March 09, 2010

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Resume:

Melissa M. Graver

***** ***** ******

Lewes DE **958

302-***-****

cell 302-***-****

*************@*****.***

Executive Summary:

Experience: High Purity Solutions Inc. Nassau DE

Sales Manager March 1999 to present

? Planned and directed staffing, training, and performance evaluations

to develop and control sales and service programs and incentives.

? Executed daily operations of all aspects of the business. Sales

targets, cash flow management, accounts receivables, accounts

payable, inventory control, shipping, receiving, customer service,

taxes and accounting. Meeting one on one with high end business

clients to review products used and explain the benefits of our

products.

? Was instrumental in every day to day aspect of the business.

? Oversaw all staff and sales people. Held sales meetings and

encouraged growth with incentives and teaching sales skills.

? Trained and managed sales staff the products and achieved

significant improvements in their productivity.

? Represented company at trade association meetings to promote

products.

? Supervised 3 to 4 employees, scheduled work hours, resolved

conflicts, determined salaries.

? Prepared budgets and approved budget expenditures.

? Successfully managed a 3 -person sales team.

? Monitored customer preferences to determine focus of sales efforts.

? Directed, coordinated, and reviewed activities in sales and service

accounting and record keeping, and in receiving and shipping

operations.

? Reviewed operational records and reports to project sales and

determined profitability.

? Sold high tech/high end water treatment products to manufactures

such as Northrop Grumman, Pepsi and Deka Battery.

? Determined price schedules and discounted rates.

? Directed and coordinated activities involving sales of manufactured

products, services, and other subjects of sale.

? Advised dealers and distributors on policies and operating

procedures to ensure functional effectiveness of business.

? Responsible for all day to day activities of the business or delegating

responsibility to the appropriate person.

Melissa M. Graver Page 2

? Conferred with potential customers regarding equipment needs and

advised customers on types of equipment to purchase.

? Responded to written and telephone requests for quotes.

? Resolved customer complaints regarding sales and service.

? Traveled for sales and filled free time with cold calls and literature

drop offs.

Catholic Charities Georgetown DE

Intake worker Oct. 2009 to present

Meeting with clients to discuss financial matters, doing financial ratios

to

see if they qualify for the program offered.

I volunteer at Casa San Francisco and was asked to help with this

program for the winter months.

The Filter Company King of Prussia PA

Sales 1997 to 1999

Outside sales to manufactures of filtration products.

Education: Kutztown University Kutztown PA

None 1987

Core classes toward my BS degree. Major at the time was Elementary

education.

Reading Area Community College Reading PA

None 1985

Accounting major GPA was 3.45%

Wilmington University Delaware Georgetown DE

BS 2010

Finance/Business management major

Deans list 3 terms with current GPA being 3.75%

Community: Casa San Francisco. Board member and volunteer.

Former Softball coach

Former team mom for softball, football and soccer.

Girl Scout leader for 8 years.

Awards: Dean's list. 3 terms.

References: Available upon request



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