Melissa M. Graver
Lewes DE **958
cell 302-***-****
*************@*****.***
Executive Summary:
Experience: High Purity Solutions Inc. Nassau DE
Sales Manager March 1999 to present
? Planned and directed staffing, training, and performance evaluations
to develop and control sales and service programs and incentives.
? Executed daily operations of all aspects of the business. Sales
targets, cash flow management, accounts receivables, accounts
payable, inventory control, shipping, receiving, customer service,
taxes and accounting. Meeting one on one with high end business
clients to review products used and explain the benefits of our
products.
? Was instrumental in every day to day aspect of the business.
? Oversaw all staff and sales people. Held sales meetings and
encouraged growth with incentives and teaching sales skills.
? Trained and managed sales staff the products and achieved
significant improvements in their productivity.
? Represented company at trade association meetings to promote
products.
? Supervised 3 to 4 employees, scheduled work hours, resolved
conflicts, determined salaries.
? Prepared budgets and approved budget expenditures.
? Successfully managed a 3 -person sales team.
? Monitored customer preferences to determine focus of sales efforts.
? Directed, coordinated, and reviewed activities in sales and service
accounting and record keeping, and in receiving and shipping
operations.
? Reviewed operational records and reports to project sales and
determined profitability.
? Sold high tech/high end water treatment products to manufactures
such as Northrop Grumman, Pepsi and Deka Battery.
? Determined price schedules and discounted rates.
? Directed and coordinated activities involving sales of manufactured
products, services, and other subjects of sale.
? Advised dealers and distributors on policies and operating
procedures to ensure functional effectiveness of business.
? Responsible for all day to day activities of the business or delegating
responsibility to the appropriate person.
Melissa M. Graver Page 2
? Conferred with potential customers regarding equipment needs and
advised customers on types of equipment to purchase.
? Responded to written and telephone requests for quotes.
? Resolved customer complaints regarding sales and service.
? Traveled for sales and filled free time with cold calls and literature
drop offs.
Catholic Charities Georgetown DE
Intake worker Oct. 2009 to present
Meeting with clients to discuss financial matters, doing financial ratios
to
see if they qualify for the program offered.
I volunteer at Casa San Francisco and was asked to help with this
program for the winter months.
The Filter Company King of Prussia PA
Sales 1997 to 1999
Outside sales to manufactures of filtration products.
Education: Kutztown University Kutztown PA
None 1987
Core classes toward my BS degree. Major at the time was Elementary
education.
Reading Area Community College Reading PA
None 1985
Accounting major GPA was 3.45%
Wilmington University Delaware Georgetown DE
BS 2010
Finance/Business management major
Deans list 3 terms with current GPA being 3.75%
Community: Casa San Francisco. Board member and volunteer.
Former Softball coach
Former team mom for softball, football and soccer.
Girl Scout leader for 8 years.
Awards: Dean's list. 3 terms.
References: Available upon request