Manager Customer Service
Resume:
DOUGLAS BODENBENDER
SENIOR LEVEL HUMAN RESOURCE MANAGEMENT EXECUTIVE
Labor Relations Specialist
Accomplished executive leader with strong portfolio of successes in Employee Relations in
both union and non-union environments. Talented in mentoring managers/staff in contract
interpretation, employment practices, legal boundaries and positive employee relations.
Successfully provided senior level leadership for Human Resources and Labor Relations from
strategic planning to day by day implementation. Maximized human relations skills to
achieve team driven organizational success.
Skilled at enhancing positive employee relations - counseling executives; coaching managers;
facilitating conflict resolution and working with employees at all levels within the
organization. Excellent reputation dealing with employees individually or collectively.
Summary of Human Resource Experience
• Oversight of all Human Resource functions and led all Employee Relations
activity for organization with over 1,000 employees.
• Developed atmosphere of trust and professionalism.
• Oversaw corporate and field Human Resource/Safety Managers & Staff.
• Extensive Labor Relations – union:
- Member national multi-employer negotiating team – 5 contracts
- Lead negotiator/chief spokesperson for 22 single employer contracts
- Member of Joint State Level Grievance Committee and chaired same.
- Negotiated Letters of Understanding
- Established Management Rights supported by Flexible Work Rules
• Maintained positive professional working relationships with Union Reps
• Coached and counseled senior management, managers and supervisors.
• Pro-actively handled conflict resolution and employee concerns.
• Represented company in various legal venues.
• Strong Union avoidance experience:
- Defeated three formal union organizing campaigns
- Led a positive employee relations atmosphere
• Direct involvement in recruiting/selecting/hiring senior level and manager
level personnel. Oversight of non-exempt hiring process.
• Developed, updated and communicated HR policies and procedures.
- Conducted training on key policies and led employee meetings.
• Experienced with diverse populations
DOUGLAS BODENBENDER Page 2
Professional Experience
Business Consulting/Contracted Services 2005 – present
Self employed as a management consultant and contracted services.
Selected projects and accomplishments:
• Projects involving writing job descriptions and employment agreements; resolving
employee complaints in relation to FLSA, unjust discharge and discrimination.
• Handled all employee relations for client who took over an operation with 45
employees – initially retaining 95% to protect customer service and then
systematically re-building an improved better trained ongoing workforce.
• Negotiated a new Collective Bargaining Agreement for a client.
Martin Transportation Systems/RTS/Bay Logistics
Executive Vice President 1995-2005
Senior manager providing HR/Labor Relations leadership during period of growth and
change. Specifically handled all Labor Relations and directed related activity. Member
of Management Committee and Executive Committee.
Selected challenges and accomplishments:
• Negotiated and administered numerous Collective Bargaining Agreements
• Enhanced the success of RTS/MTS becoming General Motors largest parts
carrier by containing labor costs and obtaining operational flexibility.
• Key role in starting and guiding Bay Logistics, which has developed into a major
logistics supplier operating over 2 million sq ft in 8 locations. Hired and mentored
the first manager of the flagship operation. Enabled Bay Logistics to become the
low cost provider in southeast Michigan through positive employee relations.
• Trained and counseled supervisors and managers on employee relations issues.
Led conflict resolution; established progressive employee discipline process.
• Updated policies in relation to Employment Law
Represented company in various legal venues
• Responsible for all labor relations activity during several mergers/acquisitions.
• Successfully handled all labor relations and negotiations with union when three
companies with different union contracts and two non-union companies were
consolidated into one entity. Unprecedented inter-mingling of union and non-
union personnel in one consolidated operation with no work stoppages; won
most grievances; prevailed in18 constructive discharge cases.
• Developed, updated and communicated HR/ER policies and procedures.
• Defeated a formal union organizing campaign.
DOUGLAS BODENBENDER Page 3
Additional Experience and Education
Gra-Bell Truck Line: EVP; General Manager; Director of Personnel
G B Management Systems: President
Started in HR/Labor Relations role and promoted to become the primary leadership for
all aspects of the business. All Management Committee members were direct reports.
Selected challenges and accomplishments:
• Established Human Resource Department from ground up.
Hired and mentored HR Manager and Safety Director.
• Negotiated and administered numerous Collective Bargaining Agreements
National Multi-Employer and Local Single Employer Agreements
Developed positive working relationship with union officials at various levels
Respected member of State Grievance Board
• Grew the non-union operations based upon positive employee relations that
convinced employees they did not need a third party to represent them.
Defeated two formal union organizing campaigns
• Wrote work rules, policies and developed progressive discipline process
• Successful employee relations in two acquisitions.
• Established a Paid Loss self-retention insurance plan (liability and comp)
supported by strong safety and employee recognition programs.
Implemented light duty and return to work programs
Education:
Michigan State University - Bachelor Degree
Professional Affiliation:
Motor Carrier Labor Advisory Council (MCLAC)
Wheaton, IL
Professional References:
Please refer to attached sheet
Contact Information: Douglas Bodenbender
9087 Windigo Trail
Alden, MI 49612
************@*******.***
Resume HR 3 p – 8- alra –ntLR
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