Customer Service Manager
Resume:
Rose I. Watson
Kalispell, MT. **901
BACKGROUND
* 15+ years of management experience
* Excellent communication skills
* Accounts payable
* Accounts Receivable
* Human Resource management
* Multi state Payroll processing.
* Monthly, quarterly and year end corporate tax filing
* QuickBooks
* Excel
* Microsoft Word
* PowerPoint
* HR for 150+ employees
* Marketing-mail, B2B, monthly publications
* Ford Warranty master certified
BUSINESS CONTRIBUTIONS
April 2010 to March 2011- Eagle Country Ford- Admin, Warranty administrator
> Administration
> Accounting
> Customer service
> Warranty submission
February 2010 to March 2010 - Stellar Recovery - Recovery specialist
> Collections
> Customer service
January 2009 to January 2010 - Oasis Hot springs Spas - Office Personnel
temp position
> Sales
> Customer service
August 2006 to December 2008 - Intelligent Solutions PS - Business
Consultant
> Accounts Payable
> Accounts Receivable
> Book keeping
> Payroll
> Contract negotiations
> Lean manufacturing recommendations
> Tax preparation
> QuickBooks Pro
> Access and Microsoft Suite professional
February 2006 to August 2006 - Cash Advantage - Financial Services Manager
> Payday loans
> Collections
November 2004 to August 2005 - Cable Relations Inc - Book Keeper
Collections Company
> A/P, A/R, HR, Multi state payroll, invoicing
> Multi State tax reporting
> Business activities development to achieve maximum expense control and
productivity
> Budget preparation
> Inventory control
> IRS negotiations on past due taxes
> Contract negotiations
> Human Resource manager
> Marketing- mailing, B2B and monthly publications
September 2004 to November 2004 - Spokane Valley Honda
Sales Professional
> Placed in the top 2 sales professionals for the 3 months I worked
there.
July 2004 to September 2004 - Coggin Honda of Orlando
Sales Professional
> Extensive product knowledge
> Salesperson of the month second month employed
2001 to April, 2004- Dental X-ray Support Systems - Book Keeper
X-ray film processor manufacturer
> A/P, A/R, HR Payroll, Invoicing, Sales, Quality control
> Financial statement compilations and reviews
> Business and personal tax preparation and planning
> Inventory control
> Cash flow analyses
> IRS negotiations
> International licensing and trade agreements
> Human Resource manager
1995-2001 D&R Enterprises - Business Manager
Sundries sales
> Organized initial business start up
> Business plan preparation
> Inventory control
> Scheduled conventions, events and travel
> Acquired suppliers and negotiated special pricing
> Accomplished a $60,000/yr. Profitable business in 2 years
> Business and personal tax preparation and planning
> Financial statement compilations and reviews
> Bookkeeping and payroll services
> Prepared budgets and maintained complete accounting services for the
organization
> Human Resource manager
1990-1995 River Ridge Apartment Community- Property Manager
Property manager for residential units
> Property maintenance
> Remodels- tear down, framing, sheetrock, taping, carpet installation,
installed full size hot water tanks, copper plumbing installation
> Prepared budgets and maintained complete accounting services for the
organization
> Residential leasing contracts
> Employment and credit verification
> Pursuing legal eviction proceedings
> Ensuring a safe and secure living environment
1991 - 1992 Auto Plex
Sales Person
1992-1992 - Acura
Sales Person
1987-1989 Plantation Restaurant- Restaurant Manager
Fine Dining Restaurant management
> Business plan preparation
> Bookkeeping and payroll services
> Acquired suppliers and negotiated special pricing
> Prepared budgets and maintained complete accounting services for the
organization
> Inventory control
> Initiated the first master plan for all business activity from
employee manuals to policy and procedures
> Sales and cash machine operation.
EDUCATION
Bachelors of Business Management Degree
Microsoft certified
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