Customer Service Manager
Resume:
Glenn J Chapman
New Hartford, NY United States 13413
Objective
I would be an extreme asset for your company with my honed computers, and
communication skills. I would make an extreme difference in your company.
Work Experience
APAC Customer Service, Utica, NY United States 02/2007
08/2007
Customer Service Representative
As a customer service representative I was required to answer calls and provide solutions
to customers cell phones issues. While in this job I was at the highest representative level
by the companies standards. I was asked by management if I wanted to only take
supervisor calls. I accepted and was a call supervisor.
Dollar Tree, Herkimer, NY United States 05/2009
04/2011
Assistant Manager
When I started at Dollar Tree I was a cashier and a stocker. Only after a few months with
the company they wanted me to move up to a more important position. I was moved up to
Assistant Manager. As an assistant manager my job title required me to deal with many
different responsibilities. For example the store received a freight truck ever Monday, and I
was responsible to make sure all the freight was out by the next truck. I needed to make
sure that all employee were completing all the tasked I was assigning them. I needed to
keep track of all the money in the safe and all the registers. I was also required to do all
the money drop offs to the bank at night time after the store closed. I had to make sure the
store was clean and organized correctly to the specified requirements
Family Dollar Distribution, Rome, NY United States 04/2011
Present
Repack Stocker/Shorts Clerk
When I started with Family Dollar Distribution my position was a repack stockers. That
position was basicly stocking produce that was brought by forklift to be repackage based
on stores orders. In a short period of time I was so successful at this job I was moved up
to become a trainer. I trained twenty or more people in the repack stocker position. After
about a year and a half with the company I applied and recieved a new different job as a
Repack Shorts Clerk. A shorts clerks job was mostly all computer work. I was required to
use Microsoft Excel, Microsoft Outlook, Telnet, Microsoft Explorer, and numerious other
programs. In this position I was required to figure out where missing product was so the
stores recieved the correct orders, and phyically retreieved and packaged them.
Education
West Canada Valley Center School Newport, NY United States
High School Diploma in General Studies, GPA: 3.25 1990
2003
Tompkins Cortland Community College Dryden, NY United States
General Studies, GPA: 3.0 2004
2006
Skills
I am have taken classes and very experienced in Microsoft Excel, Microsoft
Outlook, Microsoft Office, and many more programs.
I have very honed and above average communication and problem solving skills.
I am a very determined and driven person.
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