Customer Service Sales

CAROL RENE CROWELL VAUGHAN

**** **** ******* *****

Jacksonville, AR 72076

Email: ******@*******.***

Cell: 501-***-****

Home: 501-***-****

OBJECTIVE To utilize my training, experienced and interpersonal skills in

a position which affords both personal and

professional growth as a team player and problem

solver in the public or private sector

PROFILE * Highly developed communication and people skills

* Creative sales and marketing experience with

proven track record

* Excellent customer service, public relations, and

follow-

up skills

* Thorough knowledge of office operations and

procedures

* Professional organizational skills; detail-

conscious

* Computer experience with Word, Excel, Windows and

internet

* Accounts Payable, inventory control, data entry

and

Accounts receivables

* Self-motivated, career oriented, proactive

PROFESSIONAL

BACKGROUND

2012 to 2013 Central Arkansas Water - Little

Rock, AR

Cashier: Performs

cashier duties from walk-in, drive-in customers and

other sources; post

payments to customer accounts; prepares teller report;

file various account

information; maintains office supply inventory for

Customer Service;

performs clerical duties; operates calculator,

computer terminal, and

cash drawer.

2009 to 2012 Jacksonville Water Works -

Jacksonville, AR

Cashier: Perform a

variety of duties in the cashier/customer

service department that

facilitates the collection of payment on

customer accounts and

posting.

1993 - 2006 City of Tupelo- Tupelo, MS

Accounts Payables/Purchasing: Performed all accounts

payable functions which included preparing, reviewing

and ensuring all checks had proper supporting

documents according to State Law. Reviewed purchase

requisitions and verified that all purchases were

made in accordance with Mississippi State Law.

Maintained all purchase order information, including

computer deletions and reclassification of

encumbrances. Distributed vendor invoices for

departmental approval. Coordinated and maintained

all City bids which included assigning bid numbers,

scheduling opening dates and providing technical

assistance to all City Departments as required by

State Law. Assisted the Chief Financial Officer in

the review of bids to make recommendations to the

City Council for approval. Assisted the City Council

in the review of the Claim Docket for check release.

Provided technical assistance regarding all State

Purchasing Laws and state travel information.

Prepared 1099's and distributed in accordance with

the Internal Revenue Service. Maintained logs,

specifying, maintenance, preservation, and

disposition requirements for records retention.

Maintained active and inactive Municipal records.

Handled many official confidential documents.

Carol Rene Crowell Vaughan

Page 2

1980 - 1993 Construction Material Supply - Tupelo, MS

Office Manager: Responsible for scheduling and

coordination of all sales personnel and delivery

routes. Also, responsible for inside sales and

customer service. Established and initiated Triad

computer system for efficient management of all

office transactions. Implemented Triad system in the

daily operations such as inventory control, order

entry, accounts receivable and purchasing.

1980 - 1975 North Mississippi Medical Center - Tupelo, MS

Responsible for taking admissions and follow-through.

Talked with patients about their accounts.

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EDUCATION

__

Graduate of Tupelo High School

Governmental Purchasing and accounting experience.

Munis Financial System and knowledge of Mississippi

Statutory Laws for Municipalities.

PROFESSIONAL TRAINING

Tyler Technologies - Yearly training for updates in

Munis

Financial System

State of Mississippi - Completed purchasing classes

REFERENCES Furnished upon request

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