Customer Service Sales

Guylaine Nadeau

*** *** *******

Dollard-Des-Ormeaux, QC, H9B 1C8

Cellular : 514-***-****

Email:abn9kl@r.postjobfree.com

SUMMARY

Bilingual Training Coordinator in the field of sales and customer service, gained in the telecommunications, automotive and chamber of commerce. Good communicator, has excellent skills to build strong relationships with customers and partners. Experienced in promoting product over the telephone and develop different promotional technique. Skilled negotiator knows leadership in the context of teamwork. Structured and autonomous person is motivated by a quality job responding to customer needs.

PROFESSIONNAL EXPERIENCE

2005-2012

Belden, Saint-Laurent, Quebec

Training Coordinator and Customer Service for NorthAmerica

Take responsibility for the logistics of all training sessions IBDN in North America. Plan, organize and coordinate each session. Evaluate their respective profitability using a bidding process. Manage telephone promotion and other types of promotional techniques of all training products. Train new employees permanent, temporary and trainees.

• Participated in the implementation of a new system of purchasing online course and management tools which where quite innovative;

• Improved a multitude of reports from data manipulation and statistical from IMM and Viva;

• Increased the curriculum of online courses and classroom due to the integration of new products from engineering and thus responding to market demand;

• Increases significantly the number of students trained IBDN since my debut in 2007 starting from 600 users to over 3000 in 2012;

• Exceeded all sales goals by increasing the monthly income of nearly 80% per month and maintain increasing potential customer opportunities;

• Demonstrated great ability to recover accounts receivable from our customers, so that the total amount of accounts receivable was 17% in the first year and zero balances in arrears from the end of 2010;

• Reduced response time to customers at 50% of the bids, emissions certificates, registrations for courses, etc ...

2004-2005

GM dealer (Vaudreuil, Quebec)

Executive Assistant to Director of Sales 2004-2005

Perform tasks related to the exchange between vehicle dealers in Quebec and our institution. Manage licenses and registrations of cars sold (SAAQ accredited). Manage the logistics of the delivery of cars in constant communication with the sales team and service. Assist in the preparation and finalization of contracts for the sales team. Maintain good relations with all dealers. Inventory control at the arrival of new merchandise.

• Organized and put up a new filing system for the sales manager in order to improve the search for vehicles for customers;

• Increased customer satisfaction by offering a fully bilingual home;

• Put in place service vehicle license certified SAAQ;

• Responsible for external calls (English).

Chamber of Commerce (Vaudreuil-Soulanges) 2003-2004

Development Officer

Help promote the Chamber of Commerce. Collaborating in the organization of annual Gala and other events such as press conferences, meeting with city councilors.

Helped to organize the annual gala attended by over 200 people from enterprises in area of Vaudreuil-Soulanges

Created a survey of over 100 companies in the MRC territory to increase the "membership" of the Vaudreuil Chamber of Commerce .

Participated in the development of the revitalization program for the downtown community area.

Seat in city council meetings to obtain grants for various community projects.

EDUCATION

DEC in Social Sciences (Psychology), Collège de Valleyfield (QC) 1980

COMPUTER SKILLS

• Microsoft Office (Word, Excel, Power Point, Access);

• Internal Systems: IMM (MRP), BPCS, Quad;

• Lotus Notes;

• PCLaw.

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