Customer Service Sales

Kayla Mason

**** ***** **** ** ***#****

Kennesaw GA, 30144

Mobile: 678-***-**** Email:abn9dg@r.postjobfree.com

QUALIFICATIONS

Customer service skills, excellent verbal/written communication skills,

committed, sales-oriented, positive attitude, resourceful, innovative,

forward thinking, well-disciplined, dependable, organized, diligent,

personable, good work ethic, professional, demonstrates outstanding

leadership skills, patient, dedicated, action orientated, goal oriented,

excellent time management skills, the ability to multi-task, work

independently, positive team player, and self-motivated.

EDUCATION

Continental Academy, Miramar, Florida High School Diploma- May 2009

Graduated with High Honors, GPA Average: 3.7

Course Work: Honors Science, Social Studies, Language Arts/ English

(Writing)

Gaston Training Associates Property/Casualty Certificate- July 2012

* **GA State License Approved, received August 2012

EXPERIENCE

Mila Pro Marketing LLC( Authorized Dealer of General Electric) December

2012- Present( part-time flexible hours)

Professional Telephone Sales Representative/Security Advisor

. Educate, promote and sell products to prospects and customers

. Responsible for handling a large volume of inbound & outbound

calls

. Proficiency in data entry, including speed and accuracy.

. Remains goal oriented with continuous drive to succeed

. Develops new prospects and interacts with existing customers

. Selling GE Home Security Systems over the phone

. Meet sales quota or goal (required to sell 3 Security system

unit's a day)

Exhibitors Connection Inc., Chicago Illinois March 2011(Seasonal)

Brand Ambassador & Event Specialist

. Tradeshow, event staffing and registration marketing

. Event set-up and dissemble.

. Multi-task in a fast paced environment.

. Coordinate and execute event activities.

. Accommodate the needs of special guests.

. Meet strict deadlines.

Vera Fast Corporation, Cleveland, Ohio February 2012 - July 2012

Customer Service Representative/Verifier

. Outbound calling on behalf of the newspaper clients.

. Verified consumer renewals and/or non-renewals.

. Followed-up with customers to ensure satisfaction and

reported any discrepancies to newspaper clients.

. Determined charges, and reviewed billing and payments.

Live Ops Inc., Santa Clara, California February 2009 - January 2012

Independent Agent/ Sales Specialist

. Responded to customer needs and concerns.

. Provided information about products and services.

. Placed orders, determined charges, and reviewed billing and payments.

. Processed necessary changes to customer accounts.

. Handled returns.

. Resolved complaints and recorded appropriate documentation of actions

taken.

. Researched answers to questions.

. Referred customers to upper management for additional assistance, as

needed.

SPECIAL SKILLS

. Microsoft Office (Premium 2000) (Word, Excel, Outlook,

Publisher, Access, PowerPoint)

. Type 35 words per minute

. Currently studying Spanish

REFERENCES: Available Upon Request

ACCOMPLISHMENTS:

I fulfilled all CSR responsibilities using strengths in interpersonal and

communications skills. Consistently exceeded goals for daily and weekly

calls taken; provided timely and accurate information without sacrificing

quality for volume. Resolved complex customer issues thoroughly and

diplomatically, without having to escalate calls to manager.

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