Manager Customer Service

Takisha Williams

***** ********* *** • ***-***-**10c • abn9bq@r.postjobfree.com

OBJECTIVE

To apply proven abilities, work experience and technical knowledge to a responsible position that offer chance for professional and own growth. Challenging job opportunities which will permit me to both extra use my skills.

SKILLS

•Excellent communication skills in greeting customers, listening and assessing requested desires, and assisting to satisfy needs.

•Responsible for training numerous new employees in several situations.

•Scheduled and coordinated appointments for clients.

•Able to develop rapport in work environment that builds teamwork.

•Highly organized and dedicated with positive attitude.

•Excellent written and oral interpersonal communication skills.

•Perform multiple assignments under pressure and consistently meet deadlines

•Proficient in Microsoft outlook, word, excel, and PowerPoint 35WPM

EXPERIENCE

TeleTech Communications September 2006-December 2007

Dispatcher

•Performing telephone operational duties

•Input service calls into insurance program.

•Assist customers with any concerns or questions they may have.

•Communicate customer concerns to account manager or service manager.

•Dispatch Lead.

•Updating with departmental policies and procedures

•Supervising various equipment in order to provide sufficient customer service

Laid Law, Stockton, CA January 2006- July 2007

Bus Driver

•Report accidents, delays, and other transportation and traffic situations.

•Examine the vehicle's breaks, tires, lights, windshield wipers, fuel, oil, water, and other safety equipment to make sure that they are in working condition

•Obey traffic regulations to operate vehicles in a courteous and safe manner

•Comply with safety rules as students are boarding and exiting buses

•Pick up and drop off pupils at scheduled locations following time schedule strictly

•Keep bus interiors neat and clean

•Create and submit reports, which may include hours worked, fuel consumption, mileage, number of trips, fares received, and number of trips

Valley Oak Manteca, CA July 2004- December 2006

Counselor/Manager

•Responsible for reporting all the incidents to staff and mangers

•Responsible for taking care of clients and the environment they are living in

•Responsible for residents food and clothing allowance

•Make sure that the staff is following the residential schedules

•Make sure that the clients are learning daily skills

•Responsible to evaluate the level of functioning, daily living activities and current mental status

•Transported youths to and from various appointments

•Responsible to observe daily behavior of clients during shifts

EDUCATION

Ashford University, Clinton, IA 2009-2011

Bachelor of Arts, Sociology

GPA of 3.68.Deans list, Graduated with Cum Laude Honors

University of Phoenix, Phoenix, AZ 2007-2009

Associate of Arts, Health Administration

GPA of 3.32.Dean’s list throughout the course of my studies

Andon College, Stockton, CA 2001-2002

Diploma, Medical Assistant

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