Banking

Sylvia M Toledo

*** ********* **.

Gurnee, IL ***31

HM# 847-***-****

Cell # 630-***-****

Qualifications

• Experienced professional with a successful career in banking, business development, and administration.

• Excel at interfacing with others at all levels to ensure organizational goals are attained.

• Proactive approach has resulted in capturing numerous accounts and expanding client base.

• Possess excellent interpersonal, analytical, and organizational skills.

• Excel within highly competitive environments where leadership skills are the keys to success.

• An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.

• Quick study and welcome challenges.

Experience

First Midwest Bank, Gurnee IL

Assistant Vice President/Collection Supervisor 2011-2013

Supervised clerical/collectors staff and give them feedback on any current changes.

Assist Collection Manager.

Manage the modification process.

Ensure the proper booking/processing of all loan modifications.

Provide outstanding customer service and display positive attitude at all times to internal and external clients.

Provide assistance/training to sales force as need on loan modifications.

Assistant Vice President/Branch Manager II 2006-2011

Manage all retail banking functions to meet sales goals.

Promote the sales culture and ensure staff receives proper day-to-day operation and achieve goals.

Act as a bank liaison within the community to promote the services and products of all lines of business as the bank.

Participate in outside calling efforts and community events.

Officer/Hispanic Market Manager I 2003-2006

Sales Manager apprised of the needs and characteristics of the Hispanic Market.

Develop and fosters relationships with key contacts or associations in order to

Serve as key contact to coordinator for the Hispanic events in the community.

Assume the lead role to support on-site local Hispanic Direct Pay presentations.

Conduct outside calling.

Personal Banker II 2002-2003

Develop and strengthen client relationships by providing assistance to bank clients in opening all types of accounts.

Sell the services not currently utilized by the client.

Respond to client concerns within established procedures and guidelines.

Collector 2001-2002

Responsibility to collect on all small business accounts.

Improve collections by resolving client service issues.

Negotiate new term and conditions resulting in a mass reduction of delinquent ratio.

Education

Highland Park High School 1983

Lake County Area Vocational Center, Grayslake, IL 1983

Certified as a Medical Assistant, May 1983

Skills

Proficient in WordPerfect

Appro System

M & I Data System

Ability to speak Spanish fluently

Achievements

Health Occupations Students of America (HOSA)

Achievement award in Medical Terminology

Medical Assistance Outstanding Performance, award in Medical Assisting

First Midwest Bank-Officer January 2005

First Midwest Bank-Circle of Excellence, Best of the Best in 2006

First Midwest Bank-Top closed referrals by large branch 2007

First Midwest Bank- AVP January 2007

First Midwest Bank-Top checking sales by large branch 2008

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