Customer Service Sales/ Administrative Assistant

KESHIA REID

** ********* ******** 647-***-****

Brampton ON, L7A 2B4 abn99y@r.postjobfree.com

Objective: To secure an Administrative Assistant Position

Summary of Qualifications

. Excellent communication skills with the ability to develop positive

customer relationships and make

decisions under pressure

. Flexible team player with a demonstrated ability to follow through and

complete tasks with minimal supervision

. Dedicated and hardworking professional with a passion for learning

new skills

. Proficient in Microsoft Office; Word, Excel, PowerPoint, Access, E-

mail and Internet applications

Professional Skills

. Answered a multi-line telephone system in a friendly/professional

manner; informed potential customers of current sales, promotions,

goods and services; transferred calls and took massages as needed

. Filed important documents

. Ensured employees had easy access retrieving records and forms

. Entered confidential customer information into a database to generate

mailing list for promotions and sales

. Provided general information to clients over the phone, in

person or electronically

. Performed bookkeeping task; prepared invoice and bank deposits

. Completed general office roles; filed, faxed, photocopy and mail

distribution

. Stocked supply cabinets with paper, pens and office supplies

. Greeted customers, responded to their enquiries and directed customer

to appropriate

departments

. Communicated with other store staff to ensure customers' needs were

met or exceeded

. Negotiated with customers to determine sale price of damaged goods

. Trained new employees on procedures and the correct use of software

. Investigated and resolved customers complaints

. Interfaced with other store staff in regards to customers' needs

. Maintained cordial relationships with clients to increase sales

Employment History

Admin Assistant United Achievers', Brampton

2012

Admin Assistant Rona, Head Office, Toronto

2011

Customer Service Rep La Vie En Rose, Brampton 2009-2012

Cashier Food Basics, Toronto 2003-2010

Telemarketer Telepole Marketing, Toronto 2002

Education and Training

Office Administration Certificate St. Gabriel Adult Learning

Centre 2011

Fashion Arts Diploma Seneca College 2010

*References Available Upon Request*

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