Customer Service,Administrative Assistant,Collections Rep

Nicole Wynn

Customer service rep

**** ********* ** - ************, ** 32277

******.*.****@*****.*** - 904-***-****

Detail oriented professional, excellent in multi-tasking, fast paced environment. Excellent verbal and

written communication skills. Highly organized with the ability to prioritize. Looking to utilize my skills

and grow with in a company

Work Experience

Collections Representative

Ross Delong and Associates - Jacksonville, FL

August 2012 to February 2013

Assisted Debtor's in setting up payment arrangements and resolving their debts. Skip tracing

( Accurint&TLO) to better locate individuals. Answering inbound telephone calls.Explain account details

and took credit card payments via payment processing center and money gram.

Administrative Assistant

Enhanced Recovery Company - Jacksonville, FL

June 2012 to June 2012

Worked as a temporary Administrative Assistant for a staffing company. duties included working to pull

up customer accounts for unpaid balance requests fraud activity, printed out media and sent to customer.

Used the mail room to sent out imporant infomation.Weighed letters and sent through the automatic

stamps machine.Recorded batch number and total cost of what was sent out.

Assistant Manager, Data collection Specialist

Quicktest - Jacksonville, FL

April 2010 to April 2012

Maintained database information and ran software updates and downloads of software for clients.

Managed staff of up to 10 people. Set up client de-briefings. Recruited and interviewed selected

candidates to work with us on our clients surveys and jobs. Supported managers with office scheduling,

conflict resolution, opening and closing the office. Assist with the completion of client quotas being

complete. Phones mailing and filing. Motivated staff to implement new training and client request.

Organized and work with local companies for event location site.

Education

medical assistant

Sanford brown - Jacksonville, FL

1

2010 to 2011

Skills

MS OFFICE,word,excell,powerpoint, Multi tasking, Customer Service and Management

2

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