Security Customer Service

DANELIA CORDERO

CELL: 305-***-****

To acquire a position in the IT Security Field and or the QA testing

OBJECTIVE:

field, where I am able to use my technical security abilities on an

IBM/ISeries system (AS400), Windows 2000, Exchange, Active

Directory, my customer service skills, and my UAT testing experience.

Also to work as part of a Dynamic technical team and be able to contribute

my IT security knowledge. I would also like to be able to utilize my

bilingual skills. Completed a 7 day boot camp and obtained a Certificate

of completion for a CISSP Certification. I plan to take the 6 hour exam in

the first quarter of 2013. Future plans include working on obtaining

Project management courses and further my knowledge in Quality

Control.

EMPLOYMENT:

June 2012 – Present

iSeatz, Inc

New Orleans, La

Quality Assurance Analyst III

Primary responsibility is to debug complex software products through the

use of systematic tests to develop, apply, and maintain quality standards

for company products.

Responsibilities also include preparing reports and documentation updates.

research best practices, new tools and technology, and interacting with

senior internal and external personnel

The QA will also analyze/write test standards and procedures, maintain

documentation of test results to assist in debugging and modification of

software, analyze test results to ensure existing functionality, and

recommend corrective action and consult with development engineers in

resolution of problems

• Develop and maintain automated UI,

• Perform various types of software testing (Sanity, Exploratory, Incremental

Integration…etc)

• Lead small teams on multiple projects

• Work closely with project managers and testing teams to provide testing timelines

• Participate in the early phases of projects to ensure clear understanding of new

functionality which can be translated and documented in the form of thorough test cases

and test plans

• Work with developers to understand new features and bugs to be tested in releases

• Collaboratively create, update, and execute test plans for all new product features

April 2011 to June 2012

Ocean Bank

Miami, Fl

Project Manager/Coordinator - OFFICER & DATA SECURITY

ANALYST

• Manage a team of Data Security Trainees and Analysts

assigning projects that involve new system implementations

and upgrades and

• testing of these new systems and upgrades.

• Involved and work closely with our Sql Database administrator in

order to create queries for on

• request reports.

• Managing and Coordinating System Security projects and the

related user requirements to upgrades and enhancements.

• UAT testing before and after any upgrade and/or conversions of

all systems.

• Document all UAT processes and procedures that occur during

upgrades and/or implementations

• Work closely with project department units in order to test and

provide testing timelines.

• Work with banks developers and/or programmers to understand

new features of new software and/or programs before

implementation.

• Heavily involved with the implementation of New releases of our

core accounting system as per Project Management processes.

• Data Security on day-to-day security issues

• Provide the appropriate access level to applications to the users and

maintain password security and access control – create, maintain

and delete users as needed from an IBM/ISeries system (AS400),

Jack Henry Silverlake core banking system, Active Directory,

Windows 2000 servers and various other computer systems

• Member of the Disaster Recovery Team

• Plan, coordinate and implement security measures for information

systems to regulate access to computer data files and prevent

unauthorized modifications, destruction or disclosure of the banks

information and insuring the bank is compliant with various acts

like the Sarbanes-Oxley Act, the USA Patriot act, the Fact act that

the Federal Reserve imposes on Financial and Business

institutions. Review violations of computer security procedures

and discuss procedures with violators to ensure violations are not

repeated.

• Created scheduled and ran SQL queries generated from

SQL400 in order track changes in the AS400 computer system.

• As a security analyst, I am involved in defining user profiles and

access for all employees, assuring that our Internal Auditors are in

agreement.

April 2010 - Jan 2011

Strategic Staffing Solutions/ Whitney Bank

New Orleans, La

SECURITY COORDINATOR (GENESIS PROJECT)

• Contract position coordinating Security for a System conversion

from a Fidelity Core accounting System to Jack Henry’s

Silverlake system interfaced on an IBM/ISeries system (AS400).

• As an administrator I worked closely with the teams logging

defects into the QC application logs after tracking, monitoring,

and updated for resolution and or closure.

• Performed various types of UAT testing.Worked closely with

Project leads on multiple projects and testing to meet testing

timelines.

• Defined and assigned roles for various applications: Synergy,

Synapsys, Silverlake, Yellowhammer, Vertex, Passport, etc.

• Involved in coordinating appropriate security for data and system

validation/verification testing and UAT testing.

• Served as a liaison between Whitney’s IT security team and

Genesis Project lead team members.

• Created an application security matrix that will be a key

component for assigning roles by the Whitney Bank Security

Team.

•

Dec-2009 to April-2010

Mount Sinai

Miami Beach, Florida

SECURITY ASSOCIATE

• Epic is an Electronic Health Care system.

• Coordinate security access to the EPIC project team members.

• Interviewed team leads to define access and maintain security to

Epic for Mount Sinai doctors, nurses and employees after go

implementation. Traveled to Epic site in Madison, Wisconsin for

training.

(months overlapped because while at Mount Sinai I was still

training a person that replaced me at Ocean Bank after work at

Mount Sinai and on weekends).

June 2006 to April 2010

Ocean Bank

Miami, Fl

DATA SECURITY ANALYST

• Assist the Director of Data Security with day to day security

issues.

• Provide the appropriate access level to applications to the users and

maintain password security and access control – create, maintain

and delete users as needed from an IBM/ISeries system (AS400),

Active Directory, Windows 2000 servers and various other

computer systems.

• Member of the Disaster Recovery team that traveled out of state to

perform Disaster Recovery testing/.

• Plan, coordinate and implement security measures for information

systems to regulate access to computer data files and prevent

unauthorized modifications, destruction or disclosure of the banks

information and insuring the bank is compliant with various acts

like the Sarbanes-Oxley Act, the USA Patriot act, the Fact act that

the Federal Reserve imposes on Financial and Business

institutions. Review violations of computer security procedures

and discuss procedures with violators to ensure violations are not

repeated.

• As a security analyst, I am involved in defining user profiles and

access for all employees, assuring that our Internal Auditors are in

agreement.

• Involved in the TCPIP links to interfaces on IBM’s AS400

computer system.

• Was involved in a major system conversion on the bank’s core

accounting to Jack Henry’s Silverlake system.

August 2005 to May 2006

Strategic Staffing Solutions

New Orleans, LA

Contractor - Technical Consultant (contract)

• Strategic Staffing Solutions has contracted me out to Capital One

as a Technical Consultant.

Responsibilities included assisting where needed in the

Technology Risk Department with projects concerning Business

Continuity, Disaster Recovery, and Building Assessments, for

example the gathering of critical information from the Business

Unit Managers which included several locations In Louisiana.

Nov 2001 – April 2005

BANCO ATLANTICO (International Bank)

Miami, Florida

IT SECURITY OFFICER

• Monitor and control the Bank’s Systems Logical and Physical

Security.

• In accordance with H.O. guidelines, assisted and was responsible

for designing, developing and deploying technical solutions to

secure the Miami Agency’s environment; provide security

consultation on new technologies and procedures

• Create, documents and maintain security procedures and guide

end-user groups in the area of security education and training

• Work with Management to develop and maintain physical security

measures

• Provide the appropriate access level to applications to the users.

Maintain password security and access control – create, maintain

and delete users as needed.

Set up and maintain profiles for each position in the Bank

establishing the period during which user access is allowed on the

network each day.

• Work with IT personnel in the implementation and daily

maintenance of any systems issues as they relate to Security.

• Institute all types of security passwords and firewalls.

• Conduct periodic tests to ensure that unauthorized access to the

system is prevented.

• Print System Security logs and reports for each system/application

on a daily basis. Windows 2000 logs are queried and run utilizing

the Bind view Admin product.

• Carried out effective monitoring of all Security level activity for

the entire computer environment, including IBM/ISeries system

(AS400), servers and network.

• Responsible for updating and maintaining the Security Policies and

Procedures.

• Monitors and maintains the communications Telephone Recording

System.

• Periodically test the physical security system.

• Monitor and maintain the Video Recording equipment.

• Create and maintain all security policies and procedures for the

Region.

• Comply with

• Member of the Disaster Recovery team.

Member of the IT Steering Committee

June 1999- Nov 2001 PAN AMERICAN LIFE

New Orleans, LA

IT HELP DESK TECHNICIAN

• Assist in setting up new policies and standards when acquiring new

systems

• Keep up with Security TSS violations reports

• Completed Security Manual for the IT administration

• Provide PC support to our users here in the Home Office and in

Latin America

• Create, Update NT, IBM/ISeries system (AS400), Exchange,

Raptor and Citrix accounts

• Assist technicians with translations and troubleshooting problems

with our systems in out Latin American Branch Offices.

1992-1999

PAN AMERICAN LIFE

New Orleans, LA

ISD AS400 SCHEDULER/HELP DESK

• Provide AS400 system support to the users here in the Home

Office and system operators in our Branch Offices in Latin

America

• Perform Disaster Recovery testing for AS400 and Mainframe and

test procedures

• Assist users in troubleshooting AS400 computer problems and

Administrative duties

• set up production jobs for the operators to run on the AS400

• AS400 and servers performance monitoring connected to our

Branch Offices in Latin America

• Help Desk back for Mainframe Schedulers

1989-1992

PAN AMERICAN LIFE New Orleans, LA

AS400 SENIOR COMPUTER OPERATOR FOR AN AS400 AND

SYSTEM 36

• Provide AS400 system support for the users here in the Home

Office and in our

Latin American Branch Offices

• Developed Basic Operators manuals and test procedures on AS400

• Responsible for installation of files and special programs on the

AS400

• Performed daily, weekly and monthly backups of all files and

programs

• Performed IPLs, Apply Cums and PTFs, Security Configurations,

TCP/IP, Queue Control, Client Access, Help Desk, and

Performance monitoring

• Assist users in troubleshooting problems with display stations and

printers AS400 and System 36

1977-1989 OTHER POSITIONS AT PAN AMERICAN LIFE:

• Executive Secretary – Actuarial Dept.

• Stenographer – Actuarial Dept.

• Accounting Clerk – Accounting Dept.

• Policy Issue Clerk – Underwriting Dept.

EDUCATION: 1977-1978 Phillips

Business College

New Orleans, LA

Completed two years of Business Administration

1998-2001 Pan American Life

New Orleans, LA

• Completed security courses through the MINDLEADERS Web

• Windows NT Security training

• Completed courses in Microsoft Word, Excel, and PowerPoint

• Completed several courses in Customer Service

• Completed courses on AS400 system commands

o Other courses:

• Completed courses on Bind View RMS Console Training

• Completed BootCamp course to prepare me for the CISSP

certifation exam.

2001-2003 New Horizons Tech. School

Miami, Florida

• Certificate of completion on Microsoft Implementing Windows

2000 Professional and Server

• Certificate of completion on Microsoft Windows 2000 Network

and Operating Systems Essentials

• Certificate of completion on Microsoft Windows Designing a

Secure Windows 2000 Network

• Certificate of completion on Security Course: SCNP Network

Security Fundamentals

• Certificate of completions on Security Course: SCNP Network

Defense and Countermeasures

• Certificate of completion on Microsoft Implementing and

Administering Microsoft Windows 2000 Active Directory

Services

2006-2009 Kaplan University - Florida

• online course to obtain my Associates Degree in

InformationTechnology. (Made Dean’s list)

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