Customer Service Human Resources
Resume:
TINA D. ROCKFALL
Grand Haven, MI 49417
*********@*******.***
Objective:
Seeking a position within a company that will allow me to utilize and enhance my skills to provide an opportunity for advancement.
Professional Experience:
Berry Family of Nurseries - Michigan Division; Grand Haven, MI
Customer Service - Lowe's Representative
2/06/2012 to 5/16/2012 (seasonal)
• Serviced Lowe's garden centers throughout the US and Canada. Lowe's maintains 70% of
the customer base.
• Sales.
• Processed orders by phone, fax, and emails.
• Locate product for special ads per store.
• Managed credit claims and order discrepancy's.
Holiday Inn; Spring Lake, MI
Assistant to the General Manager
7/15/2011 to 11/29/2011 (seasonal)
• Accounts payable - utilizing QuickBooks.
• Initiate weekly labor reports for hotel and restaurant.
• Payroll using Micros, enter payroll, tips and commissions.
• Incoming and outgoing mail for hotel and restaurant.
• Daily cash reconciliation and deposit of receipts.
• Maintain office supplies.
• Process donations for fundraisers.
• Assist front desk and restaurant.
Zelenka Nursery; Grand Haven, MI
Receptionist
From 2/7/2007 to 7/11/2011
• Prepared payroll for up to 500 employees.
• Provided administrative support; Human Resources, Accounts Payable, Accounts Receivable, Sales and Marketing.
• Directed up to 800 incoming calls daily.
• Maintained customer records.
• Maintain a strong customer service relationship.
Stable Inn Restaurant; Grand Haven, MI
Server
From 08/2002 to 02/2007
• Served guest in a professional and timely manner.
Skills: Microsoft Office, Word, Excel, Micros, Outlook and QuickBooks.
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