Desktop Support Technician
Resume:
Houston, TX *****
Cell # 713-***-****
***********@*****.***
Nerick O. Smith
Objective:
A general IT position with an energetic company; one that allows creativity, and also has
room for career advancement.
Education:
HCC- Houston Community College Houston, TX
08/2006-05/2009
Acquired associate degree May 2009 in Computer Systems Networking and
Telecommunications
MCSA Certified- Evaluated, recommended, configured, installed, managed, and maintained
hardware/software for LAN (Local Area Network) as well as WAN (Wide Area Networks).
Skills:
Microsoft Exchange 2007
•
MS Office Suite (Word, Excel, Access, PowerPoint, Outlook)
•
Creating & Configuring Outlook Accounts
•
Active Directory Windows file and print sharing
•
Knowledgeable in Windows 2000/2003/XP & Windows 7 operating systems
•
Networked desktops & peripheral device troubleshooting
•
TCP/IP protocols
•
LAN (Local Area Network) as well as WAN (Wide Area Networks)
•
Excellent Customer Service
•
Monitoring System Performance
•
Antivirus Applications (AVG, McAfee, and Norton)
•
Point-Of-Sale
•
Internet Café (CafeZee software)
•
Experience:
CSC, Computer Sciences Corporation Houston, TX
7/2012-11/2012
Desktop Support Technician
Desktop build and Windows 7 deployment project. Reimaged machines and went through
hardware preparation and physical deployment. Provided next day customer support.
Performed full disk encryption preceded by full data backup. Joined users to AD domain
prior to encryption. Documented and tracked backup, migration and installation issues.
Harris County Toll Road Authority Houston, TX
04/2011-4/2012
Customer Service Representative
Interfaced with customers to handle EZ TAG service inquiries, established EZ TAG
accounts, and handled problems and/or customer complaints. Handled heavy phone and
walk-in traffic. Processed EZ TAG violations into ATLAS system, generated invoices,
received deposit payments and updated invoices.
DMSI, Inc (Diversified Medical Services) Houston, TX
02/2009-05/2011
Computer Support Technician
Provided technical assistance to system users. Addressed user problems/ concerns in
person and remotely. Provided assistance concerning the use of Windows operating
systems, computer hardware/software, printer configuration and electronic mail. Oversaw
the daily performance of computer systems. Set up equipment for employee use. Performed
and ensured proper installation of cables, operating systems, and appropriate software.
Performed 1st Tier Support to hardware, software, and peripheral equipment while following
design and installation specifications. Outlook was the preferred method of communication.
Kept software like Adobe, Java, Avast anti-virus and QuickTime at peak performance. The
heat ticket system used was CRM which was linked to Outlook.
Erickson Co. (Eagle’s Trace Retirement Community) Houston, TX
01/2009-6/2010
Communications Specialist
Operated switchboard and directed calls throughout building. Monitored reception area
traffic by directing deliveries, packages, etc. Kept accurate up-to-date lists of residents in
system called Centricity. Alerted security to emergencies promptly. Monitored all pull cords
for resident safety. Responded to emergency alerts from residents and staff; dispatched
appropriate personnel. Paged on-call physicians as needed. Dispatched and monitored
daily transportation schedule.
CoreStaff- Wells Fargo Houston, TX
10/2009-11/2009
PC Technician
Upgraded computers to Windows XP. Reimaged, reconfigured, and tested all installed
devices. Configured and installed printers with assign permissions. Collected product
information from existing computers and monitors.
AFFlexStaff Houston, TX
09/2005-09/2007
Data Analyst
Created and updated businesses database in MS Access. Installed and maintained
Windows XP. Generated excel spreadsheets, reports, and other documents. Established
and maintained systems performance. Scheduled upgrades; collaborated with network
architects and secured network system by establishing and enforcing policies. Enhanced
staff accomplishments; answering technical and procedural questions for less experienced
team members.
Barry University Miami, FL
08/2003-08/2005
Scoreboard Announcer
Responsibilities included scoreboard keeping, light management, commentary, and
scoreboard dismantle.
Kroger Houston, TX
01/2000-07/2003
Customer Service Representative
Handled overall front end production of store to ensure the best and most comfortable
shopping experience for customers. Balanced store’s revenue, cashed personal and
business checks, processed money orders, and made sure cashier drawers were balanced
at the end of every shift.
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