Project Management

Othmane Mikou

*** ******* **. *********, ** *****,

Phone: 401-***-****; Email: *********@*******.***

PROFESSIONAL PROFILE

• MBA in Global Business Leadership

• Software engineer with strong business analysis, project management and leadership experience

• 6 years of experience within the banking and insurance sectors

• Results focused with analytical and problem solving skills

• Project Oriented with exceptional leadership skills

• Bilingual: English, French

• Strong interpersonal, communication and individualization skills

• Motivated and fast learner with ability to work efficiently in teams and proven ability to reach objectives

EDUCATION

Johnson & Wales University (JWU) Providence, RI

MBA in Global Business Leadership, USA 03/11-05/12

Concentration: Organizational Leadership (GPA: 3.97/4.0)

Al Akhawayne University in Ifrane (AUI), Morocco

Bachelor of Science in General Engineering 08/00-06/05

Concentration: Software Engineering. Minor: Mathematics

TECHNICAL SKILLS

• Programming Languages: VBA, C/C++. SQL. Java, Assembly

• Development Environments : Borland JBuilder, MS Visual Studio, Dreamweaver

• DBMS : Teradata, Oracle 8i/9i, Microsoft SQL Server 7.0, Microsoft SQL Server 2000

• Dynamic websites creation: ASPs, JSPs, HTML

• Project Management : MS Project - Reengineering: Mega Process

• Miscellaneous: SAS, Data Miner, MS Visio, MS Excel Pivot tables, Sharepoint

SUMMARY OF QUALIFICATIONS

An accomplished information technology professional with over 10 years of hands-on analysis, testing, and

leadership experience in a variety of IT related positions within organizations ranging from small entrepreneurial

ventures to Fortune corporations. Superior hands-on business analysis, requirements modeling and documentation,

quality assurance, and process improvement skills within full-lifecycle waterfall and Agile / iterative software

development methodologies, including: Method1, Sprint EDP, RUP, Feature Driven Development, XP, Scrum and

other Agile methods and practices. Extensive understanding and experience in Agile methods, process development

and adoption since 2003. Strong leadership, team, and personnel management skills. Capable of motivating

individuals and teams to highest levels of performance. Exceptional verbal, written, and interpersonal communication

and facilitation skills with large-group and executive-level presentation experience. Able to quickly grasp technical

concepts and skills. Capable of rapidly learning new software tools and concepts. Advanced level Microsoft Office

application experience. Highly analytical, results driven, and business focused. Excellent performance under pressure.

Capable of concurrently managing multiple projects and priorities.

WORK EXPERIENCE

Senior Business Systems Analyst

AMICA Mutual Insurance Company. Lincoln, RI 06/12-12/12

Act as a key interface between IT and business clients. Participate in all phases of waterfall, iterative, and hybrid

development lifecycles in support of numerous eCommerce applications. Work in concert with diverse busiess units

to ascertain new project feasibility and priority and determine development scope and levels of effort. Assist cross-

functional team in development of product, business and functional requirements and write and model inter- and

intra-application system requirements for enterprise-scale projects. Develop comprehensive requirements

documentation and models and ensure acceptance by diverse development and testing teams. Participate in system

design and test case development, validation and execution. Assist with test planning and test data development.

Participate in test efforts at the unit, system, integration, load, UAT and Cycle 0 testing levels. Provide

implementation and warranty-period support for all projects. Provide regular activity, status, and issue reporting to

management.

In addition:

• Conducted quantitative analyses of the financial data of the organization, imported and manipulated data from

different sources, designed and generated managerial reports.

• Analyzed user requirements, procedures, and problems to automate or improve existing systems and reviewed

computer system capabilities, workflow, and limitations to determine the feasibility of the needed automation.

• Documented and created written procedures for the business processes then identified the required processes

improvements, suggested alternatives according to the needs of the organizations and recommended the changes to

the management to increase workflow efficiency.

• Performed other support duties as appropriate and necessary to the end users of the financial systems in the use of

the different modules and functionalities.

• Coordinate with applications vendors to provide solutions that meet the requirements and specifications of the

organization.

Strategic Project and Business Systems Analyst

Attijariwafa Bank, Casablanca, Morocco 01/06-01/11

(The largest bank in Morocco and third largest bank in Africa)

As a business analyst, and developer, I have heavy experience with all phases of SDLC starting with defining the

business need, essentially a checkpoint for stakeholder(s) we get what they want... Authored numerous Business

Requirement Documents (BRD) and Functional Requirement Documents (FRD) to include conceptual models of

solution embodied in an elaborate Systems Requirement Document (SRD) along with; Look and feel; How it will

work; The outlining of one or more approaches to the solution and with each, an outline of underlying technology

mix, the resources needed to get the job done, extrapolate the costs associated with each approach, time-lines for each

approach generally in swim-lane format, and risks associated with each approach. And where needed a Gap Analysis

using numerous techniques as assurance important functionality in existing process not overlooked / left out of

proposed new process. I have strong technical writing skills. Use-Case diagrams and techniques such as Agile and

Waterfall are key in all of my project work. All phases of SDLC are second nature to me and integral to every

initiative. I have solid Project Management and JAD facilitation skills.

In addition:

• Trading room information system Murex MX.3: In-depth, worked directly with users of the information system to

gather and document their business requirements, and with the project/systems team of Murex and Accenture to

implement those requirements. Followed up with the users to test the implementation, achieve signoff, and continue

to move the systems toward go-live

• Assisted internal users in identifying functional gaps in the core product, and created detailed functional

specifications for the gaps, and determined whether those functional enhancements will be implemented by core

Murex development or as custom development by the bank own implementation team

• Customer Service Department information system: Worked with the stakeholders from the internal departments to

gather the requirements and with business systems through workshops with Accenture and Siebel teams to

configure and test all the modules (CRM, Analytics and Marketing) to ensure that they meet the business

requirements. After integration of the system, worked directly in the change management phase to ensure a good

transition to the new system.

• Done data analysis, manipulation, preparation and cleaning using SAS

• Re-engineered the operations processes and formalized the work procedures using Mega Process, optimized the

costs and managed the internal processes ensuring their application by the different users

• Performed project management functions to ensure deadlines were met

Systems Analyst

ERAC-CN, Real Estate Company, Fez Morocco 06/04-08/04

Assisted on the project management team as a liaison between the user and developer and to serve the mission-critical

function of understanding the specific business needs, determining and documenting accurate requirements and

presenting these requirements in a manner that is agreeable, measurable and flexible enough to meet project needs for

the Co.

• Responsible for many computer projects from the requirement gathering to the testing and integration. Assisted the

end users in different information technologies related tasks ensuring they make a good use of the software system

• Held workshops with the different departments to gather the information required in the website development

including services information and characteristics of the products of the company. Developed and maintained the

company dynamic website

• Participated in the development of an automated bookkeeping system using the company’s internal technology

development and programming product

Business Analyst

P&A Consultants, Casablanca, Morocco 12/00-01/01

• Scheduled and held meetings with customers to gather their specifications. Documented and presented these

specifications when needed

• Administrated the computer systems of the company. Daily troubleshooting the hardware and software systems as

well as network utilities. Assisted users in daily software systems related tasks

• Actively participated in helping start-up companies in creating and starting their new businesses. This included all

the administrative paperwork needed for each activity sector

• Managed and handled the administrative paperwork and business plans

• Designed, compiled and analyzed customers satisfaction surveys

Other Projects

• Successfully achieved optimization, supply chain management. Inventory management.

• Developed an Engineering project: The feasibility study of thermal insulation in buildings in the Ifrane

region. (A computer based application in this field). Gathered information regarding insulation materials and their

specifications. Designed a database that includes all the data related to this project. The application is linked to the

database to fetch the data needed by the end users of this application

PROFESSIONAL ORGANIZATIONS & ACTIVITIES

• International semi-marathon of Marrakech: 2008-2010

• AUI Ambassador, AlAkhawayn University, student ambassador 2002-2005

• Founding member and board member of an Andalusian music association. – Cello and Piano

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