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Manager Customer Service

Location:
Paradise Valley, AZ
Posted:
February 04, 2013

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Resume:

Patricia Baker MPH, Dr. PH

PO Box *****

Phoenix, AZ 85068

(602) 284 - 3626 cell or 602-***-**** home

EDUCATION

Bachelor of Arts - Zoology/Chemistry, Indiana University, Bloomington,

Indiana

Bachelor of Science - Microbiology, Arizona State University Tempe,

Arizona

Master of Public Health - Epidemiology, United States Department of

Health and Human Services Laboratory Practices Training Grant, University

of North Carolina, Chapel Hill,

NC

Doctor of Public Health - Public Health Administration and Environmental

Science, United States Dept. HHS Training Grant, Department of

Environmental Health, Centers for Disease Control and Prevention and The

University of N. Carolina, Chapel Hill, NC

COMPUTER SKILLS

Word Processing - MS Word, MS Works XP

Database - Excel, Grant Manager

Statistics - SAS, EPI INFO, EPI STAT

EXPERIENCE - Current/Recent 6 years

4/11 - 5/12 Laboratory Director, Diagnostic Laboratories, Burbank, CA,

Tempe, AZ, Aurora Colorado

-Full Service Clinical Lab CLIA compliance

-QA/QC performance audits

-Personnel training and education documentation

-Oversight of new procedure performance

-Scientific Writing/Research

-Provides overall management and supervision for clinical laboratory

services

- Oversees the development of professional practices, resource management,

program management, and delivery systems in skilled nursing homes and adult

institutions multi-statewide.

9/09 - 6/12 Laboratory Director, Provista Diagnostics Laboratory,

Phoenix Az.

-CLIA compliance

-Verification procedure audits

-QA/QC program assurance

-Personnel training and education documentation

-Oversight of new procedure performance

-Scientific Writing/Research

5/06 - 12/06 Technical Analyst and Laboratory Operations Manager,

Dominion Environmental

Consultants, Phoenix, Arizona

-Environmental inspections of residences and public buildings

-Microscopic identification of Aerosol and tape-lift samples

-Colilert and Enterolert analysis of sewage and water spills

-Quality Control and Quality Assurance Coordinator

9/07 - 9/09 Laboratory Director, Kronos Science Laboratory, 2222 E.

Highland Ave., Phoenix Az.

-CLIA compliance

-Verification procedure audits

-QA/QC program assurance

-Personnel training and education documentation

-Oversight of new procedure performance

EXPERIENCE - Past

1 yr - Microbiologist - Methodist Hospital, Indianapolis, Indiana

- Clinical identification of pathogenic aerobic and anaerobic bacteria

- Isolation of mycobacterium and fungi

- Serological antibody identification and measurement

- Colony counts on human and hospital environmental samples

- Microscopic staining and identification - Gram's, India Ink, acid fast,

KOH, slide cultures

1 yr - Computer Technician - St. Luke's Hospital and Medical Center, ICU,

CCU and Surgery, Phoenix, Arizona

The first program in Arizona for: computerized patient charting, monitoring

vital signs, computer assisted drug monitoring, and pharmacy audits.

Received OTJ training for technical and nursing skills, patient care,

sterile surgical technique, EKGs.

10 yrs. - Supervisor, Microbiology - Maryvale Samaritan Hospital,

Phoenix, Arizona.

Full responsibility for all areas of clinical microbiology.

- Hospital Infection Control Committee member - 6 years

- Safety Committee member - 5 years

- Authored all P+ P's for collection, isolation and identifications

- Enteric bacteria, fungi, mycobacteria, viral serology, parasitology

- Blood, wound, spinal fluid and all sources for aerobes and anaerobes

- Inspections and environmental testing for hospital nosocomials

- Microscopic staining and identifications of all classes of pathogens

- QA/QC institution, implementation, audits and compliance

- State, Federal, JCAHO, and ASCP compliance

- Analytical methods, instrument maintenance, personnel management

1 yr. - Supervisor, Hematology - Thunderbird Samaritan Hospital, Glendale,

Arizona.

Full responsibility for clinical hematology department.

- Complete Blood Counts using Coulter instrumentation

- Automated differentials with manual oversight

- Serology, UA, Pt/Ptt coagulations, ESR, Na/K, ACA chemistries

- QA/QC institution, implementation, audits and compliance

- State, Federal, JCAHO, and ASCP compliance

- Analytical methods, instrument maintenance, personnel management

6/84 - 7/86 Visiting Scientist - Centers for Disease Control and

Prevention, Department of Environmental Health, Atlanta, GA .

Performed laboratory analysis on the genetic effects of environmental

pollutants using

a de novo cytological method for completion of doctoral dissertation.

- Human t-lymphocyte cell cultures were challenged with clastogenic agents.

- Test method was developed and environmental effects were measured

- Data was analyzed using SAS statistical program

- Results presented: "The Influence of Folic Acid and Donor Folate on

Micronucleus Production - a Test for Exposure to Environmental Toxins"

7/86 - 3/87 Director, Indiana State Public Health Laboratory,

Indianapolis, Indiana.

Duties: full responsibility for planning, organizing, coordinating and

directing the State public health laboratory consisting of 126 professional

and clerical staff with 6 divisions including:

Environmental (Air and Water Monitoring and Testing), Food, Drug and Dairy,

Microbiology, Nutrition, Toxicology, and Information Technology

- Local resource for public service information and press releases

- Budget Planning and Justification to State Legislature- 10M/yr

- Liaison and networking duties with County constituents

- Compliance with Federal mandates related to State program funding

- Full responsibility for direction of Bureau and 126 staff

11/88 - 12/89 Program Administrator - United States Department of

Agriculture, Animal and Plant Health Inspection Service (APHIS), Fort

Collins, Colorado. Hired to: (1) perform the planning, design and

implementation of cooperative agreements between APHIS and State Veterinary

Universities; (2) to perform the conceptual and strategic planning for a

new Federal agency (named CEAH) the Center for Epidemiology and Animal

Health, modeled from my experience at the CDC, Atlanta; partnered with the

CDC, Fort Collins, CO.

- Tasks completed and documents available for review

- Both programs successfully implemented and currently on-going

- Authored national cooperative agreement requirements for grants

- National project coordinator and trainer

- Health survey coordinator; Evaluator for veterinary grant funding

1/90 - 7/91 Operations Manager, National Health Laboratories, Fort

Collins, Colorado.

- Full responsibility for the operation of a satellite clinical laboratory

- Microbiology, Chemistry, Hematology, IT, budget, personnel

- State, Federal, ASCP compliance, customer service

- QA/QC, safety, training, infection control, phlebotomy

12/91 - 7/93 Operations Manager/Research Associate, Department of

Molecular Biology and Radiological Health Sciences, Colorado State

University, Fort Collins, CO.

Faculty appointment for teaching cytogenetic technique to graduate

students.

- PCR development and testing, cell cultures, DNA hybridization

- Microscopic identification of chromosomal breakage and SCE's

- Northern blots, gels, DNA identification, FISH, ELISA

- EMF, X-ray, LASER and radon challenges on chromosomes

- Grant manager for departmental RJ Reynolds, NIH, NASA grants

- Technical writer for departmental projects and student papers

7/93 - 3/94 Volunteer, The Mission, Catholic Community Services

Northern, Fort Collins, Colorado.

Counseling services for homeless and those in need of networking for public

health assistance.

- LEAP program applications, food and commodity distribution

- Emergency service referrals

3/94 - 11/94 Operations Manager, Safety and Risk Management,

University Hospital, Denver, Colorado.

Regulatory compliance (OSHA, DOT, EPA etc)

- Environmental compliance inspections and mitigation mandates

- Asbestos oversight and emergency safety violation response

- Sub-contractor oversight and property risk management claims

- Reported environmental test results to Hospital Committees

12/94 - 4/96 AT and Associates

Owner-operated environmental consulting - specialty: Lyme Disease

4/96 - 9/00 State of Colorado - Medical technologist, Colorado Mental

Health Institute at Fort Logan, Denver, Colorado.

Performed drug testing, hematology, microbiology and phlebotomy on an

institutionalized population.

9/00 - 7/05 State of Colorado - Hospital State Licensure Inspector and

Federal Medicare/Medicaid Investigator, Colorado Department of Public

Health and Environment.

Scope: all hospitals in Colorado.

- Complaint investigations filed by patients, staff, other facilities

- Issues may be environmental, patient care, infection control etc.

- On-site investigation, inspection and interviews last 1 - 5 days

- Citations are issued if Federal or State regs are violated.

- Hospital must comply in order to continue to provide services.

- Inspection team 1 - 4; my area of expertise was environmental

- Certification surveys of entire health facilities biannually

6/05 - 5/06 Newspaper Reporter, Weekly Register Call, Central City, CO

Write timely reports of breaking news for a historic, tourist town with

limited stakes gaming in the mountains of Colorado. Coverage: Politics,

City Council, Board of Education, and crime.

RESEARCH/PUBLICATIONS

1979 U.S. Patent No. 4,179,266, "Method for Culturing and Examining

Fungi"

1980 U.S. Patent No. 4, 271,270, "Apparatus for Culturing and Examining

Fungi"

*these patents have been successfully marketed by BIOMED Diagnostics, San

Jose, CA, trade name "InTray" DM

1983 "The Epidemiology of Campylobacteriosis Worldwide: the Need for

Routine Laboratory Testing" - Master's Thesis, U. North Carolina, Chapel

Hill, NC

1986 "The Influence of Folic Acid and Donor Folate on Micronucleus

Development in Human T-cells - a Test for Exposure to Environmental Toxins"

- Doctoral Dissertation, UNC, Chapel Hill

1988 Application Guidelines for Cooperative Agreements.

USDA:APHIS:VS:AHI:NAHMS

1988. Conceptual Planning for a Center of Excellence in Epidemiology and

Animal Health. USDA:APHIS:VS:AHI:NAHMS

1993 Kraemer, S., Ueno, Vannais, Hanks, Craven (aka Baker) et al.

Molecular Analysis of Mutant Spectra Induced in Al Cells by High and Low

Dose

Rates of Cs gamma rays. Molecular Mechanisms in Radiation Mutagenesis and

Carcinogenesis. Cancer Research, 1993.

1994 Shibuya, ML, Ueno, Vannais, Craven (aka Baker) Waldren, Megabase

Pair Deletions in Mutant Mammalian Cells Following Exposure to Amsacrine,

an Inhibitor of DNA Topoisomerase

II. Cancer Research. March, 1994

1994 - present Report writing for State investigations. Articles for

newsletters, political organizations, League of Women Voters and

newspapers. Fiction, poetry and newspaper reporting. Samples available.

2010 - Donald Weber, Randall Grimes, Ping Su, Robert Woods and Patricia

Baker. Age-Stratification's Role in Cytokine Based Assay Development.

Analytical Methods. May14, 2010.

2010 - Patricia Baker, Donald Weber, Randall Grimes, Ping Su, Robert Woods.

BT Test - a New Screening Test for Breast Cancer. Advance for Medical

Laboratory Administrators. July 2010.

2011 - F. Randall Grimes, et.al, and Patricia Baker, MPH, DrPH, A Study of

Select Blood-Based Protein Biomarkers (Cytokines) for Breast Cancer

Screening: BT Test - Summary of Clinical Study and Results.

AnalyticalMethods - submitted for publication.

ADDITIONAL SKILLS AND QUALIFICATIONS

-CPR certified since March 18, 1995; AED certified November 11, 2004 -

current

-Familiar with the equipment used to take Anderson Samples, Air-O-Cell

samples, including cassettes, Tape-lift samples, and Wall-Check samples and

interpretation.

OSHA General Industry Standards and HAZWOPER, US Dept of Labor, 1995 - 2012

(current)

PROFESSIONAL CERTIFICATIONS

1974 - current Registered Microbiologist, M (ASCP) American Society of

Clinical Pathologists (000430)

1976 - current Licensed Clinical Microbiologist, (000313) California

inactive status)

1982 - current Registered Hematologist, H (ASCP) #001211, American

Society of Clinical Pathologists

Lab Director Certified in Multiple States

PROFESSIONAL SOCIETIES

1985 Sigma Xi - National Science Honorary

1995 CSA - Colorado Safety Association

1998 ABSA - American Biological Safety Association

1998 Gilpin County Historical Society

2002 Gilpin County Rotary Club

2005 Denver Press Club



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