***** * *** ** **** Phone 720-***-****

*** *-****

Aurora Co 80011 conniefgallegos@hotm

ail.com

Connie F Gallegos

Objective Seeking to use my skills to create efficiencies in this new position, utilize

my skills as a front and back office Medical Assistant. While allowing room for

advancement into a career in nursing,

Front Office: Team player, Self motivated, Fast learner, Trouble shooting,

Skills

Problem solving, Knowledge of Microsoft windows and excel, Basic Office, type 45

WPM, 10 Key by touch, Inbound and Outbound calls, scheduling, ICD9, CPT

coding, EMR, Reconciling, confirming appointments, Verifying insurance.

Scanning, attaching orders to referrals.

Back Office: Assisting with Bone marrow biopsies, Injections,A1C, PT/INR,

Documenting on flow sheet, Blood Draws, Strep Test, Pregnancy Test, Vital Signs,

EKG’s, Assisting with Pap-smears, Urinalysis, Charting, Stocking, assisting with

termination of pregnancy, Spiromotry testing, opening and closing lab, sterilizing

equipment, Opening chart notes, knowledge of Centricity software, requesting and

processing prior authorization, CPR certified.

06/2012-Present Rocky Mountain Cancer Center Parker, Co

Work experience

Back Office Medical Assistant

Serving as a primary point of contact for patients upon introduction and entry to

the clinic, Record brief history with vital signs, weight, height, last menstrual

period, allergies and medication list. Assisting with biopsies in regards to oncology.

08/2011-05/2012 Southeast Denver Pediatrics Denver, Co

Front Office Medical Assistant

Assisting in a pediatric clinic. Scheduling same day and future

appointments, copying and scanning in medical records, requesting

medical records for newborns, ordering office supplies, confirming

appointments, Verifying insurance, Reconciling and basic office duties

07/2010-08/2011 Metro Community Providers Aurora, Co

Front and Back Office Medical Assistant

Assisting with medical care for develop delayed, disabled down

syndrome and elderly patient. Perform standard waived and moderate lab tests

and EKG’s. Phlebotomy. Perform daily lab QC checks. Prepare lab specimens for

transportation to reference labs. Ensure prior test results and referral responses

are on chart. Serves as a primary point of contact for patients upon introduction

and entry to the clinic. Receive, direct, and relay telephone and fax messages.

Annotate temperatures for refrigerator, freezer, incubator, and room on a daily

basis. Exam room prepared for receiving patient, including an adequately stocked

room. Anticipation of preliminary tests. Assist LPN team leader with referrals,

tracking of weekly labs, radiology, EKG’s. Log all positive HCG’s, abnormal

cytology reports in appropriate logs. Assist provider with minor surgeries and

procedures. Record brief history with vital signs, weight, height, last menstrual

period, allergies, annotated on progress note.

05/2010-7/2010 Anthem Blue Cross Blue Shield Denver, Co

California Individual Enrollment and Billing Representative

Initiate outgoing calls; respond to providing customer service to plan

members and resolving issues. Verifies enrollment status, makes

changes to records, researches and resolves enrollment system

rejections; addresses a variety of enrollment questions or concerns

received by phone or mail. Ensure accuracy and timeliness of the

membership functions. Respond to inquiries concerning enrollment

processes and maintain enrollment database. As well as order

Identification Cards. Determines eligibility and applies contract language

for each case assigned. Performs error output resolution for electronic

eligibility and processes error discrepancy list.

01/2009-05/2010 Anthem Blue Cross Blue Shield Denver, Co

Plan to Plan Host Representative

Provide service to group health plan members such as check reissues,

Claim status, & claim appeal requests. Handle e-mail requests from

company web site. Field inquiries regarding group health insurance.

One call resolution techniques used to ensure exceptional customer

service. Chosen based on based performance to field escalated calls

and inquiries via email.

01/2008-01/2009 Douglas Schauer LLC Denver, Co

Caregiver/Medical Assistant

Assisting clients with everyday duties: cooking, cleaning, showers,

walks, appointments. Also taking vitals, blood sugar, working with a

Hoyer lift, and distributing medication.

03/2007-03/2008 Mountain Harvest Home Health Care Denver, Co

Caregiver/Medical Assistant

Assisting clients with everyday duties: cooking, cleaning, showers,

walks, appointments. Also taking vitals, blood sugar, and distributing

medication.

Volunteer experience 2007-Present 9News Health Fair

Volunteer every year as a Medical Assistant. Duties Include: Reviewing

paper work, taking vitals, and blood draws.

08/2006-01/2007 Community College of Aurora Aurora, Co

Education

Pre-Requisites

Taking accredited classed to enter nursing program.

12/2002-06/2003 Parks College Aurora, Co

Medical Assisting Diploma

One Hundred Sixty hour externship applying my skills in an office setting. Sterilizing

equipment, setting up exam room, assisting with terminations and OB/GYN exams.

06/2002-08/2002 Community College of Denver Denver, Co

Pre-Requisites

08/1998-06/2002 Capitol Academy Denver, Co

High School Diploma

References Sophie Chang:303-***-**** / Co Worker Southeast Denver Pediatrics

Dustin Armstrong: 720-***-****/ Anthem MGR

Denessa Gross: 303-***-****/ Co-Worker Metro Community Providers

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