Customer Service Manager
Resume:
Jan Marie Miller
De Forest, 53532, Wisconsin, US
Mobile Phone:
Secondary Phone: 608-***-****
E-mail: ******@*******.***
OBJECTIVE
I want to work for a compnay I can grow with. I want the oppurtunity to do the
best job I can do everyday with sence of accomplishment at the end of the day.
I'm looking for a new challenge in life!
WORK EXPERIENCE
General Manager
January 2007 - November 2007
Brueggers Bagels Madison, WI
Restaurant/Food Services
In charge of all aspect of running a Bakery. Including but not limited to: hiring,
firing, sales growth, staffing, scheduling, ordering, banking, guest hospitality, and
training and retaining staff
General Manager
January 2001 - January 2007
McDonalds Poynette, WI
Restaurant/Food Services
In charge of all aspects of running a $ 1.5 million restaurant. Hiring, orientation,
PNL, food cost,, labor, daily, weekly and month bill ledgers. Motivating staff,
training staff and assistant mangers. Inventory, customer service, customer
recovery, building the business. Recruiting and retaining customer service
focused employees. Restaurant cleanliness and building repair. Local store
marketing, promotions, and so much more.
EDUCATION
Professional,
Hamburger Univeristy Oak Brook
Besides attending H.U. I also have completed and passed in Basic Shift
management, Intermed. management corses, and Advanced managemnt corses.
which are covering all aspects of managing a staff, crew, pnl's, hiring, firing,
policies, human relations, scheduling, how to manage a staff of 50 or more. How
to build sales, local store marketing, promotions. and I am food safe certified by
the state of Wisconsin.
Some College Coursework Completed,
May 2007 - May 2009
University of Phoenix Phoenix, AZ
I have started working towards my bachelors degree in Business. With a current
grade point average of 3.17
SKILLS
Leader, outgoing,self starter, quick Exper
learner t
LANGUAGES
Spanis Beginne
h r
CAREER HIGHLIGHTS
I have worked myself up from a crew person to a Store manager, I have strived
to make myself better. I was promoted every year for the 1st five years that I
started working for Missoula Mac. At the time we were a small company and it
took a while for a store manager position to open up, but when it did I was
promoted. I have been well trained & educated both inside the McDonalds
Corpaoration and out.
REFERENCES
April
General Manager, Brueggers
************@*********.***
Professional
A.J. Rameriz
Area Supervisor, Brueggers
*********@*********.***
Professional
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