Customer Service Manager

Adrienne Crawford

**** ****** ** ********, **. **135

PHONE: 901-***-**** EMAIL: *************@*******.***

Objective To obtain a position with a growing company where I may

demonstrate proven leadership and dedication ability.

Summary Over 17 years of successful experience in all phases of warehouse

operations,

This includes Returns, Customer Service, Inventory and Logistics.

Work Experience Order Processor/Quality Check 1995 - 2004

Responsible for the accurate pulling of all customer orders for

the next day delivering. Responsible for verifying that all orders

are being shipped out accurately with no damages.

Customer Service 2004 - 2005

Corporate Express - Memphis, TN

Responsible for the daily interaction with all customers by taken

orders over the phone and via fax, responsible for assisting

customers with all issues, ensuring that the customer orders

exactly what they want.

Returns 2005 - 2006

Corporate Express - Memphis, TN

Responsible for processing all customers returns for credit or

company restock. Main focus was to make sure that all customer

credit was entered in a timely manner.

Transportation 2006 - 2009

Corporate Express - Memphis, TN

Responsible for all administrative duties for the transportation

department in several locations within our territory (Memphis,

Jackson and Nashville, TN; Little Rock, AR; Hattiesburg, Gulfport,

Biloxi, MS). That includes; DOT certification, assisting drivers

with daily issues as it relates to delivering customer orders.

Work closely with 3rd party companies to resolve any and all

customer issues. Assist with customer Proof Of Deliveries (POD's)

to ensure that our company received payment in a timely manner.

Inventory Control Analyst 2010-2011

United Stationers-Memphis, TN

Responsible for all cycle counts and physical inventories on a

daily basis. Prepare daily, weekly and monthly reports as required

by manager. Locate, analyze and reconcile any inventory

discrepancies to assure quantity availability. And most

importantly, communicate all findings to necessary parties.

Inventory Analyst 2011-Present

Fiskars- Southaven, MS

Responsible for all cycle counts and physical inventories on a

daily basis. Prepare daily, weekly and monthly reports as required

by manager. Locate, analyze and reconcile any inventory

discrepancies to assure quantity availability. And most

importantly, communicate all findings to necessary parties.

Education and 1984 - 1987

Training High School Diploma - Fairley High School

Memphis, TN

MHE Certification

Certification Hazmat Certification

References

Forklift and Order Piker

Available upon request

Contact this candidate