Training Sales
Resume:
Raymund Sobelario Belleza
**** **** ****** ********** ******* City 6100
E-mail address: *******.*******@*****.***
Contact no #: 092********/094********/034-*******
EXECUTIVE PROFILE
Graduate of Bachelor of Science in Nursing from Colegio San Agustin -Bacolod and a Licensed Nurse.
Experienced full time employment as an Associate Sales and Technical Trainer, Training Delivery
for the Cable Vertical in a Business Process Outsourcing Industry (Convergys Services Philippines-
Bacolod).
SUMMARY of SCOPE AND DIMENSION:
The Trainer; Customer Care Associate will effectively deliver and facilitate adult classroom training in
support of client programs to ensure superior workforce preparation; specifically with front line
representative level employees.
The focus of this position is facilitation and delivery of program curriculum for new and existing agents.
Along with classroom management and facilitation an Associate Sales and Technical Trainer is responsible
for defining and facilitate core business development activities within the training organization. The
company looks to the professional to generate and implement strategies for development and enhance
employee efficiency in customer handling. The Trainer has to design cost -effective yet innovative training
and development methodologies for boosting the employees company loyalty, work effectiveness and
professional growth.
Other Responsibilities:
Instruct new hire and continuing education program specific training (PST), and communica tion
and culture training (CCT).
Utilize effective presentation and facilitation skills including creative training techniques and
adult/accelerated learning techniques using a variety of training delivery modalities in a live
classroom environment.
Complete daily training administrative work such as tracking of student data, timekeeping, and
other administrative tasks as required in a timely and accurate manner.
Facilitate transition of students from training to work environment, ensuring compet ency levels
meet business needs.
Adhere to developed classroom agenda/timelines and content flow.
Maintain current product knowledge for each account by taking calls, attending team meetings,
side by side observations, and quality or transaction monitoring.
Strict adherence to the Convergys code of conduct.
Support and participate in continuous improvement initiatives, as applicable including identifying
and communicating areas for curriculum development/enhancement opportunities.
Maintain high level of professionalism in and out of the classroom.
Ensure effective, consistent communication with managers, peers, and other resource groups
including day-to-day informal interaction with clients.
Accountable for achieving individual training performance metrics.
Responsible for day-to-day functional supervision of learners within the program training
classroom environment, including attendance and student progress monitoring for the duration of
training, providing coaching and developmental feedback and readiness recommendations.
EDUCATION
Masters in Business Administration -Ongoing
University of Saint La Salle, La Salle Avenue Bacolod City Negros Occ. 6100
Bachelor of Science in Nursing Batch 2009
Colegio San Agustin-Bacolod B.S Aquino Drive Bacolod City Negros Occ. 6100.
CERTIFICATION
Culture and Communications Trainer (2012)
Universal Trainer Leadership Certification (2011)
Passed Nursing Licensure Examination (2010)
Certified Technical Trainer (2009)
Certified Sales Trainer (2009)
WORK EXPERIENCES
Associate Sales and Technical Trainer, Training Delivery CONVERGYS Corporation August 21,
2009- Present.
Store Marketing Assistant, JOLLIBEE FOODS CORPORATION, Lacson Street Bacolod City
November 2004 to June 2005.
ADDITIONAL SKILLS:
Experience in business development or sales with proven track record of delivering
revenue.
Demonstrated success in selling to customers or partners at the higher level.
Proven success in long range strategic thinking either within a company in a staff
position or in a consulting capacity
Strong personal leadership qualities enabling him/her to operate effectiv ely as part of the
team.
Ability to 'think on their feet' and have a very strong sense for business as well as a
strong business presence.
Strong analytical and problem-solving skills. Strong multitasking skills.
Innovative, competitive, and flexible.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment .
Creative, can pull the different pieces together into a cohesive whole while adding zest
and appeal in the process.
Proficient in Windows Office application such as Word, Excel, PowerPoint and Movie
Maker.
REFERENCES
Michaelyn M Ledda
Manager, Training Delivery
Convergys Corporation - Bacolod
Office: 50181 (Local),
801-***-**** (IP)
Mobile: (63-915-***-****
Ken Benedicto
Floor Coordinator –
Convergys Corporation
Direct Line: 034.705.0451
IP Phone 801-***-****
Mobile: (63)917-***-****
Cris Cango
Manager, Training Delivery
Convergys Corporation - Bacolod
Convergys Corporation
IP: 801-***-****
Local: (63)34.705.0254
Mobile: (63)933-***-****
Contact this candidate