Customer Service Administrative Assistant

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Summary of Qualifications

I am an Administrative Support and Customer Service professional

experienced working in fast paced environments that demand strong

interpersonal, organizational and technical skills with the ability to

multitask while being self-motivated. Trustworthy, ethical and discreet

while committed to working towards the success of the team. I am confident

and poised when working with individuals at all levels. I am detail

oriented and resourceful when working to complete projects. My capabilities

include:

Customer Service and Relations Microsoft Office suite

Telephone Reception

Filing and Data Archiving Office Equipment operation

Knowledge of POS system

Experience Highlights

Administrative Support and Reception

* Assisted as many as 6 individuals including the Vice President and the

manager of the New York Sales and Marketing department in the leading

media research company.

* Provided multiple services for over 300 client accounts such as CBS, NBC

Universal, Telemundo, and Fox Television.

* Prepared Contract Revisions, Transmittals and other sensitive

documentation for both internal and external distribution purposes.

* Liaison between clients, executives and other members of the support

staff to ensure a cohesive working environment and relationships.

* Prepared daily, weekly and monthly reports for distribution

* Served as Personnel Liaison to the Parks Opportunity Program (POP)

Coordinator.

* Provided information regarding transitional Medicaid, food stamps,

housing, child-care, and Parks' policies.

* Provided information and customer service as well as process applications

for individuals and

Organizations attempting to secure permits to hold special events on

Parks' property.

* Provided front desk coverage answering phones and greeting and meeting

various needs of clients and business partners.

Customer Service, Special Events, Retail and Facilities Management

* Coordinate the needs of the 26 rooms on the sixth floor of the New York

Briefing Center including but not limited to managing the maintenance and

repair of AV equipment and digital as well as analogue phone lines,

change and set furniture, order the catering and customize menus, and

tend to the general needs of Microsoft employees, clients and business

partners of Microsoft.

* Provided customer service to callers seeking information regarding NYC

government agencies and services provided by government agencies.

* Service Specialist for NYC Department of Transportation and NYC Housing

Preservation and Development.

* Assisted management team in interviewing, hiring, training and

development of staff.

* Ensured proper execution of store operations while utilizing and

educating sales team of company policies and procedures.

* Managed in-store and off-site author promotional events with various

prominent New York institutions.

* Served as the liaison between the company and various authors, publishers

and book/ media related organizations.

Employment History

Sales Associate- Strawberry store Manhattan Mall, A&E Stores, New York, NY

Administrative Assistant- Centralized Admissions- Palladia Inc., New York,

NY

Administrative Assistant- Sales & Marketing- The Nielsen Company, New York,

NY

Receptionist- Spherion Corp. @ Microsoft NY Sales Briefing Center,

(temporary), New York, NY

311 Call Center Representative- City of NY Dept. of Information

Technology & Telecommunication

Admin. Asst. / Special Event Permit Coordinator- City of NY Dept. of

Parks and Recreation

Customer Service Representative- Coach Inc. Flagship Store, New York, NY

1st Assistant store Manager- Easy Spirit Inc., New York, NY

Community Relations Coordinator, Barnes & Noble Inc. New York, NY

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