Customer Service Administrative Assistant

Brandi Powell

Home 216-***-****

Email: *****@*****.***

SKILLS

• Title Insurance Experience

• Typing ability 65WPM

• 8,000ksph

• Microsoft Office: Word, Excel, and Power Point

• Excellent Customer Service and problem solving skills

• Web Navigation, FAST search

• Medical Billing, Coding, and Terminology

Experience

February 2012- May 2012 Key Bank Lock Box Tax Processing (Aeroteck) Cleveland, Ohio

Administrative Assistant

• Opened, sorted, and batched a large volume of RITA forms and payment

• Productivity and attention to detail

• Completed Key Bank compliance training on procedures related to corporate security

November 2011-Feburary 2012 Stanley Staffing- Revenue Group

Call Center Representative

• Make high call volume of outbound calls on a dialer to provide information to prospective customers.

• Achieve daily goals and quotas.

• Follow provided script.

• Operate within the guidelines of policies and procedures at all times.

• Ensure all information is entered in accurately and in a timely manner.

• Provide exceptional customer service and deal with customer complaints or issues as needed, escalating to

managers as needed.

April 2011-August 2011 Shoreway Chiropractic Euclid, Ohio

Office Manager/CA

• Balanced nightly deposits and complete credit card processing

• Scheduled and confirmed patient appointments

• Collect and post payments and recorded receipts

• Collected co-payment and verified insurance coverage

June 2005-October 2008 First American Title Insurance Cleveland, Ohio

Quality Control Specialist/Processor

• Retrieved information and performs data input on applicant records manually or using computer with

keyboard

• Compile records and prepare reports

• Performed title examination of easy and/or moderate title orders requiring a moderate level of expertise

• Provide information to applicant on availability on Title Loans

• Examined the chain of title orders of limited complexity.

• Analyzed deeds, mortgages, liens, easements, judgments, leases, and other applicable instruments of records

• Prepared fully abstracted searches for residential or commercial properties utilizing on-line county websites

• Receive and process initial or reactivated applications for Title Insurance

OTHER EXPERIENCE

• YMCA of Greater Cleveland- Child Care Instructor, June 2001-August 2004

• Payless Shoe Source-Sales Associate November 2002- June 2003

EDUCATION

Kaplan Career Institute

Medical Office Specialist, Graduated: February 2009- December 2010 Cleveland, Ohio

Glenville High Graduated: May 2001- Diploma Obtained

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