Customer Service High School

Jodie F. Purkey

**** *. ******** **. **********, TN 37814 423-***-****

*******@*****.***

OBJECTIVE

Seeking a full-time career where my proven abilities will contribute to the

success of the Cytogenetic Technologists Corporation.

SKILLS PROFILE

Proficient technical and detailed oriented professional; committed to the

highest levels of personal and professional excellence.

Experience incorporating analytical expertise to identify deficiencies,

evaluate problems, develop and implement solutions.

Effective communicator with excellent oral and written communication

skills.

Proven record for developing, implementing and managing cost-effective

strategies aligned with business goals and objectives

Adept in a fast-paced/multi-task environment; Team player yet able to work

independently.

Extensive public relations experience dealing with all facets of private &

public groups.

Strong office skills and well-versed with Microsoft applications.

Skilled at customer needs assessment and meeting quality services

standards.

PROFESSIONAL EXPERIENCE

Pharmacological Logistics Facilitator Doctor's Hospital

Pharmacy, Morristown, TN

August 2008 - Present

Facilitate both local and long-distance pharmacological deliveries to

Physicians' Offices, Clinics Hospitals and Private Residences.

Ensure 100% accuracy product, dosages and delivery, to include controlled

substances in compliance with Federal, State of Tennessee & Company

regulations.

Process and maintain accurate Federal, State of Tennessee and Company

regulated shipment records and documentation.

Schedule and ensure critical deliveries within required time-frames.

Manage and ensure accurate delivery/receipt/processing of specialized

medical/health care equipment.

Audit and validate contents of emergency medication packs to ensure

availability of critical supplies.

Provide superior customer service, effectively interface with clients and

resolve problems.

Pharmacy Technician Wal-Mart Pharmacy,

Morristown, TN

August 2005 - August 2008

Assisted Pharmacists, Health Care Providers and Patients by answering

questions and requests; referred technical inquiries to the Pharmacist.

Maintained accurate pharmacy inventory by checking pharmaceutical stock to

determine inventory level; anticipated needed medications and supplies;

placed and expedited orders; verified receipt; removed outdated drugs.

Maintained a safe and clean pharmacy by complying with procedures, rules,

and regulations.

Protected patients and employees by adherence to infection-control policies

and protocols.

Organized medications for Pharmacist to dispense by reading medication

orders and prescriptions; prepared labels; calculated quantities; assembled

solutions and other pharmaceutical therapies.

Maintained records by recording and filing physicians' orders and

prescriptions.

Ensured accurate insurance billing and problem resolution.

Prepared reports by collecting and summarizing information.

Student Tutor Walters State

Community College, Morristown, TN October 2004 -

May 2006

Academically coached and assisted students in technical course knowledge,

comprehension and academic achievement.

Reviewed course material, discussed text, predicted test questions, and

formulated ideas for papers.

Utilized verbal and written communication skills in order to establish a

positive tutoring relationship.

Broke complex issues down so as to facilitate effective understanding.

Scheduled and maintained regular student tutoring appointments.

Evaluated student progress in order to determine where improvements could

be made.

Clarified learning problems and assisted students in developing study

skills and study habits specifically tailored to their needs and abilities.

Maintained accurate and detailed records of sessions and topics covered.

EDUCATION

2012 - Bachelors of Biology Degree, Lincoln Memorial University, Harrogate,

TN

2006 - Associate of Science Degree, Walters State Community College,

Morristown, TN

1998 - Automotive Body Repair Diploma, Tennessee Technology Center,

Morristown, TN

1997 - High School Diploma, Morristown Hamblen East High School,

Morristown, TN

CERTIFICATIONS

Industrial Fork-lift Training

First Aid and CPR Training (Red-Cross)

Formal Public Speaking Training

Basic Business Knowledge/ Certificate of Achievement

Interpersonal Communication Coursework/Certificate of Achievement

Orientation to Work Team Skills/Certificate of Achievement

Contact this candidate