Customer Service Manager

Robin Faris

North Chesterfield, Virginia *****

804-***-**** ( *******@***.***

Qualifications Profile

Highly experienced Administrative, Fleet & Logistics Manager; proven

leadership skills with ability to analyze and improve overall office

practices as well fleet and logistics activities for optimum productivity,

efficiency, and profitability.

* Extensive expertise hiring, training, motivating, and leading large

effective office staff and drivers.

* Demonstrated skill in load planning, freight rate negotiation,

program implementation, and revenue growth generation.

* Strong communication skills with associates at all levels combined

with superb ability as a troubleshooter and problem solver.

* Resourceful and flexible coordinator with outstanding attention to

detail in fast-paced, high-volume logistics situations.

* Proficient in all computer programs to include: Excel, Word,

PowerPoint, Publisher, Outlook, Lotus, Ten (10) key.

Professional Experience

DuPont/Tona 2008-2011

On Site Senior Logistics Manager

Recruited to design, develop and implement route structures of a

fortune 500 company to

reduce overall waste which produced savings in excess of 3.9 million

in three (3) years with

focus on excellent communications between the parties involved; acting

as liaison

between the actual customer, the management staff at the warehouse,

then end user and the

transportation companies selected to be core carriers. Instrumental in

carrier bids, designing

safety guidelines for on site facilities. Produce weekly/monthly

reports to monitor goals and

achievements.

Time Critical Freight, Richmond, VA 2008-

2008

Terminal Manager

Responsible for a break-bulk transportation terminal and all day to

day functions to include

Development of all associates, load planning, monitor and administer

safety guidelines, P&L,

Rate structures, customer service.

Ruan Transportation, Chester, VA

2006-2007

Transportation Supervisor

Responsible for the day to day operations of a dedicated carrier,

including but not limited to:

* Securing loads, load planning and dispatching a board of 47 drivers

and 9 spotters.

* Coordinate daily/weekly staffing needs.

* Prepare daily/weekly/monthly reports.

* Provide superior customer satisfaction.

* Develop and implement fleet, logistics, transportation, and training

policies and procedures.

* Supervise office staff to meet payroll/billing and other clerical

needs

* Work closely with the safety department to achieve a safer work

environment. Monitor and control compliance with DOT.

* Administer random substance testing.

* Interaction with shop to ensure proper maintenance on equipment.

AAA Mid-Atlantic- Richmond, VA

2003 - 2006

ERS Dispatch Supervisor

Oversee daily ERS Delivery Center dispatch functions to achieve and

maintain consistent high-quality performance through effective guidance

of associates to ensure accurate and timely service to AAA members.

Coordinate daily staffing requirements. Provide effective leadership

skills and guidance to dispatch center associates, train, and monitor and

evaluate the performance of associates. Prepare daily/weekly/monthly

reports Deliver extraordinary customer service to the AAA member and the

contractors.

Specific Achievements:

* Reduction of on location times by 15%

* Associate retention

* Improve member satisfaction

* Reduction of overtime by 27%

Great Coastal Express - Chester, VA 1996 to 2001

Fleet Manager

Responsible for the management of 125 driver's with-in the

trainer/trainee program.

Instrumental in the development fleet management program ensuring

accountability and

reduction of missed deliveries and increasing driver productivity.

Specific Achievements:

* Turned around unsuccessful driver trainee program to achieve

outstanding success.

* Improved client relations through quality of service and enhancement

of productivity.

Timely Transportation - Atlanta, GA 1992 to 1996

Logistics Manager

Hand selected to revamp and improve operations for a one (1) year old Air

Freight Carrier. Hired, trained, and supervised staff of 125. Evaluated

organizational and personnel requirements to implement improvements.

Performed load planning. Directed purchasing of supplies and equipment.

Monitored and approved expenditures. Ensured compliance with Department

of Transportation regulations working with the safety department.

Increased effectiveness through design & implementation of training

course for all new associates.

Contact this candidate